Subject: Note Added - [#4690533] refund complaint
From: Home Box <[email-masked]>
To: [email-masked]
Date: Tue, 16 Aug 2022 06:18:44 +0000

Hi ,    Reshmaa KJ added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4690533    Subject:  refund complaint   Requester: فاتن ال لحارث    Note Content:   <div class="WordSection1">
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<a id="OWAAMD626D0D1B1693146A5215DD91BB4B8B6" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Malik Ismail</span></a>,</span></div>
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<span style="font-size:11.0pt;mso-fareast-language:EN-US">Please process the manual refund of SAR 283.37 for
</span><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">6150056418.</span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Regards,</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Reshmaa.</span><span style="font-size:11.0pt"></span>
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<div>From:
<span lang="EN-US" style="font-size:12.0pt;color:black">Malik Ismail &lt;[email-masked]&gt;<br>
<b>Date: </b>Tuesday, 16 August 2022 at 11:14 AM<br>
<b>To: </b>Amani Aldossary &lt;[email-masked]&gt;, Sankar.Thulasimani &lt;[email-masked]&gt;, Reshmaa KJ &lt;[email-masked]&gt;<br>
<b>Cc: </b>Yahia Taha &lt;[email-masked]&gt;, Hamza Nouri Ahmad Abu Azzam &lt;[email-masked]&gt;, Home Box &lt;[email-masked]&gt;, faizal maradeya &lt;[email-masked]&gt;<br>
<b>Subject: </b>RE: [#4690533] - refund complaint</span>
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<span style="font-size:11.0pt">++ <a id="OWAAMFC40B127974D430AAA3E9C27E970891C" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Reshmaa KJ</span></a>
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<b><span lang="EN-US" style="font-size:11.0pt">From:</span></b><span lang="EN-US" style="font-size:11.0pt"> Amani Aldossary &lt;[email-masked]&gt;
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<b>Sent:</b> Tuesday, August 16, 2022 9:38 AM<br>
<b>To:</b> Malik Ismail &lt;[email-masked]&gt;; Sankar Thulasimani &lt;[email-masked]&gt;<br>
<b>Cc:</b> Yahia Taha &lt;[email-masked]&gt;; Hamza Nouri Ahmad Abu Azzam &lt;[email-masked]&gt;; Home Box &lt;[email-masked]&gt;; Faizal Maradeya &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4690533] - refund complaint</span>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Hi <a id="OWAAMF8E1D0E373E8405683A3F838AC6DB773" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Malik Ismail</span></a>,</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">The refund is rejected 3 times, kindly we need your approval to process manual refund.</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt"><img width="1173" height="187" style="width:12.2187in;height:1.9479in" id="Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM3MTYwNzMxMCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.PJdHKowB2OVjwmhRNjvc70n_7AD3LIa7CVze7KFW8Jw" data-id="2043371607310"></span></div>
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<b><span lang="EN-US" style='font-size:11.0pt;font-family:"Times New Roman",serif;color:#1F3864'>Best Regards</span></b><span lang="EN-US" style="font-size:11.0pt"></span>
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<b><span lang="EN-US" style='font-size:12.0pt;font-family:"Times New Roman",serif;color:#1F3864'>Amani.Aldossri</span></b><span lang="EN-US" style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#777777'><br>
Customer Care Center - Home box - KSA</span><span lang="EN-US" style="font-size:11.0pt"></span>
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<span lang="EN-US" style='font-size:7.0pt;font-family:"Arial",sans-serif;color:#777777'>Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia</span><span lang="EN-US" style="font-size:11.0pt"></span>
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<span lang="EN-US" style="font-size:11.0pt"><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&amp;data=04%7C01%7CThikra.Alhazazi%40landmarkgroup.com%7C64f80072b15a49503fb808d977640de6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637672093873405066%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=lYj4OiGZ%2FbjoCpkP287Zd8BN1nfLswwNB2xd4xdgnpA%3D&amp;reserved=0" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>www.homeboxstores.com</span></a></span><span lang="EN-US" style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'> |
</span><span lang="EN-US" style="font-size:11.0pt"><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&amp;data=04%7C01%7CThikra.Alhazazi%40landmarkgroup.com%7C64f80072b15a49503fb808d977640de6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637672093873415059%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=UYODmWHJyUN2H2%2Bu9Gl3BSrstfBKEKH%2BHpiKkCqbpYk%3D&amp;reserved=0" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>www.landmarkgroup.com</span></a></span>
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<b><span lang="EN-US" style="font-size:11.0pt">From:</span></b><span lang="EN-US" style="font-size:11.0pt"> Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, August 15, 2022 9:24 PM<br>
<b>To:</b> Amani Aldossary &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Yahia Taha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Hamza Nouri Ahmad Abu Azzam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4690533] - refund complaint</span>
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<b><i><span lang="EN-US" style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system;color:#183247">Hi Team </span><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system"><br>
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Statement: <strong><span style="font-family:-apple-system">Refund not successful (REJECTED)</span></strong><span style="color:#183247"><br>
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With reference to customer order no # 6150056418,<br>
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Issue Description: The item has been cancelled by the WH but <strong><span style="font-family:-apple-system">in Hypris it shows REJECTED.
