Subject: Ticket Assigned - Damaged HH item below 50 AED - 9583869182
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sun, 28 Aug 2022 15:23:31 +0000

Hi Alhamzi Mohammed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Damaged HH item below 50 AED - 9583869182 Matsz                    Hello           07:11 PM, 28th Aug                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           07:11 PM, 28th Aug                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            07:11 PM, 28th Aug                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           07:11 PM, 28th Aug                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            07:11 PM, 28th Aug                     Matsz                    9583869182 damaged item delivered and return items           07:12 PM, 28th Aug                   New                   We are experiencing high volume of incoming messages. Please make sure you've described your query in detail. Please be sure to include your Order Number/Invoice number or details of the item you are inquiring about.            07:13 PM, 28th Aug                   New                   If you have any pictures that you would like to share, please do that.            07:13 PM, 28th Aug                   New                   We will respond to your query in just a few minutes. Please accept our apologies for the delay. Thank you for your patience           07:13 PM, 28th Aug                     Matsz                             07:15 PM, 28th Aug                     Matsz                    Other items i need to return because of excess quantity. Your website states 1 piece and not 2 piece per pack           07:16 PM, 28th Aug                   Alhamzi                   We apologies for the inconvenience caused.  We understand you were expecting the item to arrive to you in perfect condition, and we feel very sorry that on this instance we could not meet your expectations.  We will escalate this issue to our team to initiate the refund of the damaged item and to avoid you any trouble you do not need to return the damaged item. At this time we do not have an option to offer exchange, but we welcome you to shop for a new piece on our website or from a store near you           07:21 PM, 28th Aug                   Alhamzi                   In the meantime, an exchange is not available at www.homeboxstores.com. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (Homebox) store across the UAE. Here’s what you need to do.  · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Homebox) store in the UAE.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 30 days to do a return and a refund.           07:21 PM, 28th Aug                   Alhamzi                   Do you have any other inquiries that we can help with?           07:21 PM, 28th Aug                   Alhamzi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:23 PM, 28th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4790595