Subject: Note Added - [#4733772] missing HH 9582138684
From: Home Box <[email-masked]>
To: [email-masked]
Date: Tue, 16 Aug 2022 14:39:05 +0000

Hi ,    Jasim.bebal added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4733772    Subject:  missing HH 9582138684   Requester: Saneesh    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Dear Team </span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">For the subjected ticket order issue, the mention missing item is very much picked pack &amp; dispatched in a separate container itself .</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Kindly check with the courier partner for pending missing item delivery .</span></div>
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<span lang="EN-US" style='font-size:10.0pt;line-height:105%;font-family:"Futura Std Medium";color:black;mso-fareast-language:EN-GB'>Jasim Bebal
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 Associate E-commerce</span><span lang="EN-GB" style='font-size:10.0pt;line-height:105%;font-family:"Futura Std Medium";color:#5F5F5F;mso-fareast-language:EN-GB'></span>
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</span><span style='font-size:9.0pt;line-height:105%;font-family:"Futura Std Book";color:#7F7F7F;mso-fareast-language:EN-GB'>T   :  +971 4 517 5824</span><span style="font-size:9.0pt;line-height:105%;color:#7F7F7F;mso-fareast-language:EN-GB"></span>
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<span style='font-size:9.0pt;line-height:105%;font-family:"Futura Std Book";color:#7F7F7F;mso-fareast-language:EN-GB'>  DWC Landmark Group Shed 3
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Click to follow link." rel="noreferrer"><span style='font-size:9.0pt;line-height:105%;font-family:"Futura Std Book";color:#7F7F7F;mso-fareast-language:EN-GB'>www.homeboxstores.com</span></a><span lang="EN-GB" style="font-size:12.0pt;line-height:105%;mso-fareast-language:EN-GB"></span>
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<div>From:<span lang="EN-US"> Home Box &lt;[email-masked]&gt;
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<b>Sent:</b> Tuesday, 16 August 2022 3:28 PM<br>
<b>To:</b> Jasim Vali Mohammed Bebal &lt;[email-masked]&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#4733772] - missing HH 9582138684</span>
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<span style="font-size:10.5pt;font-family:-apple-system;color:black">Hi Team,</span><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"> </span>
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Problem Statement: Missing item 162636864<br>
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Order ID: 9582138684<br>
Tracking ID: FP081422002244<br>
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Cust stated that she didn't receive the item 162636864 - - Granta Shower Curtain Pole - 104-190 cms .Kindly confirm if its dispatched from your end . <br>
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Regards,<br>
Alhamzi</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Tue, 16 Aug at 1:36 PM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span style="font-size:10.5pt;font-family:-apple-system;color:black">Hi Team,</span><span style="font-size:10.5pt;font-family:-apple-system"> <br>
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Please take a look at ticket <a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4733772" rel="noreferrer">
#4733772</a> raised by Saneesh (<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>).</span>
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Problem Statement: Missing item 162636864<br>
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Order ID: 9582138684<br>
Tracking ID: FP081422002244<br>
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Cust stated that she didn't receive the item 162636864 - - Granta Shower Curtain Pole - 104-190 cms .Kindly confirm if its dispatched from your end . <br>
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Regards,<br>
Jok Kuol.</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Tue, 16 Aug at 3:08 AM
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.5pt;font-family:-apple-system">Hi Saneesh,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">We sincerely apologize for any inconvenience caused, <br>
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We have forwarded your missing item complaint from order 9582138684 to the concerned team and will be in touch with you asap to assist you in resolving this concern.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">We request you to please allow us some time so we can work on this and do the needful.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">We appreciate your patience.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Your Friends,</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>4733772:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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