Subject: New Reply Received - Return not collected 9581013474
From: Home Box <[email-masked]>
To: [email-masked]
Date: Tue, 23 Aug 2022 15:54:49 +0000

Hi Alhamzi Mohammed,  The customer has responded to the ticket.  Return not collected 9581013474  Ticket comment <div class="WordSection1">
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<div class="MsoNormal"><b>Thanks &amp; Regards,</b></div>
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<div class="MsoNormal"><span style="font-size:12.0pt">Sridhar.katta</span></div>
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<b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Landmark Group, UAE – ECOM Ops</span></b><b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#FFC000'>|</span></b><b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Dubai, United Arab Emirates
</span><b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#FF9900'>|</span></b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'> Mobile : +971581108124</span><b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#FF9900'>|</span></b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#FF9900'></span>
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#0D0D0D'>E-mail:</span>
<a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0563C1">[email-masked]</span></a>
<b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#F79646'>|</span></b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#0099FF'><a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a>
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<div>From: Sridhar Katta <br>
<b>Sent:</b> Tuesday, August 23, 2022 7:53 PM<br>
<b>To:</b> Anslem Misquitta &lt;[email-masked]&gt;; Sameer Hasan &lt;[email-masked]&gt;; OLM DXB &lt;[email-masked]&gt;; OLMUAE OPS &lt;[email-masked]&gt;; Ahmad Alawneh &lt;[email-masked]&gt;; Yanal Anz &lt;[email-masked]&gt;;
 [email-masked]; Ibrahim Surti &lt;[email-masked]&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;[email-masked]&gt;; ALL RUH OPS - Landmark &lt;[email-masked]&gt;; Home Box &lt;[email-masked]&gt;; Eman Helmy &lt;[email-masked]&gt;; Akshay Berry &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4727660] - Return not collected 9581013474 - 47726983393</div>
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<div class="MsoNormal">++<a id="OWAAM034BB8CFB5C04A848825146609A5301F" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Ahmad Alawneh</span></a> /
<a id="OWAAMB4CB93B12030411399BD09C972101CFC" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Yanal Anz</span></a>,
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<div class="MsoNormal">Kindly help us to getting the process streamline for RVP collection bookings from your end as this cases are increasing on day by day.</div>
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<div class="MsoNormal">Ideally the collection ID should be created in your system whenever the RVP assigned to Aramex from Landmark system.</div>
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<div class="MsoNormal">Also please let us know if any support required from our end, so will setup a call with our CS team and get it understand where is the gap and why the collection ID not created in the system.</div>
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<div class="MsoNormal"><b>Thanks &amp; Regards,</b></div>
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<div class="MsoNormal"><span style="font-size:12.0pt">Sridhar.katta</span></div>
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<b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Landmark Group, UAE – ECOM Ops</span></b><b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#FFC000'>|</span></b><b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>
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</span><b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#FF9900'>|</span></b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'> Mobile : +971581108124</span><b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#FF9900'>|</span></b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#FF9900'></span>
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#0D0D0D'>E-mail:</span>
<a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0563C1">[email-masked]</span></a>
<b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#F79646'>|</span></b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#0099FF'><a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a>
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<b>From:</b> Anslem Misquitta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, August 22, 2022 12:21 PM<br>
<b>To:</b> Sridhar Katta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sameer Hasan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; OLM DXB &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 OLMUAE OPS &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; ALL RUH OPS - Landmark &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Home Box
 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Eman Helmy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4727660] - Return not collected 9581013474 - 47726983393</div>
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<div class="MsoNormal">Hi Sridhar,</div>
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<div class="MsoNormal">I hope this email finds you in good health.</div>
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<div class="MsoNormal">We need your help for the below scenario.</div>
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<div class="MsoNormal">This is the 2<sup>nd</sup> time a collection request is raised for the same invoice however, Aramex is not able to view it from their end also on Fareye we cannot see any details for the given RVP.</div>
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<div class="MsoNormal">New RVP – 47729014373 with RMA 1003016269</div>
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<div class="MsoNormal">Order # <span style="font-size:10.5pt;font-family:-apple-system;color:black">
