Subject: New Reply Received - refund for order 9565539809
From: Home Box <[email-masked]>
To: [email-masked]
Date: Wed, 24 Aug 2022 13:48:28 +0000

Hi Alhamzi Mohammed,  The customer has responded to the ticket.  refund for order 9565539809  Ticket comment <div style="direction: ltr">My issue has not been resolved. </div>
<div style="direction: ltr">No refund was received. Bank cannot track the RRN or transaction code you provided, and my bank statement for August was not issued yet. This communication has been extremely useless and you have provided me with zero support. </div>
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<br><div dir="ltr">Sent from my iPhone</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 24 Aug 2022, at 5:19 PM, Home Box &lt;[email-masked]&gt; wrote:<br><br>
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<blockquote><div dir="ltr"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 4717283</div>
<div dir="ltr">We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</div>
<div dir="ltr">Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</div>
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<span>-</span>-</div>
<div dir="ltr">Alhamzi Mohammed : </div>
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Moza, </div>
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<br>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div>We sincerely apologize for any inconvenience caused to you.</div>
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<div dir="ltr">We advice you to share the transaction number <span style="color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, ">210213507753</span> with your bank as we have forwarded the amount from our side. You can also contact your bank and ask for bank statement from  21st July till today 22nd August so we can contact the concern department regarding this issue. <br>
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<div>We thank you for your understanding and cooperation. Feel free to get in touch with us for further assistance.</div>
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<div>Your Friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4717283