Subject: New Reply Received - 29020102158520211117 / Broken chair
From: Home Box <[email-masked]>
To: [email-masked]
Date: Tue, 16 Aug 2022 12:54:37 +0000

Hi Alhamzi Mohammed,  The customer has responded to the ticket.  29020102158520211117 / Broken chair   Ticket comment <div dir="ltr">Hello team,<br><br>We previously agreed on a refund not a credit note.<br>Why would I wanna waste my money on your products given the shit quality me and all reviewers have gotten?<br>I cannot trust you with  coming and taking the products before initiating the refund given your history of ignoring me.<br>You can provide the money in cash on the day of pickup .<br><br>Thank you<br><br>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tue, Aug 16, 2022 at 3:21 PM Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Rita, </div>
<div dir="ltr">
<br>Thank you for reaching out to us and giving us the opportunity to serve you. We hope you had a joyful journey.  </div>
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<div dir="ltr">We apologies as we are unable to process the credit note without pulling out the item as it is generated by the system once the item is back at the warehouse. We would like you to confirm the pull out for credit note so you can shop for other item from any HomeBox store or you can choose an alternative item.<br><br>Waiting forward to hearing from you. </div>
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<div>We thank you for your understanding and cooperation. Feel free to get in touch with us for further assistance.</div>
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<div>Your Friends,</div>
<div dir="ltr">The Support Team\'963</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4438681