Subject: Ticket Assigned - 4095419/ Esc. photos
From: Home Box <[email-masked]>
To: [email-masked]
Date: Tue, 16 Aug 2022 13:21:04 +0000

Hi Alhamzi Mohammed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  4095419/ Esc. photos Shobha                    Hi. I ordered the undermentioned cabinet. The guy who assembled it has fixed the door upside down as a result the door handles are very low. Sending you a picture.           05:11 PM, 16th Aug                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           05:12 PM, 16th Aug                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           05:12 PM, 16th Aug                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            05:12 PM, 16th Aug                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            05:12 PM, 16th Aug                     Shobha                    Homebox order number 9580170763 for Colfax 2-Door High Accent Cabinet, delivered on 4 Aug.           05:12 PM, 16th Aug                     Shobha                             05:13 PM, 16th Aug                   New                   We are experiencing high volume of incoming messages. Please make sure you've described your query in detail. Please be sure to include your Order Number/Invoice number or details of the item you are inquiring about.            05:14 PM, 16th Aug                   New                   If you have any pictures that you would like to share, please do that.            05:14 PM, 16th Aug                   New                   We will respond to your query in just a few minutes. Please accept our apologies for the delay. Thank you for your patience           05:14 PM, 16th Aug                     Shobha                    You can see from the picture the problem I have mentioned.           05:14 PM, 16th Aug                   Alhamzi                   Hi Shobha, thank you for contacting us. This's Alhamzi We would be happy to help you.           05:17 PM, 16th Aug                   Alhamzi                   Please wait while we check the details.            05:17 PM, 16th Aug                     Shobha                    OK. Thanks.           05:17 PM, 16th Aug                   Alhamzi                   We sincerely apologize for any inconvenience caused you.  We would like to let you know that we have escalated this issue to the concern team and will contact you within 3-5 business days to help you with this issue.  Complain number: 4095419           05:19 PM, 16th Aug                   Alhamzi                   Do you have any other inquiries that we can help with?           05:19 PM, 16th Aug                     Shobha                    No that's all.           05:20 PM, 16th Aug                   Alhamzi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:20 PM, 16th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4737935