Subject: New Reply Received - Complaint for Cheap Quality Product(3+2 Seater Sofa Set)
From: Home Box <[email-masked]>
To: [email-masked]
Date: Wed, 17 Aug 2022 14:42:33 +0000

Hi Alhamzi Mohammed,  The customer has responded to the ticket.  Complaint for Cheap Quality Product(3+2 Seater Sofa Set)  Ticket comment <div dir="auto">Dear Homebox Team,</div>
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<div dir="auto">What’s the update on this?. </div>
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<div dir="auto">Your guys came for verification and they admitted that the seats are damaged. They even made a video while putting pressure on them. The foam is destroyed from inside. So kindly update me when can I come to claim my refund. And get these sofa’s picked out from my house. </div>
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<div dir="auto">Looking forward to hear from you.</div>
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<div dir="auto">Thanks &amp; Regards</div>
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<div dir="auto">Shantam Sharma </div>
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<div dir="auto">M: +971 565333070</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wed, 10 Aug 2022 at 4:29 PM Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Shaantam, </div>
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<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div>We sincerely apologize for any inconvenience caused to you.</div>
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<div>Kindly note that we have escalated this issue to the concern team and will contact you within 3-5 business days to help you with this issue.</div>
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<div dir="ltr">Complaint number: 4080283</div>
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<div>We thank you for your understanding and cooperation. Feel free to get in touch with us for further assistance.</div>
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<div>Your Friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4713442