Subject: Ticket Assigned - Damaged HH item below 50 AED - 9583956607
From: Home Box <[email-masked]>
To: [email-masked]
Date: Tue, 30 Aug 2022 01:01:50 +0000

Hi Alhamzi Mohammed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Damaged HH item below 50 AED - 9583956607 Marah ?                    My name is marah           05:50 PM, 29th Aug                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           05:50 PM, 29th Aug                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            05:50 PM, 29th Aug                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           05:50 PM, 29th Aug                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            05:50 PM, 29th Aug                     Marah ?                    9583956607 is my order number           05:51 PM, 29th Aug                     Marah ?                    I received it just now           05:51 PM, 29th Aug                     Marah ?                    One item is highly defective           05:52 PM, 29th Aug                     Marah ?                             05:52 PM, 29th Aug                     Marah ?                    It’s used, dirty with yellow spots           05:52 PM, 29th Aug                     Marah ?                    My email is           05:52 PM, 29th Aug                   New                   We are experiencing high volume of incoming messages. Please make sure you've described your query in detail. Please be sure to include your Order Number/Invoice number or details of the item you are inquiring about.            05:52 PM, 29th Aug                   New                   If you have any pictures that you would like to share, please do that.            05:52 PM, 29th Aug                   New                   We will respond to your query in just a few minutes. Please accept our apologies for the delay. Thank you for your patience           05:52 PM, 29th Aug                     Marah ?                    [email-masked]           05:52 PM, 29th Aug                     Marah ?                    My phone number is           05:53 PM, 29th Aug                     Marah ?                    +971 56 107 4485           05:53 PM, 29th Aug                   Alhamzi                   Hi Marah, thank you for contacting us. This's Alhamzi We would be happy to help you.           05:53 PM, 29th Aug                   Alhamzi                   Please wait while we check the details.            05:53 PM, 29th Aug                   Alhamzi                   Please accept my apologies for this situation. We strive to maintain a high standard of products and services and this is clearly not matching up to our benchmark. What we can do in this case is we will escalate to the concerned team to process the refund AED (22.00), without returning the damaged item (). we request you to not create return request for damaged item.           05:54 PM, 29th Aug                   Alhamzi                   Do you have any other inquiries that we can help with?           05:54 PM, 29th Aug                     Marah ?                             05:54 PM, 29th Aug                     Marah ?                             05:54 PM, 29th Aug                     Marah ?                    What am I required to do ?           05:55 PM, 29th Aug                   Alhamzi                   You do not need to do anything and to avoid you any trouble you do not need to return the damaged item           06:00 PM, 29th Aug                   Alhamzi                   Do you have any other inquiries that we can help with?           06:00 PM, 29th Aug                   Alhamzi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:05 PM, 29th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4795736