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<span style="color:#183247"><img width="913" height="223" style="width:9.5104in;height:2.3229in" id="_x0000_i1025" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM3MTQ2MjEyMiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Kitefo1CD23IQxlzn0hb0vMR60gI7h8LQ78mTcKW3fQ"></span><br>
<span style="color:#183247">Kindly check and do the needful<br>
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Regards,,<br>
Cs Team. </span> </span><span lang="EN-US" style="font-size:11.0pt"></span>
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<span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">On Sun, 14 Aug at 6:44 PM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system;color:#183247">Hi Team <br>
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Kind Reminder,<br>
<br>
With reference to customer order no # 6150056418,<br>
CRM ID : 4057948,<br>
<br>
Assistance Required: Need refund for 1 items<br>
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Issue Description: CX informed us she returned the item (164479431 - - iBella Single Foam Bonnell Spring Mattress - 90x23x200 cms), with team because size not good, we have received an updated form team that, the item has removed from order as per hybris the
 item still not canceled and refund is not processed,<br>
<br>
PFA,  <br>
<br>
Kindly check and do the needful<br>
<br>
Regards,,<br>
Cs Team.</span><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system"> </span><span lang="EN-US" style="font-size:11.0pt"></span>
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<span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">On Sat, 13 Aug at 4:36 AM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Hi Team <br>
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Kind Reminder,<br>
<br>
With reference to customer order no # 6150056418,<br>
CRM ID : 4057948,<br>
<br>
Assistance Required: Need refund for 1 items<br>
<br>
Issue Description: CX informed us she returned the item (164479431 - - iBella Single Foam Bonnell Spring Mattress - 90x23x200 cms), with team because size not good, we have received an updated form team that, the item has removed from order as per hybris the
 item still not canceled and refund is not processed,<br>
<br>
PFA,  <br>
<br>
Kindly check and do the needful<br>
<br>
Regards,,<br>
Cs Team.</span><span lang="EN-US" style="font-size:11.0pt"></span>
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<span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">On Wed, 10 Aug at 2:27 AM
<span class="separator">, Landmark Group &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Hi Team <br>
<br>
Kind Reminder,<br>
<br>
With reference to customer order no # 6150056418,<br>
CRM ID : 4057948,<br>
<br>
Assistance Required: Need refund for 1 items<br>
<br>
Issue Description: CX informed us she returned the item (164479431 - - iBella Single Foam Bonnell Spring Mattress - 90x23x200 cms), with team because size not good, we have received an updated form team that, the item has removed from order as per hybris the
 item still not canceled and refund is not processed,<br>
<br>
PFA,  <br>
<br>
Kindly check and do the needful<br>
<br>
Regards,,<br>
Cs Team.</span><span lang="EN-US" style="font-size:11.0pt"></span>
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<span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">On Fri, 5 Aug at 3:36 AM
<span class="separator">, Landmark Group &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Hi Team <br>
<br>
With reference to customer order no # 6150056418,<br>
CRM ID : 4057948,<br>
<br>
Assistance Required: Need refund for 1 items</span><span lang="EN-US" style="font-size:11.0pt"></span>
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Issue Description: CX informed us she returned the item (164479431 - - iBella Single Foam Bonnell Spring Mattress - 90x23x200 cms), with team because size not good, we have received an updated form team that, the item has removed from order as per hybris the
 item still not canceled and refund is not processed,<br>
<br>
PFA,  <br>
<br>
Kindly check and do the needful<br>
<br>
Regards,,<br>
Cs Team.</span><span lang="EN-US" style="font-size:11.0pt"></span>
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