Subject: Note Added - [#5296039] Product information
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sun, 25 Dec 2022 10:49:11 +0000

Hi ,    Mohammed Athar added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5296039    Subject:  Product information   Requester: بسمه حسام    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi Team,</div>
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<div class="MsoNormal">Please provide the correct details date mentioned as 14-Nov-22 &amp; in the below email the date is given as 11-Nov-22.</div>
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<div class="MsoNormal">Kindly provide the exact details to track the payment status.</div>
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<div class="MsoNormal">Date mention as this format DD-MMM-YY like 11-NOV-22.</div>
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<div class="MsoNormal">Transaction type APPLE pay or MADA.</div>
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<div class="MsoNormal">Going Forward mention all the details in the above format only.</div>
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<div>From: HB Customercarefloor &lt;[email-masked]&gt;
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<b>Sent:</b> Tuesday, December 20, 2022 12:53 PM<br>
<b>To:</b> Mohammed Athar (TCS) &lt;[email-masked]&gt;<br>
<b>Cc:</b> HB.CCCKSA &lt;[email-masked]&gt;; Home Box &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5296039] - Product information</div>
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<div class="MsoNormal">Hi <a id="OWAAMC86F4169557D48119FE4DB7D4567750B" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Mohammed Athar (TCS)</span></a>,</div>
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<div class="MsoNormal">We debit the amount from the customer but order not reflecting on system.</div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Card no :<span style="color:#0D0D0D">4405320877572490</span>.</span></div>
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<div class="MsoNormal">Date 11/14/22<span style='font-family:"Arial",sans-serif'></span>
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<div class="MsoNormal">Amount : 4347<span lang="AR-SA" dir="RTL"></span>
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<img width="566" height="603" style="width:5.8958in;height:6.2847in" id="Picture_x0020_7" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNzkzODk0NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.cIhq4TVTcNrqQwicM9z7QjlgwVtkJyZO0Mwll1UTW68" data-id="2044007938946"><span lang="AR-SA" dir="RTL"></span>
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<b><span style="color:#1F497D">Best Regards</span></b><b><span style="font-size:12.0pt;color:#1F497D"></span></b>
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<b><span style='font-size:12.0pt;font-family:"Century Gothic",sans-serif;color:#1F497D'>Hamza.AbuAzzam
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Warehouse Operation - Home box - KSA</span><b><span style='font-size:12.0pt;font-family:"Century Gothic",sans-serif;color:#1F497D'></span></b>
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<div class="MsoNormal"><span style='font-size:7.0pt;font-family:"Arial",sans-serif;color:#777777'>Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia</span></div>
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<a href="www.homeboxstores.com" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>www.homeboxstores.com</span></a><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'> |
</span><a href="www.landmarkgroup.com" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>www.landmarkgroup.com</span></a><span style='font-size:7.0pt;font-family:"Arial",sans-serif;color:#777777'></span>
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<b>From:</b> Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, December 20, 2022 12:36 PM<br>
<b>To:</b> Hamza Nouri Ahmad Abu Azzam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HB.CCCKSA &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5296039] - Product information</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Hamza, <br>
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As per your request cx shared this details:<br>
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- Card no :<span style="color:#183247">4405320877572490</span> <br>
- Attached image from cx<br>
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Please check and do the needful.  <br>
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Regards,<br>
CS Team <br>
Wasim</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Sat, 17 Dec at 1:21 PM
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Ask customer to share full credit card number and SMS proof we debit the amount
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<b><span style="font-size:10.5pt;font-family:-apple-system;color:#1F497D">Best Regards</span></b><span style="font-size:10.5pt;font-family:-apple-system">
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<b><span style='font-size:12.0pt;font-family:"Century Gothic",sans-serif;color:#1F497D'>Hamza.AbuAzzam
</span></b><span style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#777777'><br>
Warehouse Operation - Home box - KSA</span><span style="font-size:10.5pt;font-family:-apple-system">
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<span style='font-size:7.0pt;font-family:"Arial",sans-serif;color:#777777'>Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<a href="www.homeboxstores.com" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>www.homeboxstores.com</span></a><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'> |
</span><a href="www.landmarkgroup.com" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>www.landmarkgroup.com</span></a><span style="font-size:10.5pt;font-family:-apple-system">
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">From: Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Saturday, December 17, 2022 9:41 AM<br>
<b>To:</b> Hamza Nouri Ahmad Abu Azzam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HB.CCCKSA &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5296039] - Product information</span></div>
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<strong><span style="font-size:10.5pt;font-family:-apple-system">Any update</span></strong><span style="font-size:10.5pt;font-family:-apple-system">
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Problem Statement: Amount deducted and order not confirmed<br>
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Order Date : 11/11/22<br>
Order ID: 6181193758, 6181200021<br>
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Issue Description: Cx. complains the amount was deducted on 11-Dec-2022 with no order details. Cx. has also shared the bank statement showing the deduction. <br>
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Please check and do the needful.  <br>
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Regards,<br>
CS Team </span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Thu, 15 Dec at 6:56 PM
<span class="separator">, Home Box &lt;</span></span><a href="mailto:[email-masked]" rel="noreferrer"><span style="font-size:10.5pt;font-family:-apple-system">[email-masked]</span></a><span class="separator"><span style="font-size:10.5pt;font-family:-apple-system">&gt;
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<span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Hi team, </span><span style="font-size:10.5pt;font-family:-apple-system">
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<span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Problem Statement: Amount deducted and order not confirmed</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Order Date : 11/11/22</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Order ID: 6181193758, 6181200021<br>
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<span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Issue Description: Cx. complains the amount was deducted on 11-Dec-2022 with no order details. Cx. has also shared the bank statement showing the deduction. </span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Please check and do the needful.  </span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Regards,</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:-apple-system;color:#183247">CS Team </span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:-apple-system">On Tue, 13 Dec at 12:42 PM
<span class="separator">, Home Box &lt;</span></span><a href="mailto:[email-masked]" rel="noreferrer"><span style="font-size:10.5pt;font-family:-apple-system">[email-masked]</span></a><span class="separator"><span style="font-size:10.5pt;font-family:-apple-system">&gt;
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Problem Statement: Amount deducted and order not confirmed</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Issue Description: Cx. complains the amount was deducted on 11-Dec-2022 with no order details. Cx. has also shared the bank statement showing the deduction. </span></div>
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