Subject: Note Added - [#4658671] 9639688567 / Damaged Bed
From: Home Box <[email-masked]>
To: [email-masked]
Date: Tue, 23 Aug 2022 08:38:19 +0000

Hi ,    Sabry Yousef added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4658671    Subject:  9639688567 / Damaged Bed   Requester: Muhammad    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dear team,</div>
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<div class="MsoNormal">The below case is pending, and customer frustrated due to the delay.</div>
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<div class="MsoNormal">Please arrange the needed as soon as possible.</div>
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<div class="MsoNormal" align="center" style="text-align:center"><b><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:white'>Call Status</span></b></div>
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<div class="MsoNormal" align="center" style="text-align:center"><b><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:white'>MoreInfo</span></b></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>4108495</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>8/21/2022 6:22:23 PM</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>9639688567</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>Muhammad Rizwan Yousaf</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>555455401</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>Complaints</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black;background:yellow;mso-highlight:yellow'>Again pending Ref crm: 4097039 Halmstad King Upholstered Bed with 2 Drawers - 180x200
 cms - wrong ply issue as 1/2 inch ply but need to issue the correct size 4.5 cm ply . Pending Team : Abdul Wahab</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>OPN</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>247900</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'><a rel="noreferrer">More</a></span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>4102398</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>8/19/2022 12:56:52 AM</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>9639688567</span></div>
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<td style="background:#F7F7DE;padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>Muhammad Rizwan Yousaf</span></div>
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<td style="background:#F7F7DE;padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>555455401</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>Complaints</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>Ref CRM 4097039, Cx answered the team call and asked them to visit on the next day but he did not get any call. Kindly reschedule
 part replacement soon and contact Cx on 0503114024</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>CLS</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>5001083</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>4101958</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>8/18/2022 7:08:37 PM</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>9639688567</span></div>
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<td style="background:#E1EECA;padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>Muhammad Rizwan Yousaf</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>555455401</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>CTD Pending</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>Cx is not responding to our call &amp; no alternative number.</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>CLS</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>500193</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'><a rel="noreferrer">More</a></span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>4101955</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>8/18/2022 7:06:49 PM</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>9639688567</span></div>
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</td>
<td style="background:#F7F7DE;padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>Muhammad Rizwan Yousaf</span></div>
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<td style="background:#F7F7DE;padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>555455401</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>CTD Exceptions</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>Ref crm : 4097039 As per team cx is not answering the calls, kindly check. Pending Team : Masood Mahammod</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>CLS</span></div>
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<td style="background:#F7F7DE;padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>247900</span></div>
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<td width="37" style="width:27.4pt;background:#F7F7DE;padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'></span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'><a rel="noreferrer">More</a></span></div>
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<td style="background:#E1EECA;padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>4097039</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>8/17/2022 12:36:54 PM</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>9639688567</span></div>
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<td style="background:#E1EECA;padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>Muhammad Rizwan Yousaf</span></div>
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<td style="background:#E1EECA;padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>555455401</span></div>
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<td style="background:#E1EECA;padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>Complaints</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>reentry #4066408 - due to cx not answered on 16th Aug) -Halmstad King Upholstered Bed with 2 Drawers - 180x200 cms WWD -
 Bed - 1 Pc Plywood Damage. Need to Replace the 1 pc Plywood. Inspection Team: Abdul Wahab</span></div>
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<td style="background:#E1EECA;padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>CLS</span></div>
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<td style="background:#E1EECA;padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>172075</span></div>
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<td width="37" style="width:27.4pt;background:#E1EECA;padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'></span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'><a rel="noreferrer">More</a></span></div>
