Subject: Note Added - [#4725966] 9658811043 / Damaged HH item under warranty
From: Home Box <[email-masked]>
To: [email-masked]
Date: Mon, 29 Aug 2022 13:56:28 +0000

Hi ,    Jasim.bebal added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4725966    Subject:  9658811043 / Damaged HH item under warranty   Requester: Reeka Hazarika    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Dear Team ,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">The order has been fulfilled by 6<sup>th</sup> of May , if the customer is asking for a knob, we cannot arrange the delivery for it .</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">As it’s not due to part missing issue it is because of usage issue .</span></div>
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<span lang="EN-US" style='font-size:10.0pt;line-height:105%;font-family:"Futura Std Medium";color:black;mso-fareast-language:EN-GB'>Jasim Bebal
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Click to follow link." rel="noreferrer"><span style='font-size:9.0pt;line-height:105%;font-family:"Futura Std Book";color:#7F7F7F;mso-fareast-language:EN-GB'>www.homeboxstores.com</span></a><span lang="EN-GB" style="font-size:12.0pt;line-height:105%;mso-fareast-language:EN-GB"></span>
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<div>From:<span lang="EN-US"> Home Box &lt;[email-masked]&gt;
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<b>Sent:</b> Saturday, 27 August 2022 11:09 AM<br>
<b>To:</b> Anslem Misquitta &lt;[email-masked]&gt;; Jasim Vali Mohammed Bebal &lt;[email-masked]&gt;<br>
<b>Cc:</b> Murtaza Kutiyanawala &lt;[email-masked]&gt;; Sabry Yousef &lt;[email-masked]&gt;; HomeBox Customercare UAE &lt;[email-masked]&gt;; [email-masked]<br>
<b>Subject:</b> Fwd: [#4725966] - 9658811043 / Damaged HH item under warranty</span>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Hi Team,<br>
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Issue: <strong><span style="font-family:-Apple-System">Damaged HH item under warranty</span></strong><br>
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Order Number: 9658811043</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Order Date:  May 6, 2021</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247"><br>
Kindly update if its possible to arrange the knob for the item <strong><span style="font-family:-Apple-System">161994795 - - Agata Adjustable Kids Chair with Swivel Wheels . </span></strong><br>
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Thanks &amp; Regards,<br>
Waseem Khan</span></div>
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<span style="font-size:10.5pt;font-family:-Apple-System">On Wed, 17 Aug at 6:38 AM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Hi Team,<br>
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Issue: <strong><span style="font-family:-Apple-System">Damaged HH item under warranty</span></strong><br>
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Order Number: 9658811043</span><span style="color:#183247"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Order Date:  May 6, 2021</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247"><br>
Kindly update if its possible to arrange the knob for the item <strong><span style="font-family:-Apple-System">161994795 - - Agata Adjustable Kids Chair with Swivel Wheels . </span></strong><br>
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Thanks &amp; Regards,<br>
Jok Kuol.</span></div>
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<span style="font-size:10.5pt;font-family:-Apple-System">On Sun, 14 Aug at 1:45 AM
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Hi Team,<br>
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Issue: <strong><span style="font-family:-Apple-System">Damaged HH item under warranty</span></strong><br>
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Order Number: 9658811043</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Order Date:  May 6, 2021</span></div>
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Issue Description: Cx is asking for a <span style="color:#183247">missing knob to fix the chair.</span><br>
<span style="color:#183247">Kindly check the attached and advise further.</span><br>
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Thanks &amp; Regards,<br>
AWS.</span></div>
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<span style="font-size:10.5pt;font-family:-Apple-System">On Sun, 14 Aug at 12:02 AM
<span class="separator">, Reeka Hazarika &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Dear Team,
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Please find attached the pictures of the item and the missing knob.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Regards</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Reeka Hazarika </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Contact No- 0555833503</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">On Sat, 13 Aug 2022, 22:18 Home Box, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:</span></div>
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.5pt;font-family:-Apple-System">Hi Reeka,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Thank you for reaching out to us and giving us the opportunity to serve you.</span></div>
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.5pt;font-family:-Apple-System">We sincerely apologize for any inconvenience caused however, we request you to please share with us an image of the item showing the issue so that we
 can investigate further and assist you accordingly with this.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">We are looking forward to hear from you soon. Thank you for your help!</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Your Friends,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">The Support Team.</span></div>
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