Subject: Note Added - [#5473323] Query from WhatsApp
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sun, 25 Dec 2022 12:02:25 +0000

Hi ,    Farah Badawi added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5473323    Subject:  Query from WhatsApp   Requester: m.rageh    Note Content:   <div>Hi Yahia, 
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The customer has been informed inspection team feedback, but he mentioned that the item was damaged before arrived for him and he sent photo on WhatsApp when the item arrived.</div>
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<div>On 25 Dec 2022, at 9:28 AM, Yahia Taha &lt;[email-masked]&gt; wrote:<br>
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<a id="OWAAMAF263DE584874B31A122408DCEA916E7" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@farah.badawi</span></a> Please arrange to call the customer and update below inspection
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<li class="MsoListParagraph" style="margin-left:0in;mso-list:l1 level1 lfo3">The order was delivered on 23-Jan-2022<div></div>
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<li class="MsoListParagraph" style="color:red;margin-left:0in;mso-list:l1 level1 lfo3">
<span style="color:windowtext">As per team finishing layer is peeling off in tv unit
</span><b>2 doors, top, base &amp;1ps self</b><div></div>
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<li class="MsoListParagraph" style="margin-left:0in;mso-list:l1 level1 lfo3"><span style="background:yellow;mso-highlight:yellow">Seems customer use water to clean it<div></div></span></li>
<li class="MsoListParagraph" style="margin-left:0in;mso-list:l1 level1 lfo3"><span style="background:yellow;mso-highlight:yellow">It is misuse by customer
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<li class="MsoListParagraph" style="margin-left:0in;mso-list:l1 level1 lfo3">Cannot repair without replacement
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<li class="MsoListParagraph" style="margin-left:0in;mso-list:l1 level1 lfo3">Item id 162456636 EC-Olinda Low TV Unit-White-upto 50 inch<div></div>
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<li class="MsoListParagraph" style="margin-left:0in;mso-list:l1 level1 lfo3">Stock in SOH “0”<div></div>
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<li class="MsoListParagraph" style="margin-left:0in;mso-list:l1 level1 lfo3">Attached picture and video for your reference
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<li class="MsoListParagraph" style="margin-left:0in;mso-list:l1 level1 lfo3">Customer wants replacement of the damage parts<div></div>
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<li class="MsoListParagraph" style="margin-left:0in;mso-list:l1 level1 lfo3">Kindly advise further
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<div class="MsoNormal"><b><span style="font-size:12.0pt;color:black">Best Regards</span></b></div>
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<div class="MsoNormal"><b><span style="font-size:12.0pt;color:black">Yahia Taha</span></b></div>
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<span style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#777777'>Customer Care Team Leader - Home box</span><b><span style='font-family:"Century Gothic",sans-serif;color:#1F497D'></span></b>
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<div class="MsoNormal"><b><span style='font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:gray'>800-1110888</span></b></div>
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<b><span style='font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:gray'>Ext: 3457</span></b><b><span style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:gray'></span></b>
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<div class="MsoNormal"><span style='font-size:7.0pt;font-family:"Arial",sans-serif;color:#777777'>Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia</span></div>
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<b>From:</b> Kalyan Khadka &lt;[email-masked]&gt;
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<b>Sent:</b> Saturday, December 24, 2022 7:49 PM<br>
<b>To:</b> Yahia Taha &lt;[email-masked]&gt;<br>
<b>Cc:</b> Shamsheer Musthafa &lt;[email-masked]&gt;; HB.CCCKSA &lt;[email-masked]&gt;; Home Box &lt;[email-masked]&gt;; AmirKhan &lt;[email-masked]&gt;; Bratindra Mukherjee &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5473323] 6377475794- Query from WhatsApp</div>
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<div class="MsoNormal">Dear <a id="OWAAM899ABF9D6FC143159A93001590C37653" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Yahia Taha</span></a>
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<div class="MsoNormal">Regarding below customer issue, team was visited and report as follows</div>
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<li class="MsoListParagraph" style="margin-left:0in;mso-list:l1 level1 lfo3">The order was delivered on 23-Jan-2022<div></div>
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<li class="MsoListParagraph" style="color:red;margin-left:0in;mso-list:l1 level1 lfo3">
<span style="color:windowtext">As per team finishing layer is peeling off in tv unit
</span><b>2 doors, top, base &amp;1ps self</b><div></div>
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<li class="MsoListParagraph" style="margin-left:0in;mso-list:l1 level1 lfo3">Seems customer use water to clean it<div></div>
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<li class="MsoListParagraph" style="margin-left:0in;mso-list:l1 level1 lfo3">It is misuse by customer
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<li class="MsoListParagraph" style="margin-left:0in;mso-list:l1 level1 lfo3">Cannot repair without replacement
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<li class="MsoListParagraph" style="margin-left:0in;mso-list:l1 level1 lfo3">Item id 162456636 EC-Olinda Low TV Unit-White-upto 50 inch<div></div>
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<li class="MsoListParagraph" style="margin-left:0in;mso-list:l1 level1 lfo3">Stock in SOH “0”<div></div>
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<li class="MsoListParagraph" style="margin-left:0in;mso-list:l1 level1 lfo3">Attached picture and video for your reference
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<li class="MsoListParagraph" style="margin-left:0in;mso-list:l1 level1 lfo3">Customer wants replacement of the damage parts<div></div>
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<li class="MsoListParagraph" style="margin-left:0in;mso-list:l1 level1 lfo3">Kindly advise further
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<span style='font-size:20.0pt;font-family:"Arabic Typesetting";color:#323E4F'>Thanks &amp; Regards</span><span style='font-family:"Arabic Typesetting";color:#323E4F'>,</span><span style='font-size:12.0pt;font-family:"Arabic Typesetting";color:#323E4F'></span>
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<b>From:</b> Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, December 18, 2022 3:30 PM<br>
<b>To:</b> Kalyan Khadka &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; AmirKhan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Bratindra Mukherjee &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Shamsheer Musthafa &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; HB.CCCKSA &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5473323] - Query from WhatsApp</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Hi</span></div>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Team,</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<div class="MsoNormal"><b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Damaged</span></b></div>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">WWD </span></b><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<div class="MsoNormal"><b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Order</span></b></div>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">No: 6377475794</span></b><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<div class="MsoNormal"><b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Order</span></b></div>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Date: 29-Dec-2021</span></b><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<b><span style='font-family:"Arial",sans-serif;color:black'>No: 4450715</span></b><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Statement: Cx. complains the TV unit has issue and he has informed complained about it during delivery, The wardrobe joint got damaged. PFAF</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">&amp; Regards, </span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Cs Team</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>5473323:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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1. <a href='https://helpae.homeboxstores.com/helpdesk/attachments/2044007941482'>image005.jpg</a><br />2. <a href='https://helpae.homeboxstores.com/helpdesk/attachments/2044007941483'>image006.jpg</a><br />3. <a href='https://helpae.homeboxstores.com/helpdesk/attachments/2044007941484'>image007.png</a><br />4. <a href='https://helpae.homeboxstores.com/helpdesk/attachments/2044007941485'>image008.png</a><br />5. <a href='https://helpae.homeboxstores.com/helpdesk/attachments/2044007941486'>image009.gif</a>