Subject: Re: How to Raise Mattress Complain under CCC if Invoice does not open on CRM.
From: Syed Ataullah <[email-masked]>
To: "Waseem Ahemad, Khan" <[email-masked]>, Jok Koul <[email-masked]>, Gaurav Payal <[email-masked]>, Aws Adra <[email-masked]>, Alhamzi Mohammed <[email-masked]>, "Mosab Mohammed, Abdalla. Nasreldin" <[email-masked]>, Mohiuddin Lsm <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, amir aziz <[email-masked]>, Malek <[email-masked]>
Date: Wed, 17 Aug 2022 06:29:46 -0700 (MST)

Hi Guys, 

as we already discussed the process of raising a manual CRM for mattress issue, which does not open in CRM. 

just for simplify and for your reference, sharing the trail mail about the steps of raising manual CRM. 

Please make sure this is for UAE 

Thanks&Regards 

Syed Ataullah 
LiveSalesman & CherryE-commerceServices Pvt Ltd 
Cell: +91 7037667652 

From: "anslem misquitta" <[email-masked]> 
To: "syed ataullah" <[email-masked]>, "Izzeldeen Shabaneh" <[email-masked]>, "Layla Abdelqader" <[email-masked]>, "crys_hb" <[email-masked]>, "Nada Hattar" <[email-masked]> 
Cc: "murtaza kutiyanawala" <[email-masked]>, "ahmed zoher" <[email-masked]>, "HomeBox Customercare UAE" <[email-masked]>, "Sabry Yousef" <[email-masked]>, "Sameer Sadiq" <[email-masked]>, "Maryam Yahya" <[email-masked]>, "Deeksha Dadu" <[email-masked]>, "Raneem Alqutub" <[email-masked]> 
Sent: Wednesday, August 17, 2022 6:30:15 PM 
Subject: RE: How to Raise Mattress Complain under CCC if Invoice does not open on CRM. 

Hi Team, 

Just FYI 

This is to inform you the below email shared is “ ONLY FOR MATTRESS ” which does not open in CRM. 

	

Anslem Misquitta 

Retail Operations - Customer Care 

T : 800 HOMEBOX (4663269) 

F : +971 4 5172380 

E : [ mailto:[email-masked] | [email-masked] ] 

Landmark Tower, Dubai Marina 

P.O.Box 282028, UAE. 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0 | www.homeboxstores.com ] 

From: Anslem Misquitta <[email-masked]> 
Sent: Wednesday, August 17, 2022 4:30 PM 
To: [email-masked]; Izzeldeen Shabaneh <[email-masked]>; Layla Abdelqader <[email-masked]>; crys_hb <[email-masked]>; Nada Hattar <[email-masked]> 
Cc: Murtaza Kutiyanawala <[email-masked]>; Ahmed Zoher <[email-masked]>; HomeBox Customercare UAE <[email-masked]>; Sabry Yousef <[email-masked]>; Sameer Sadiq <[email-masked]>; Maryam Yahya <[email-masked]>; Deeksha <[email-masked]>; Raneem Alqutub <[email-masked]> 
Subject: How to Raise Mattress Complain under CCC if Invoice does not open on CRM. 

Hi All, 

This email simplifies the process to raise any complain about “Mattress” which does not open in CRM. 

Please follow the steps below and create the CRM in the wright queue with correct information to avoid the complaint getting unnoticed. 

To create a complain for “Mattress” which does not open in CRM, we will require pictures of the damaged mattress which you will send to Murtaza and HB Customer Service via email and update it on FD ticket. 

    1. As you see below invoice cannot be opened in CRM 

    1. Click on the box so it allows you to enter details manually 

    1. Fill all the required details manually 

    1. Fill all the required option for “mattress complain” to the right bucket and save it. 

Feel free to approach if any help/clarification required. 

	

Anslem Misquitta 

Retail Operations - Customer Care 

T : 800 HOMEBOX (4663269) 

F : +971 4 5172380 

E : [ mailto:[email-masked] | [email-masked] ] 

Landmark Tower, Dubai Marina 

P.O.Box 282028, UAE. 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0 | www.homeboxstores.com ] 

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