Subject: New Reply Received - Need escalation - item specification
From: Home Box <[email-masked]>
To: [email-masked]
Date: Tue, 16 Aug 2022 05:07:59 +0000

Hi Alhamzi Mohammed,  The customer has responded to the ticket.  Need escalation - item specification  Ticket comment <div dir="ltr">
<div class="gmail_default" style="font-family:tahoma,sans-serif;font-size:small">Good morning, </div>
<div class="gmail_default" style="font-family:tahoma,sans-serif;font-size:small"><br></div>
<div class="gmail_default" style="font-family:tahoma,sans-serif;font-size:small">I am interested in this mattereace, but <b>need to know how heavy it is?</b>
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<div class="gmail_default" style="font-family:tahoma,sans-serif;font-size:small">
<a href="https://www.homeboxstores.com/ae/en/Bedroom/Mattresses/King/HOME-BOX-iPocket-King-Size-Pocket-Spring-Mattress---180x200x26-cms/p/159169189" rel="noreferrer">https://www.homeboxstores.com/ae/en/Bedroom/Mattresses/King/HOME-BOX-iPocket-King-Size-Pocket-Spring-Mattress---180x200x26-cms/p/159169189</a>  <b><br></b>
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<div class="gmail_default" style="font-family:tahoma,sans-serif;font-size:small">Can you see if you may find that info in your files? </div>
<div class="gmail_default" style="font-family:tahoma,sans-serif;font-size:small">It is not available online. </div>
<div class="gmail_default" style="font-family:tahoma,sans-serif;font-size:small">Thank you! </div>
<div class="gmail_default" style="font-family:tahoma,sans-serif;font-size:small"><br></div>
<div><div dir="ltr" class="gmail_signature"><div dir="ltr"><div><div dir="ltr">
<div><b>Martyna Sikorska </b></div>
<div>Mob. +971 56 499 35 17 </div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Mon, 15 Aug 2022 at 21:35, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr">
<div dir="ltr">Hi Martyna,</div>
<div><br></div>
<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div>We sincerely apologize for any inconvenience caused, <br><br>We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.</div>
<div><br></div>
<div>We request you to please allow us some time so we can work on this and do the needful.</div>
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<div>We appreciate your patience.</div>
<div><br></div>
<div>Your Friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4734640