Subject: Ticket Assigned - Damaged item/ share photos/ 4123736
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sat, 27 Aug 2022 14:13:22 +0000

Hi Alhamzi Mohammed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Damaged item/ share photos/ 4123736 New                   We are experiencing high volume of incoming messages. Please make sure you've described your query in detail. Please be sure to include your Order Number/Invoice number or details of the item you are inquiring about.            03:09 AM, 22st Aug                   New                   If you have any pictures that you would like to share, please do that.            03:09 AM, 22st Aug                   New                   We will respond to your query in just a few minutes. Please accept our apologies for the delay. Thank you for your patience           03:09 AM, 22st Aug                     Hanif                             05:44 PM, 27th Aug                     Hanif                             05:44 PM, 27th Aug                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           05:44 PM, 27th Aug                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            05:44 PM, 27th Aug                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           05:44 PM, 27th Aug                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            05:44 PM, 27th Aug                     Hanif                    That's the invoice of the baby crib           05:44 PM, 27th Aug                     Hanif                             05:44 PM, 27th Aug                     Hanif                             05:44 PM, 27th Aug                     Hanif                             05:44 PM, 27th Aug                     Hanif                             05:44 PM, 27th Aug                     Hanif                             05:44 PM, 27th Aug                     Hanif                    The colour of the crib is cracked from all the sides           05:45 PM, 27th Aug                   New                   We are experiencing high volume of incoming messages. Please make sure you've described your query in detail. Please be sure to include your Order Number/Invoice number or details of the item you are inquiring about.            05:46 PM, 27th Aug                   New                   If you have any pictures that you would like to share, please do that.            05:46 PM, 27th Aug                   New                   We will respond to your query in just a few minutes. Please accept our apologies for the delay. Thank you for your patience           05:46 PM, 27th Aug                     Hanif                    Matreess is also pushed from the center           05:47 PM, 27th Aug                     Hanif                    And ur workers made wrong wholes and they apply the colour which also remove now           05:48 PM, 27th Aug                     Hanif                    I already share the pics and the invoice no           05:50 PM, 27th Aug                     Hanif                             05:50 PM, 27th Aug                     Hanif                             05:50 PM, 27th Aug                     Hanif                             05:50 PM, 27th Aug                     Hanif                             05:50 PM, 27th Aug                     Hanif                             05:50 PM, 27th Aug                     Hanif                             05:50 PM, 27th Aug                     Hanif                             05:50 PM, 27th Aug                     Hanif                             05:50 PM, 27th Aug                   Alhamzi                   Hi Hanif, thank you for contacting us. This's Alhamzi We would be happy to help you.           05:57 PM, 27th Aug                   Alhamzi                   Please wait while we check the details.            05:57 PM, 27th Aug                   Alhamzi                   We sincerely apologize for any inconvenience caused you.  We would like to let you know that we have escalated this issue to the concern team and will contact you within 3-5 business days to help you with this issue.  Complain number: 4123736           06:03 PM, 27th Aug                   Alhamzi                   could you please provide me with your Email ID so we can update you?           06:03 PM, 27th Aug                     Hanif                    [email-masked]           06:04 PM, 27th Aug                   Alhamzi                   Thanks for sharing the details           06:07 PM, 27th Aug                   Alhamzi                   Do you have any other inquiries that we can help with?           06:07 PM, 27th Aug                   Alhamzi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:12 PM, 27th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4785051