Subject: Ticket Assigned - Damaged HH item below 50 AED - 9582685118
From: Home Box <[email-masked]>
To: [email-masked]
Date: Fri, 19 Aug 2022 16:12:51 +0000

Hi Alhamzi Mohammed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Damaged HH item below 50 AED - 9582685118 Ferlyn                    Good evening           07:50 PM, 19th Aug                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           07:50 PM, 19th Aug                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            07:50 PM, 19th Aug                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           07:50 PM, 19th Aug                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            07:50 PM, 19th Aug                     Ferlyn                    I receive my order today           07:51 PM, 19th Aug                     Ferlyn                    Unfortunately 1 box was damage           07:51 PM, 19th Aug                   New                   We are experiencing high volume of incoming messages. Please make sure you've described your query in detail. Please be sure to include your Order Number/Invoice number or details of the item you are inquiring about.            07:52 PM, 19th Aug                   New                   If you have any pictures that you would like to share, please do that.            07:52 PM, 19th Aug                   New                   We will respond to your query in just a few minutes. Please accept our apologies for the delay. Thank you for your patience           07:52 PM, 19th Aug                   Alhamzi                   Good evening Ferlyn, thank you for contacting us. This's Alhamzi We would be happy to help you.           07:53 PM, 19th Aug                   Alhamzi                   We sincerely apologize for any inconvenience caused you.   Could you please share with us the order number and photos or video showing the issue so we can update it with our team to help you regarding this issue.           07:53 PM, 19th Aug                     Ferlyn                    1 of the boxes received today was damage           07:54 PM, 19th Aug                   Alhamzi                   Could you please share with us the order number and photos or video showing the issue so we can update it with our team to help you regarding this issue.           07:57 PM, 19th Aug                     Ferlyn                    order number 9582685118           07:57 PM, 19th Aug                     Ferlyn                    * File attached - ea042c8913b086bfff246f.mp4 *             07:58 PM, 19th Aug                   Alhamzi                   Thanks for sharing the details           08:00 PM, 19th Aug                   Alhamzi                   could you please confirm the damaged item name as shown in the website?           08:00 PM, 19th Aug                   Alhamzi                   Are we still connected           08:09 PM, 19th Aug                     Ferlyn                    Yes           08:09 PM, 19th Aug                     Ferlyn                    What do u mean           08:09 PM, 19th Aug                     Ferlyn                    HOME BOX  Juana Transparent Storage Box - 75 L           08:10 PM, 19th Aug                   Alhamzi                   Please accept my apologies for this situation. We strive to maintain a high standard of products and services and this is clearly not matching up to our benchmark. What we can do in this case is we will escalate to the concerned team to process the refund AED (45), without returning the damaged item (162400851 - - Juana Transparent Storage Box - 75 L). we request you to not create return request for damaged item.           08:11 PM, 19th Aug                   Alhamzi                   Do you have any other inquiries that we can help with?           08:11 PM, 19th Aug                     Ferlyn                    Ok that’s all           08:11 PM, 19th Aug                     Ferlyn                    Thanks           08:11 PM, 19th Aug                   Alhamzi                   Do not hesitate to contact us for more assistance            08:11 PM, 19th Aug                   Alhamzi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:11 PM, 19th Aug                     Ferlyn                    Thanks again           08:11 PM, 19th Aug                   Alhamzi                   You are welcome :)           08:12 PM, 19th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4750567