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<td style="background:#F7F7DE;padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>4093607</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>8/16/2022 10:16:34 AM</span></div>
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<td style="background:#F7F7DE;padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>9639688567</span></div>
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</td>
<td style="background:#F7F7DE;padding:.75pt .75pt .75pt .75pt">
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>Ref crm 4066408 As per team cx not answering the calls kindly check and needful Team: Sudharsan</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>Ref CRM: 4066408 - cx not available. Kindly check &amp; Needful. Pen Team: Sanam</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>Ref CRM: 4066408 - cx not responding the calls. Kindly check &amp; Needful. Pen Team: Irfan Mohd</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>Ref CRM: 4044182 -Halmstad King Upholstered Bed with 2 Drawers - 180x200 cms WWD - Bed - 1 Pc Plywood Damage. Need to Replace
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<div class="MsoNormal" style="background:white"><span style="color:#201F1E">Best Regards,</span></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Home Box &lt;[email-masked]&gt; <br>
<b>Sent:</b> Monday, August 22, 2022 2:10 PM<br>
<b>To:</b> Ramesh Veluchamy &lt;[email-masked]&gt;; Vaishak Piriyarath &lt;[email-masked]&gt;; Mansoorullah Enayathullah &lt;[email-masked]&gt;; Anton Dilshan &lt;[email-masked]&gt;; hbpending
 uae &lt;[email-masked]&gt;; Homebox Delivery &lt;[email-masked]&gt;; Harsha Lasantha &lt;[email-masked]&gt;; Soundar Rajan &lt;[email-masked]&gt;; Abdul Rasheed &lt;[email-masked]&gt;; ImranKhan
 &lt;[email-masked]&gt;; Murali Govindaraj &lt;[email-masked]&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;[email-masked]&gt;; Murtaza Kutiyanawala &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#4658671] - 9639688567 / Damaged Bed</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:9.0pt;font-family:-Apple-System;color:#183247">Notified to:[email-masked] 
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<div class="MsoNormal"><span style="font-size:9.0pt;font-family:-Apple-System;color:#183247">+10 more</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Hi Team,<br>
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<strong><span style="font-family:-Apple-System">Issue: Part Replacement</span></strong><br>
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Order Number: 9639688567<br>
CRM ID: 4102398<br>
<strong><span style="font-family:-Apple-System">NEW CRM: </span></strong>4108495,</span></div>
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<strong><span style="font-family:-Apple-System">Again pending Ref crm: 4097039 Halmstad King Upholstered Bed with 2 Drawers - 180x200 cms - wrong ply issue as 1/2 inch ply but need to issue the correct size 4.5 cm ply . </span></strong><br>
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<strong><span style="font-family:-Apple-System">Please check and do needful.</span></strong><br>
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Thanks &amp; Regards,<br>
Mohiuddin.</span></div>
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<span style="font-size:10.5pt;font-family:-Apple-System">On Sat, 20 Aug at 1:32 PM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Hi Team,<br>
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<strong><span style="font-family:-Apple-System">Issue: Part Replacement</span></strong><br>
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Order Number: 9639688567<br>
New CRM ID: 4102398<br>
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<strong><span style="font-family:-Apple-System">Assistance Required: Ref CRM 4097039, Cx answered the team call and asked them to visit on the next day but he did not get any call. Kindly reschedule part replacement soon and contact Cx on 0503114024</span></strong><br>
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Thanks &amp; Regards,<br>
Mohiuddin.</span></div>
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<span style="font-size:10.5pt;font-family:-Apple-System">On Fri, 19 Aug at 1:00 AM
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Issue: Part Replacement</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Order Number: 9639688567</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">New CRM ID: 4102398</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Assistance Required: Ref CRM 4097039, Cx answered the team call and asked them to visit on the next day but he did not get any call. Kindly reschedule part replacement soon and contact
 Cx on 0503114024</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Thanks &amp; Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">The Support Team.</span></div>
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<span style="font-size:10.5pt;font-family:-Apple-System">On Fri, 29 Jul at 3:47 AM
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Order Date : 04-Mar-2021</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Order ID: 9639688567</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">New CRM ID: 4049800</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Assistance Required: Ref To CRM No:4048594 , Kindly contact customer on 0503114024, Kindly check and do the needful,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Thank You &amp; Regards,</span></div>
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<span style="font-size:10.5pt;font-family:-Apple-System">On Wed, 27 Jul at 10:20 AM
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<span style="font-size:10.5pt;font-family:-Apple-System;color:black">Hi Team,</span><span style="font-size:10.5pt;font-family:-Apple-System"> <br>
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Please take a look at ticket <a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4658671" rel="noreferrer">
#4658671</a> raised by Muhammad (<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>).</span>
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.5pt;font-family:-Apple-System"><br>
Order number : 9639688567<br>
CRM : 4044182 <br>
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Cust complaint that the Halmstad King Upholstered Bed left side plywood is broken. kindly check and do the needful. <br>
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Thanks &amp; Regards<br>
The Support Team <br>
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