9581013474</span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:black">For more details, please go through the trail mail.</span></div>
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<div class="MsoNormal" style="line-height:105%"><span style="font-size:10.0pt;line-height:105%">Anslem Misquitta</span></div>
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<div class="MsoNormal" style="line-height:105%"><span style="font-size:10.0pt;line-height:105%">Retail Operations - Customer Care</span></div>
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<div class="MsoNormal" style="line-height:105%"><span style="font-size:10.0pt;line-height:105%">T   :  800 HOMEBOX (4663269)</span></div>
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<div class="MsoNormal" style="line-height:105%"><span style="font-size:10.0pt;line-height:105%">F   :  +971 4 5172380</span></div>
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<span style="font-size:10.0pt;line-height:105%">E   :  </span><a href="mailto:[email-masked]" rel="noreferrer"><span style="font-size:10.0pt;line-height:105%">[email-masked]</span></a><u><span style="color:blue"></span></u>
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<div class="MsoNormal" style="line-height:105%"><span style="font-size:10.0pt;line-height:105%">Landmark Tower, Dubai Marina</span></div>
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<div class="MsoNormal" style="line-height:105%"><span style="font-size:10.0pt;line-height:105%">P.O.Box 282028, UAE.</span></div>
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<a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&amp;data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&amp;reserved=0" title="Original URL:
http://www.homeboxstores.com/

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<b>From:</b> Eman Helmy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, August 21, 2022 9:19 PM<br>
<b>To:</b> Anslem Misquitta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; ALL RUH OPS - Landmark &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Home Box
 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4727660] - Return not collected 9581013474 - 47726983393</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal">Dear Anslem </div>
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<div class="MsoNormal">The same issue , there is no collection reference on system so please advise if you are facing this issue all the times so we can inform IT department to contact with you and solve it .</div>
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<div class="MsoNormal">Best Regards ,</div>
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<div class="MsoNormal">Eman Helmy  </div>
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif'>Customer Success Specialist</span></div>
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:#EE3224'>Aramex International LLC, Dubai DLC</span></div>
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<span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif'>Aramex Number 600544000</span><br>
<a href="http://www.aramex.com/" rel="noreferrer"><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:red'>aramex.com</span></a><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif'></span>
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<b>From:</b> Anslem Misquitta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, August 21, 2022 3:09 PM<br>
<b>To:</b> Eman Helmy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; ALL RUH OPS - Landmark &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Home Box
 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4727660] - Return not collected 9581013474 - 47726983393</div>
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<div class="MsoNormal">Hi Eman,</div>
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<div class="MsoNormal">Old RVP is cancelled and a new RVP is created on system – New RVP – 47729014373 with RMA 1003016269.</div>
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<div class="MsoNormal">Please do the collection for the below items.</div>
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<div class="MsoNormal"><img width="780" height="163" style="width:8.125in;height:1.6979in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM3NDI4NDE3MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.xhPLGXofJBzyDI_TFpeGLtFJ5CVGZXRCAjDjSK-TDbo" data-id="2043374284172"></div>
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<div class="MsoNormal" style="line-height:105%"><span style="font-size:10.0pt;line-height:105%">Anslem Misquitta</span></div>
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<div class="MsoNormal" style="line-height:105%"><span style="font-size:10.0pt;line-height:105%">Retail Operations - Customer Care</span></div>
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<div class="MsoNormal" style="line-height:105%"><span style="font-size:10.0pt;line-height:105%">T   :  800 HOMEBOX (4663269)</span></div>
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<span style="font-size:10.0pt;line-height:105%">E   :  </span><a href="mailto:[email-masked]" rel="noreferrer"><span style="font-size:10.0pt;line-height:105%">[email-masked]</span></a><u><span style="color:blue"></span></u>
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<div class="MsoNormal" style="line-height:105%"><span style="font-size:10.0pt;line-height:105%">Landmark Tower, Dubai Marina</span></div>
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<div class="MsoNormal" style="line-height:105%"><span style="font-size:10.0pt;line-height:105%">P.O.Box 282028, UAE.</span></div>
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<a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&amp;data=05%7C01%7CEmanI%40aramex.com%7Ca5c77de5a9494fb02fa508da83659f7f%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637966769735937235%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=RNUOMmJXEsFk%2BiEs78p3gWVDf7ewx2A1Bx9VpgyfArY%3D&amp;reserved=0" title="Original URL:
