Subject: Response time SLA violated - inbound call for order ID : 6188913452
From: [email-masked]
To: [email-masked]
Date: Fri, 16 Dec 2022 06:17:33 +0000

Hi,  There has been no response from the helpdesk for a ticket. The first response was due by 
                        10:15 AM GST today.  Ticket Details:   Subject - inbound call for order ID : 6188913452  Requestor - [email-masked]  This is an escalation email from Landmark Group https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5468399