Subject: Note Added - [#5463577] Returns
From: Home Box <[email-masked]>
To: [email-masked]
Date: Thu, 22 Dec 2022 05:39:04 +0000

Hi ,    Farah Badawi added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5463577    Subject:  Returns   Requester: نشميه    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style='font-size:12.0pt;font-family:"Calibri Light","sans-serif";color:#404040'>Hi Hamza,</span></div>
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<div class="MsoNormal"><span style='font-size:12.0pt;font-family:"Calibri Light","sans-serif";color:#404040'>We have checked from our side and this is to confirm that this agents is not related to us.
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<div class="MsoNormal"><span style='font-size:12.0pt;font-family:"Calibri Light","sans-serif";color:#404040'>Best Regards,
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<b><span style="font-size:13.5pt;color:#3E3E3E">Farah</span></b><b><span style="font-size:13.5pt;color:#838383">
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</span><span style='font-size:12.0pt;font-family:"Calibri Light","sans-serif";color:#404040'>Operations Support Center Associate
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<b><span style='font-size:9.0pt;font-family:"Calibri Light","sans-serif";color:#F2672A'>T:
</span></b><span style='font-size:10.0pt;font-family:"Calibri Light","sans-serif";color:#02173C'>+</span><span style='font-size:9.0pt;font-family:"Calibri Light","sans-serif";color:#404040'>962 6 500 1333</span><span style='font-size:12.0pt;font-family:"Calibri Light","sans-serif";color:#404040'></span>
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<b><span style='font-size:9.0pt;font-family:"Calibri Light","sans-serif";color:#F2672A'>F:
</span></b><span style='font-size:9.0pt;font-family:"Calibri Light","sans-serif";color:#404040'>+962 6 500 1334</span><span style='font-size:12.0pt;font-family:"Calibri Light","sans-serif";color:#404040'></span>
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<b><span style='font-size:9.0pt;font-family:"Calibri Light","sans-serif";color:#F2672A'>M:</span></b><span style='font-size:9.0pt;font-family:"Calibri Light","sans-serif";color:#404040'>+962 79 008 3589</span><span style='font-size:12.0pt;font-family:"Calibri Light","sans-serif";color:#404040'></span>
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<a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#404040">[email-masked]</span></a></span>
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<b><span style='font-size:9.0pt;font-family:"Calibri Light","sans-serif";color:#F2672A'><a href="http://www.crystel.co/" target="_blank" rel="noreferrer"><span style="color:#F2672A">www.crystel.co</span></a></span></b><span style='font-size:10.0pt;font-family:"Calibri Light","sans-serif";color:#F2672A'></span>
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<a href="https://www.linkedin.com/company/538477?trk=tyah&amp;trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel" target="_blank" rel="noreferrer"><span style='font-family:"Calibri Light","sans-serif";text-decoration:none'><img width="23" height="23" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNzc0MTU4NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.GJ72G7PcAuFUlsLwBAJXBTUcQMtZ7E2pb8_PFzTCIwU" data-id="2044007741586" alt="Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]"></span></a><span style='font-size:12.0pt;font-family:"Calibri Light","sans-serif";color:#404040'></span>
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<div>From: Hamza Nouri Ahmad Abu Azzam [mailto:[email-masked]]
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<b>Sent:</b> Wednesday, December 21, 2022 2:35 PM<br>
<b>To:</b> Farah Badawi; syed.ataullah<br>
<b>Cc:</b> HB.CCCKSA; Home Box<br>
<b>Subject:</b> RE: [#5463577] - Returns</div>
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<div class="MsoNormal">Hi <a href="mailto:[email-masked]" id="OWAAM3CB2575A37764DC5B99E915CFB81DA22" rel="noreferrer">
<span style="text-decoration:none">@farah.badawi</span></a> <a href="mailto:[email-masked]" id="OWAAM9702E369F0384D3BBED17BA002EEEEE6" rel="noreferrer">
<span style="text-decoration:none">@syed ataullah</span></a>,</div>
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<div class="MsoNormal">Please check the agent related to who ?</div>
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<b><span style="color:#1F497D">Best Regards</span></b><b><span style="font-size:12.0pt;color:#1F497D"></span></b>
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<b><span style='font-size:12.0pt;font-family:"Century Gothic","sans-serif";color:#1F497D'>Hamza.AbuAzzam
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Warehouse Operation - Home box - KSA</span><b><span style='font-size:12.0pt;font-family:"Century Gothic","sans-serif";color:#1F497D'></span></b>
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<div class="MsoNormal"><span style='font-size:7.0pt;font-family:"Arial","sans-serif";color:#777777'>Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia</span></div>
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</span><a href="www.landmarkgroup.com" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial","sans-serif";color:gray'>www.landmarkgroup.com</span></a><span style='font-size:7.0pt;font-family:"Arial","sans-serif";color:#777777'></span>
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<b>From:</b> Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, December 21, 2022 12:52 PM<br>
<b>To:</b> Hamza Nouri Ahmad Abu Azzam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HB.CCCKSA &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5463577] - Returns</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Hi team <br>
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cx request for bank transfer as in COD payment <br>
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Order number: 6189899349<br>
Tracking number: SD009428408<br>
Order Date: Dec 10, 2022<br>
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Cx. Bank Details:<br>
Account Holder: N ALSHAMMRI<br>
Bank Name: alrajhi <br>
Branch Name: barzan <br>
Account Number: 258608010948817<br>
IBAN: SA59 8000 0258 6080 1094 8817<br>
Account Type: Current <br>
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kindly do the needful<br>
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Thanks&amp;Regards<br>
Alhamzi</span></div>
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<span style="font-size:10.5pt;font-family:-Apple-System">On Fri, 16 Dec at 8:15 PM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Hi team </span><span style="color:#183247"></span>
