Subject: Note Added - [#5454927] Query from WhatsApp
From: Home Box <[email-masked]>
To: [email-masked]
Date: Mon, 19 Dec 2022 06:21:19 +0000

Hi ,    Karuna Satdive added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5454927    Subject:  Query from WhatsApp   Requester: فاطمه العنزي    Note Content:   <div class="WordSection1">
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<a rel="noreferrer">Dear Homebox Team,</a><span style="mso-bookmark:_Hlk115886681"></span>
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<div class="MsoNormal"><span style="mso-bookmark:_Hlk115886681">The Voucher has been created as requested. I have put the configuration below, please check and let me know if anything has to change.</span></div>
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<div class="MsoNormal"><span style="mso-bookmark:_Hlk115886681">Code: 030-623L-419R-BR5B-3B|Start Date: 19.12.2022 00:00:00|End Date: 26.12.2022 00:00:00</span></div>
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<div class="MsoNormal"><span style="mso-bookmark:_Hlk115886681">Type: Serial Voucher|Concept: HOMEBOX|Territory: KSA|Checkout Site: N/A</span></div>
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<div class="MsoNormal"><span style="mso-bookmark:_Hlk115886681">Value: 200 SAR|Minimum Threshold Value: 500 SAR|Maximum Discount:  N/A|Combinable with other vouchers: TRUE</span></div>
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<div class="MsoNormal"><span style="mso-bookmark:_Hlk115886681">Total quantity of redeemable vouchers: 1|Total quantity of redemptions per customer: 1</span></div>
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<div class="MsoNormal"><span style="mso-bookmark:_Hlk115886681">Categories included/excluded: N/A|Brands included: N/A|Device Restriction: N/A|First Time User Restriction: N/A</span></div>
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<div class="MsoNormal"><span style="mso-bookmark:_Hlk115886681">Regards,</span></div>
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<span style="mso-bookmark:_Hlk115886681"><b><img width="131" height="63" style="width:1.368in;height:.6597in" id="Picture_x0020_61" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNzQ0OTI5OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.rysOgTDF0fKVOqfDCcOwfssLRBphEM744CWElRyzuJk" data-id="2044007449298" alt="Logo

Description automatically generated"></b></span><span style="mso-bookmark:_Hlk115886681"></span>
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<span style="mso-bookmark:_Hlk115886681"><b> Karuna Satdive</b></span><span style="mso-bookmark:_Hlk115886681"></span>
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<span style="mso-bookmark:_Hlk115886681"> </span><span style="mso-bookmark:_Hlk115886681"><span lang="en-AE">E-Commerce Content Merchandiser</span></span><span style="mso-bookmark:_Hlk115886681"></span>
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<div>From:<span lang="EN-US"> Hamza Nouri Ahmad Abu Azzam &lt;[email-masked]&gt;
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<b>Sent:</b> Sunday, 18 December, 2022 11:41 AM<br>
<b>To:</b> Karuna Satdive &lt;[email-masked]&gt;<br>
<b>Cc:</b> HB.CCCKSA &lt;[email-masked]&gt;; Home Box &lt;[email-masked]&gt;; faizal maradeya &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5454927] - Order No.6189957281</span>
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<span lang="EN-US">Hi </span><a id="OWAAMBD8B0EF72ACD4CA38B2A42EB4C3FDB3E" href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US" style='font-family:"Calibri",sans-serif;text-decoration:none'>@Karuna Satdive</span></a><span lang="EN-US">,</span>
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<div class="MsoNormal"><span lang="EN-US">Please check the previous mail and generate a voucher 200 TH 500 for one week.</span></div>
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<b><span lang="EN-US" style="color:#1F497D">Best Regards</span></b><b><span lang="EN-US" style="font-size:12.0pt;color:#1F497D"></span></b>
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<b><span lang="EN-US" style='font-size:12.0pt;font-family:"Century Gothic",sans-serif;color:#1F497D'>Hamza.AbuAzzam
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Warehouse Operation - Home box - KSA</span><b><span lang="EN-US" style='font-size:12.0pt;font-family:"Century Gothic",sans-serif;color:#1F497D'></span></b>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:7.0pt;font-family:"Arial",sans-serif;color:#777777'>Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia</span></div>
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<a href="www.homeboxstores.com" rel="noreferrer"><span lang="EN-US" style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>www.homeboxstores.com</span></a><span lang="EN-US" style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'> |
</span><a href="www.landmarkgroup.com" rel="noreferrer"><span lang="EN-US" style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>www.landmarkgroup.com</span></a><span lang="EN-US" style='font-size:7.0pt;font-family:"Arial",sans-serif;color:#777777'></span>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Faizal Maradeya &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US">[email-masked]</span></a><span lang="EN-US">&gt;
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<b>Sent:</b> Sunday, December 18, 2022 10:38 AM<br>
<b>To:</b> Hamza Nouri Ahmad Abu Azzam &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US">[email-masked]</span></a><span lang="EN-US">&gt;<br>
<b>Cc:</b> HB.CCCKSA &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US">[email-masked]</span></a><span lang="EN-US">&gt;; Home Box &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US">[email-masked]</span></a><span lang="EN-US">&gt;<br>
<b>Subject:</b> Re: [#5454927] - Order No.6189957281</span>
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<div class="MsoNormal"><span lang="EN-US">Ok please proces</span></div>
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<div class="MsoNormal"><span lang="EN-US">Thanks and Regards </span></div>
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<div class="MsoNormal"><span lang="EN-US">Faizal Maradeya</span></div>
