Subject: Ticket Assigned - 4102994/ Esc photos
From: Home Box <[email-masked]>
To: [email-masked]
Date: Fri, 19 Aug 2022 12:52:54 +0000

Hi Alhamzi Mohammed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  4102994/ Esc photos Malak                             04:22 PM, 19th Aug                     Malak                             04:22 PM, 19th Aug                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           04:22 PM, 19th Aug                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            04:22 PM, 19th Aug                     Malak                             04:22 PM, 19th Aug                     Malak                    * File attached - 5af490d99cd7a423597177.mp4 *             04:22 PM, 19th Aug                     Malak                             04:22 PM, 19th Aug                     Malak                             04:22 PM, 19th Aug                     Malak                             04:22 PM, 19th Aug                   New                   We are experiencing high volume of incoming messages. Please make sure you've described your query in detail. Please be sure to include your Order Number/Invoice number or details of the item you are inquiring about.            04:24 PM, 19th Aug                   New                   If you have any pictures that you would like to share, please do that.            04:24 PM, 19th Aug                   New                   We will respond to your query in just a few minutes. Please accept our apologies for the delay. Thank you for your patience           04:24 PM, 19th Aug                     Malak                    I just call a while ago, regarding for delivery no. 9581650570           04:24 PM, 19th Aug                     Malak                    Our client have some issue with the item that was deliver last 16th of August           04:24 PM, 19th Aug                   Alhamzi                   Hi Malak, thank you for contacting us. This's Alhamzi We would be happy to help you.           04:31 PM, 19th Aug                   Alhamzi                   Please wait while we check the details.            04:31 PM, 19th Aug                   Alhamzi                   Thank you for sharing the details. Please allow me a moment while I check this for you.           04:39 PM, 19th Aug                   Alhamzi                   could you please provide us with photos of the damaged item from far distance so our team can detect the location of the damaged           04:44 PM, 19th Aug                     Malak                             04:45 PM, 19th Aug                     Malak                             04:45 PM, 19th Aug                     Malak                    Our client sent me this 2 photos only from far           04:45 PM, 19th Aug                   Alhamzi                   We sincerely apologize for any inconvenience caused you.  We would like to let you know that we have escalated this issue to the concern team and will contact you within 3-5 business days to help you with this issue.  Complain number: 4102994           04:48 PM, 19th Aug                   Alhamzi                   Do you have any other inquiries that we can help with?           04:48 PM, 19th Aug                     Malak                    No thats all, thank you so much           04:49 PM, 19th Aug                   Alhamzi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:52 PM, 19th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4749894