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<strong><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">cx request for bank transfer as in COD payment </span></strong><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247"><br>
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Order number: <strong><span style="font-family:-Apple-System">6189899349 </span></strong></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Tracking number: SD009428408</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Order Date: Dec 10, 2022</span></div>
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<strong><span style="font-family:-Apple-System">Cx. Bank Details:</span></strong><br>
Account Holder: N ALSHAMMRI<br>
Bank Name: alrajhi <br>
Branch Name: barzan <br>
Account Number: 258608010948817<br>
IBAN: SA59 8000 0258 6080 1094 8817<br>
Account Type: Current </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">kindly do the needful</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Thanks&amp;Regards</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Alhamzi</span></div>
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<span style="font-size:10.5pt;font-family:-Apple-System">On Fri, 16 Dec at 3:21 PM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span style="font-size:10.5pt;font-family:-Apple-System">Please take a look at ticket
<a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5463577" rel="noreferrer">#5463577</a> raised by
</span><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">نشميه</span><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">
</span><span dir="LTR"></span><span dir="LTR"></span><span style="font-size:10.5pt;font-family:-Apple-System"><span dir="LTR"></span><span dir="LTR"></span>(<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>).</span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">​Hi team </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">cx request for bank transfer as in COD payment </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System"> Bank name &amp; branch: alrajhi barzan <br>
· Account name:  N ALSHAMMRI<br>
· Account number:258608010948817<br>
· IBAN number:SA59 8000 0258 6080 1094 8817</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">kindly do the needful</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">best regards</span></div>
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<span style="font-size:10.5pt;font-family:-Apple-System">On Fri, 16 Dec at 9:56 AM
<span class="separator">, </span></span><span class="separator"><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">نشميه
</span></span><span dir="LTR"></span><span dir="LTR"></span><span class="separator"><span style="font-size:10.5pt;font-family:-Apple-System"><span dir="LTR"></span><span dir="LTR"></span>&lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span lang="AR-SA" dir="RTL" style="font-size:10.5pt">في جمعة، 16 ديسمبر، 2022 في 8:23</span><span lang="AR-SA" dir="RTL" style="font-size:10.5pt"> </span><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">ص، كتب</span><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">
</span><span style="font-size:10.5pt;font-family:-Apple-System">Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;:</span>
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<span lang="AR-SA" style="font-size:10.5pt">عميلنا العزيز,<br>
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تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 5463577<br>
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نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br>
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نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br>
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نتطلع الى ردكم.</span><span dir="LTR" style="font-size:10.5pt;font-family:-Apple-System"></span>
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<span style="font-size:10.5pt;font-family:-Apple-System">-——</span><span style="font-size:10.5pt"></span>
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<span style="font-size:10.5pt;font-family:-Apple-System">Nourah Alfhaid :
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<span lang="AR-SA" style="font-size:10.5pt;color:#757575">مرحبا نشميه,</span><span dir="LTR" style="font-size:10.5pt;font-family:-Apple-System;color:#757575"></span>
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<span lang="AR-SA" style="font-size:10.5pt;color:#757575">شكرا لتواصلك معنا.</span>
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<span lang="AR-SA" style="font-size:10.5pt;color:#757575">نرجو تزويدنا المعلومات التاليه لحسابك البنكي لنتمكن من مساعدتك باقرب وقت ممكن:</span>
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<span lang="AR-SA" style="font-size:10.5pt;color:#313131">رقم الطلب:6189899349<br>
المبلغ: 429<br>
رقم الاتصال: 0557368089<br>
الاسم الموجود على البطاقه: </span><span dir="LTR" style="font-size:10.5pt;font-family:-Apple-System;color:#313131">N ALSHAMMRI</span><span lang="AR-SA" style="font-size:10.5pt;color:#313131"><br>
رقم الحساب: 258608010948817<br>
رقم الحساب </span><span dir="LTR" style="font-size:10.5pt;font-family:-Apple-System;color:#313131">IBAN</span><span dir="RTL"></span><span dir="RTL"></span><span lang="AR-SA" style="font-size:10.5pt;color:#313131"><span dir="RTL"></span><span dir="RTL"></span>: </span>
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<span dir="LTR" style="font-size:10.5pt;font-family:-Apple-System;color:#313131">SA59 8000 0258 6080 1094 8817</span><span lang="AR-SA" style="font-size:10.5pt;color:#313131"></span>
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<span lang="AR-SA" style="font-size:10.5pt;color:#313131">نوع الحساب: ح/ج<br>
اسم الفرع: برزان  /   حائل</span>
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<span lang="AR-SA" style="font-size:10.5pt;color:#757575">لاتتردد بالتواصل معنا في حال يوجد لديك اي استفسار.</span>
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<span lang="AR-SA" style="font-size:10.5pt;color:#757575">اصدقائك,</span>
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<span lang="AR-SA" style="font-size:10.5pt;color:#757575">فريق هوم بوكس</span>
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<span style="font-size:10.5pt;font-family:-Apple-System"><br>
</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">5463577:1125156</span><span style="font-size:10.5pt;font-family:-Apple-System">
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