Subject: Note Added - [#5454927] Query from WhatsApp
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sun, 18 Dec 2022 07:37:46 +0000

Hi ,    Faizal Maradeya added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5454927    Subject:  Query from WhatsApp   Requester: فاطمه العنزي    Note Content:   <div>
<div>
<div dir="ltr">Ok please proces</div>
</div>
<div id="ms-outlook-mobile-signature">
<div>
<br>
</div>
<div dir="ltr">Thanks and Regards </div>
<div dir="ltr">Faizal Maradeya</div>
<div dir="ltr">057910040</div>
</div>
</div>
<hr style="display:inline-block;width:98%">
<div id="divRplyFwdMsg" dir="ltr"><font style="font-size:11pt" color="#000000"><b></b></font></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Hamza Nouri Ahmad Abu Azzam &lt;[email-masked]&gt;<br>
<b>Sent:</b> Sunday, December 18, 2022 10:29:41 AM<br>
<b>To:</b> Faizal Maradeya &lt;[email-masked]&gt;<br>
<b>Cc:</b> HB.CCCKSA &lt;[email-masked]&gt;; Home Box &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5454927] - Order No.6189957281
</div>
<div> </div>

<div lang="EN-US" style="word-wrap:break-word">
<div class="x_WordSection1">
<div class="x_MsoNormal">Hi team,</div>
<div class="x_MsoNormal"> </div>
<div class="x_MsoNormal">We called the customer there’s Bundle offer if the full bedroom set, she will get discount is you see the below we explained to her.</div>
<div class="x_MsoNormal"> </div>
<div class="x_MsoNormal">Hi <a id="OWAAMF8B82466243749A4B430BD0B509D0EF6" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif; text-decoration:none'>@Faizal Maradeya</span></a> as you see the placed order and the price is shown is SR 347.28 the customer, she think this based prices and she wants another bed and dresser, we explain to the
 customer about bundle offer, so she will escalate to MOC </div>
<div class="x_MsoNormal"> </div>
<div class="x_MsoNormal">So can help the customer to give her 200 TH 500 to close the issue.</div>
<div class="x_MsoNormal"> </div>
<div class="x_MsoNormal"> </div>
<div class="x_MsoNormal"> </div>
<div class="x_MsoNormal"><img width="251" height="476" id="x_Picture_x0020_5" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNzQxMjU1NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.FM4ulhUXzcBEkqajZAfsj8ZXOMQMzMdTi3h_0ICzNaM" data-id="2044007412557" style="width:2.6145in; height:4.9583in"></div>
<div class="x_MsoNormal"> </div>
<div class="x_MsoNormal"><img width="741" height="179" id="x_Picture_x0020_4" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNzQxMjU1OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.-Evi-F6DeqfyS7R2dBeQXwS2KEh7-YFQFslXXDPPlCc" data-id="2044007412558" style="width:7.7187in; height:1.8645in"></div>
<div class="x_MsoNormal"> </div>
<div class="x_MsoNormal"><img width="288" height="588" id="x_Picture_x0020_3" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNzQxMjU1NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Pa5Tp_S91W2ntrEH2WTcpUwcMH4aWjGWydFSKtUuBcI" data-id="2044007412554" style="width:3.0in; height:6.125in"></div>
<div class="x_MsoNormal"> </div>
<div>
<div class="x_MsoNormal">
<b><span style="color:#1F497D">Best Regards</span></b><b><span style="font-size:12.0pt; color:#1F497D"></span></b>
</div>
<div class="x_MsoNormal">
<b><span style='font-size:12.0pt; font-family:"Century Gothic",sans-serif; color:#1F497D'>Hamza.AbuAzzam
</span></b><span style='font-size:9.0pt; font-family:"Tahoma",sans-serif; color:#777777'><br>
Warehouse Operation - Home box - KSA</span><b><span style='font-size:12.0pt; font-family:"Century Gothic",sans-serif; color:#1F497D'></span></b>
</div>
<div class="x_MsoNormal"><span style='font-size:7.0pt; font-family:"Arial",sans-serif; color:#777777'>Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia</span></div>
<div class="x_MsoNormal">
<a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&amp;data=05%7C01%7Cfaizal.maradeya%40landmarkgroup.com%7Cd97d29269c544c50ce4d08dae0c13ed6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C638069417823954119%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=UHeuWcdK%2FTTQoMAfwhKy%2FzIyiF%2FgpYBS6l9QQiyoGvM%3D&amp;reserved=0" rel="noreferrer"><span style='font-size:8.0pt; font-family:"Arial",sans-serif; color:gray'>www.homeboxstores.com</span></a><span style='font-size:8.0pt; font-family:"Arial",sans-serif; color:gray'> |
</span><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&amp;data=05%7C01%7Cfaizal.maradeya%40landmarkgroup.com%7Cd97d29269c544c50ce4d08dae0c13ed6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C638069417823954119%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=GgvS6nAPCOMkyo09xeIYqRX9z1pIqxGdE0SSc%2By5NZA%3D&amp;reserved=0" rel="noreferrer"><span style='font-size:8.0pt; font-family:"Arial",sans-serif; color:gray'>www.landmarkgroup.com</span></a><span style='font-size:7.0pt; font-family:"Arial",sans-serif; color:#777777'></span>
