Subject: New Reply Received - Re: Order No 29001004838820211009 Damaged Item
From: Home Box <[email-masked]>
To: [email-masked]
Date: Wed, 17 Aug 2022 09:26:06 +0000

Hi Alhamzi Mohammed,  The customer has responded to the ticket.  Re: Order No 29001004838820211009 Damaged Item  Ticket comment <div dir="auto">Dear Team <div dir="auto"><br></div>
<div dir="auto">Greetings. </div>
<div dir="auto"><br></div>
<div dir="auto"><br></div>
<div dir="auto">The recliner was delivered back to me today after repair works but the recliner lever was not working properly. Since the recliner was not functioning your team has taken the recliner back .your team has taken the vedio's for same. </div>
<div dir="auto"><br></div>
<div dir="auto">I would strongly suggest that you could replace the same with the new one. </div>
<div dir="auto"><br></div>
<div dir="auto">Thanks and regards</div>
<div dir="auto">Sonu George </div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tue, 16 Aug 2022, 08:27 sonu george, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div dir="auto">Ok, thank you. </div>
<br><div class="gmail_quote">
<div dir="ltr" class="gmail_attr">On Mon, 15 Aug 2022, 22:13 Home Box, &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Sonu, </div>
<div dir="ltr">
<br>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
<div> </div>
<div>We sincerely apologize for any inconvenience caused to you.</div>
<div><br></div>
<div dir="ltr">We would like to let you know that our team will investigate on the issue and fix it properly. Once the item is ready our team will deliver the item back. We request you to allow us some time. </div>
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<div>We thank you for your understanding and cooperation. Feel free to get in touch with us for further assistance.</div>
<div><br></div>
<div>Your Friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4693643