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<b><span lang="EN-US" style="color:black">From:</span></b><span lang="EN-US" style="color:black"> Hamza Nouri Ahmad Abu Azzam &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US">[email-masked]</span></a><span lang="EN-US" style="color:black">&gt;<br>
<b>Sent:</b> Sunday, December 18, 2022 10:29:41 AM<br>
<b>To:</b> Faizal Maradeya &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US">[email-masked]</span></a><span lang="EN-US" style="color:black">&gt;<br>
<b>Cc:</b> HB.CCCKSA &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US">[email-masked]</span></a><span lang="EN-US" style="color:black">&gt;; Home Box &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US">[email-masked]</span></a><span lang="EN-US" style="color:black">&gt;<br>
<b>Subject:</b> RE: [#5454927] - Order No.6189957281</span><span lang="EN-US"> </span>
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<div class="xmsonormal"><span lang="EN-US">Hi team,</span></div>
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<div class="xmsonormal"><span lang="EN-US">We called the customer there’s Bundle offer if the full bedroom set, she will get discount is you see the below we explained to her.</span></div>
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<span lang="EN-US">Hi </span><a id="OWAAMF8B82466243749A4B430BD0B509D0EF6" href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US" style='font-family:"Calibri",sans-serif;text-decoration:none'>@Faizal Maradeya</span></a><span lang="EN-US">
 as you see the placed order and the price is shown is SR 347.28 the customer, she think this based prices and she wants another bed and dresser, we explain to the customer about bundle offer, so she will escalate to MOC
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<div class="xmsonormal"><span lang="EN-US">So can help the customer to give her 200 TH 500 to close the issue.</span></div>
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<b><span lang="EN-US" style="color:#1F497D">Best Regards</span></b><span lang="EN-US"></span>
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<b><span lang="EN-US" style='font-size:12.0pt;font-family:"Century Gothic",sans-serif;color:#1F497D'>Hamza.AbuAzzam
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Warehouse Operation - Home box - KSA</span><span lang="EN-US"></span>
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<span lang="EN-US" style='font-size:7.0pt;font-family:"Arial",sans-serif;color:#777777'>Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia</span><span lang="EN-US"></span>
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<a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&amp;data=05%7C01%7Cfaizal.maradeya%40landmarkgroup.com%7Cd97d29269c544c50ce4d08dae0c13ed6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C638069417823954119%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=UHeuWcdK%2FTTQoMAfwhKy%2FzIyiF%2FgpYBS6l9QQiyoGvM%3D&amp;reserved=0" rel="noreferrer"><span lang="EN-US" style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>www.homeboxstores.com</span></a><span lang="EN-US" style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'> |
</span><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&amp;data=05%7C01%7Cfaizal.maradeya%40landmarkgroup.com%7Cd97d29269c544c50ce4d08dae0c13ed6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C638069417823954119%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=GgvS6nAPCOMkyo09xeIYqRX9z1pIqxGdE0SSc%2By5NZA%3D&amp;reserved=0" rel="noreferrer"><span lang="EN-US" style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>www.landmarkgroup.com</span></a><span lang="EN-US"></span>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Home Box &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US">[email-masked]</span></a><span lang="EN-US">&gt;
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<b>Sent:</b> Saturday, December 17, 2022 4:01 PM<br>
<b>To:</b> Hamza Nouri Ahmad Abu Azzam &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US">[email-masked]</span></a><span lang="EN-US">&gt;<br>
<b>Cc:</b> HB.CCCKSA &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US">[email-masked]</span></a><span lang="EN-US">&gt;<br>
<b>Subject:</b> Fwd: [#5454927] - Query from WhatsApp</span>
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<b><i><span lang="EN-US" style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Hi team, </span><span lang="EN-US"></span>
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<span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Problem Statement: Price change &amp; item deleted </span><span lang="EN-US"></span>
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<span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Order Date : Dec 11, 2022</span><span lang="EN-US"></span>
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<span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Order ID: 6189957281</span><span lang="EN-US"></span>
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<span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Issue Description: Cx. complains he order two beds (161838852 - -Cooper Twin Sized Bed - 120x200 cms) and the price for each was (SAR 347) and two drawers (161838902
 - - Cooper 1-Drawer Night Stand) with price (SAR 106). but after Cx. placed the order only one bed and one drawer was in his order and Cx. tried to order back but the bed was (SAR649.00) and the drawer changed to (SAR199.00). Please find attached files.</span><span lang="EN-US"></span>
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<span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Cx. now is angry and threatening to complain to MOC.
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<span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Please check and advice further action.  </span><span lang="EN-US"></span>
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<span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Regards,</span><span lang="EN-US"></span>
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<span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">CS Team Khaled Sufian</span><span lang="EN-US"></span>
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</span><span lang="EN-US" style="font-size:1.0pt;font-family:fdtktid;color:white">5454927:1125156</span><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">
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