</div>
<div class="x_MsoNormal">
<span style="color:#1F497D"><img width="164" height="53" id="x_Picture_x0020_8" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNzQxMjU1NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.gs5dzdKARbFIaCrmyVZ2TlisP5wN_ks3Xezjc5wmhMs" data-id="2044007412555" alt="lg" style="width:1.7083in; height:.552in"></span><span style="color:blue"><img width="67" height="60" id="x_Picture_x0020_9" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNzQxMjU1NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.poln6jjtH0xuCO9XMPgGKk6VzRb9KM30pJMIEj4iG9M" data-id="2044007412556" alt="hb" style="width:.6979in; height:.625in"></span>
</div>
</div>
<div class="x_MsoNormal"> </div>
<div>
<div style="border:none; border-top:solid #E1E1E1 1.0pt; padding:3.0pt 0in 0in 0in">
<div class="x_MsoNormal">
<b>From:</b> Home Box &lt;[email-masked]&gt; <br>
<b>Sent:</b> Saturday, December 17, 2022 4:01 PM<br>
<b>To:</b> Hamza Nouri Ahmad Abu Azzam &lt;[email-masked]&gt;<br>
<b>Cc:</b> HB.CCCKSA &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5454927] - Query from WhatsApp</div>
</div>
</div>
<div class="x_MsoNormal"> </div>
<div>
<b><i><span style="font-size:13.5pt; color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
</span></i></b><span style="color:indianred"></span>
</div>
<div>
<div>
<div>
<div>
<div>
<div class="x_MsoNormal"><span style="font-size:10.5pt; font-family:-apple-system">Hi team, </span></div>
</div>
<div>
<div class="x_MsoNormal"><span style="font-size:10.5pt; font-family:-apple-system"> </span></div>
</div>
<div>
<div class="x_MsoNormal"><span style="font-size:10.5pt; font-family:-apple-system">Problem Statement: Price change &amp; item deleted </span></div>
</div>
<div>
<div class="x_MsoNormal"><span style="font-size:10.5pt; font-family:-apple-system"> </span></div>
</div>
<div>
<div class="x_MsoNormal"><span style="font-size:10.5pt; font-family:-apple-system">Order Date : Dec 11, 2022</span></div>
</div>
<div>
<div class="x_MsoNormal"><span style="font-size:10.5pt; font-family:-apple-system">Order ID: 6189957281</span></div>
</div>
<div>
<div class="x_MsoNormal"><span style="font-size:10.5pt; font-family:-apple-system"> </span></div>
</div>
<div>
<div class="x_MsoNormal"><span style="font-size:10.5pt; font-family:-apple-system">Issue Description: Cx. complains he order two beds (161838852 - -Cooper Twin Sized Bed - 120x200 cms) and the price for each was (SAR 347) and two drawers (161838902 - - Cooper
 1-Drawer Night Stand) with price (SAR 106). but after Cx. placed the order only one bed and one drawer was in his order and Cx. tried to order back but the bed was (SAR649.00) and the drawer changed to (SAR199.00). Please find attached files.</span></div>
</div>
<div>
<div class="x_MsoNormal"><span style="font-size:10.5pt; font-family:-apple-system"> </span></div>
</div>
<div>
<div class="x_MsoNormal"><span style="font-size:10.5pt; font-family:-apple-system">Cx. now is angry and threatening to complain to MOC.
</span></div>
</div>
<div>
<div class="x_MsoNormal"><span style="font-size:10.5pt; font-family:-apple-system">​</span></div>
</div>
<div>
<div class="x_MsoNormal"><span style="font-size:10.5pt; font-family:-apple-system">Please check and advice further action.  </span></div>
</div>
<div>
<div class="x_MsoNormal"><span style="font-size:10.5pt; font-family:-apple-system"> </span></div>
</div>
<div>
<div class="x_MsoNormal"><span style="font-size:10.5pt; font-family:-apple-system">Regards,</span></div>
</div>
<div>
<div class="x_MsoNormal"><span style="font-size:10.5pt; font-family:-apple-system">CS Team Khaled Sufian</span></div>
</div>
<div>
<div class="x_MsoNormal"><span style="font-size:10.5pt; font-family:-apple-system"> </span></div>
</div>
</div>
</div>
<div class="x_MsoNormal">
<span style="font-size:10.5pt; font-family:-apple-system"><br>
</span><span style="font-size:1.0pt; font-family:fdtktid; color:white">5454927:1125156</span><span style="font-size:10.5pt; font-family:-apple-system">
</span>
</div>
</div>
</div>
</div>
</div>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
 original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have
 received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any
 delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. <a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a>
</blockquote></div>