Subject: Ticket Assigned - Damaged item/ share photos/ 4126727
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sun, 28 Aug 2022 14:58:52 +0000

Hi Alhamzi Mohammed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Damaged item/ share photos/ 4126727 Ulfat                    Hello           06:48 PM, 28th Aug                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           06:48 PM, 28th Aug                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            06:48 PM, 28th Aug                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           06:48 PM, 28th Aug                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            06:48 PM, 28th Aug                     Ulfat                    Hey           06:48 PM, 28th Aug                     Ulfat                    order number 9556757659           06:49 PM, 28th Aug                   New                   We are experiencing high volume of incoming messages. Please make sure you've described your query in detail. Please be sure to include your Order Number/Invoice number or details of the item you are inquiring about.            06:50 PM, 28th Aug                   New                   If you have any pictures that you would like to share, please do that.            06:50 PM, 28th Aug                   New                   We will respond to your query in just a few minutes. Please accept our apologies for the delay. Thank you for your patience           06:50 PM, 28th Aug                     Ulfat                    Yes           06:53 PM, 28th Aug                     Ulfat                    We do           06:53 PM, 28th Aug                     Ulfat                    It was not fit properly           06:53 PM, 28th Aug                     Ulfat                    And it is lose           06:53 PM, 28th Aug                     Ulfat                    * File attached - 7e24f93a5025618d4f20ef.mp4 *             06:53 PM, 28th Aug                     Ulfat                    This is for on the wrong side           06:54 PM, 28th Aug                   Alhamzi                   Hi Ulfat, thank you for contacting us. This's Alhamzi We would be happy to help you.           06:54 PM, 28th Aug                     Ulfat                    * File attached - 69f4f75b42392826881285.mp4 *             06:54 PM, 28th Aug                   Alhamzi                   Please wait while we check the details.            06:55 PM, 28th Aug                     Ulfat                    I realised why the chair is uncomfortable           06:55 PM, 28th Aug                     Ulfat                    It is not fit the right way           06:55 PM, 28th Aug                     Ulfat                    Everything is fit the wrong way           06:55 PM, 28th Aug                   Alhamzi                   We sincerely apologize for any inconvenience caused you.  We would like to let you know that we have escalated this issue to the concern team and will contact you within 3-5 business days to help you with this issue.  Complain number:4126727           06:57 PM, 28th Aug                   Alhamzi                   Do you have any other inquiries that we can help with?           06:57 PM, 28th Aug                     Ulfat                    Thanks           06:57 PM, 28th Aug                   Alhamzi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:58 PM, 28th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4790451