http://www.homeboxstores.com/

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<b>From:</b> Eman Helmy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, August 21, 2022 2:39 PM<br>
<b>To:</b> Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; ALL RUH OPS - Landmark &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4727660] - Return not collected 9581013474 - 47726983393</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal">Dears All</div>
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<div class="MsoNormal">Kindly note that there is no collection reference booked on system so please check and submit collection on system and share the reference to do the needful .</div>
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<div class="MsoNormal">Best Regards ,</div>
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<div class="MsoNormal">Eman Helmy  </div>
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif'>Customer Success Specialist</span></div>
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:#EE3224'>Aramex International LLC, Dubai DLC</span></div>
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<span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif'>Aramex Number 600544000</span><br>
<a href="http://www.aramex.com/" rel="noreferrer"><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:red'>aramex.com</span></a><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif'></span>
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<b>From:</b> Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, August 18, 2022 9:33 PM<br>
<b>To:</b> Eman Helmy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; ALL RUH OPS - Landmark &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4727660] - Return not collected 9581013474</div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi team, </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please note Cx. collection address: Villa / almataf road /julfar / ras alkhaima / near julfar health center</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:black">0503012051 <br>
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Order number: 9581013474<br>
RVP: 47726983393<br>
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Please check and do the needful.<br>
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Thanks&amp;Regards, </span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Wed, 17 Aug at 11:24 AM
<span class="separator">, Eman Helmy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Dear Jok
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Best Regards ,</span></div>
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<span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif'>Customer Success Specialist</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:#EE3224'>Aramex International LLC, Dubai DLC</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif'>Aramex Number 600544000</span><span style="font-size:10.5pt;font-family:-apple-system"><br>
<a href="http://www.aramex.com/" rel="noreferrer"><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:red'>aramex.com</span></a>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">From: Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, August 17, 2022 11:08 AM<br>
<b>To:</b> Ahmad Alawneh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Imran Masih &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Eman Helmy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Subject:</b> Fwd: [#4727660] - Return not collected 9581013474</span></div>
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<span style="font-size:10.0pt;font-family:-apple-system;color:black">External email: avoid to open links or attachments unless sender is known and content is relevant..</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Hi Eman,</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Order number: 9581013474<br>
RVP: 47726983393</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Unfortunately we don't have access to create a collection request from our side . Kindly assist in booking the collection reference . <br>
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Your prompt response will be highly appreciated . </span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Thanks &amp; Regards<br>
Jok Kuol </span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">On Wed, 17 Aug at 1:45 AM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Hi team</span><span style="font-size:10.5pt;font-family:-apple-system">
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<span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Order number: 9581013474<br>
RVP: 47726983393</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Assistance Required: Urgent collection<br>
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Issue Description: The RVP created on 6th August but still it's not collected. Kindly arrange for collection. </span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Thanks &amp; Regards<br>
The Support Team </span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">On Tue, 16 Aug at 3:44 AM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Hi team</span><span style="font-size:10.5pt;font-family:-apple-system">
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<span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Order number: 9581013474<br>
RVP: 47726983393</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Assistance Required: Urgent collection<br>
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Issue Description: The RVP created on 6th August but still it's not collected. Kindly arrange for collection. </span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Thanks &amp; Regards<br>
The Support Team </span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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