Subject: Note Added - [#4690533] refund complaint
From: Home Box <[email-masked]>
To: [email-masked]
Date: Mon, 15 Aug 2022 13:06:54 +0000

Hi ,    Suman Khatri added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4690533    Subject:  refund complaint   Requester: فاتن ال لحارث    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dear Team, </div>
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<div class="MsoNormal">Below  order one item already cancel in system .</div>
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<div class="MsoNormal"><img width="1084" height="207" style="width:11.2916in;height:2.1562in" id="Picture_x0020_7" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM3MTMyNjQzMCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.6jbZ49mTWVROQ3wubOpBdXnWPdLed35H-a4pEwZddGM" data-id="2043371326430"></div>
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<div class="MsoNormal"><img width="1088" height="129" style="width:11.3333in;height:1.3437in" id="Picture_x0020_6" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM3MTMyNjQzMSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.lcFeBngqt_ggqwXvDLaxrBIm_J9RcW-yfVHkhGi1ilw" data-id="2043371326431"></div>
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<div class="MsoNormal"><b>Thanks &amp; Regards,</b></div>
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<div class="MsoNormal">Suman Khatri</div>
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<div class="MsoNormal">Ext:7410 Mob.+966542347637</div>
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<div class="MsoNormal">Email: <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>
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<span style="color:#1F497D"><img width="164" height="53" style="width:1.7083in;height:.552in" id="Picture_x0020_4" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM3MTMyNjQzMiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.12YaQRawApgI8SNtxdFd6t-vPXa1Rv_MxCz0FHhZtYI" data-id="2043371326432" alt="lg"></span><span style="color:blue"><img width="67" height="60" style="width:.6979in;height:.625in" id="Picture_x0020_5" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM3MTMyNjQzMywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.sljo9P5dFT4TsBP2jQbwmRuMqsr5dF4LZQMh_PDRfLE" data-id="2043371326433" alt="hb"></span>
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<div>From: HBfeederwarehouse Abha &lt;[email-masked]&gt;
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<b>Sent:</b> Monday, August 15, 2022 8:33 AM<br>
<b>To:</b> Suman Khatri &lt;[email-masked]&gt;<br>
<b>Subject:</b> FW: [#4690533] - refund complaint</div>
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<span style="color:black"><img width="140" height="53" style="width:1.4583in;height:.552in" id="_x0000_i1027" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM3MTMyNjQzNCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.ozatnRA4goyl7q07-otyHPAKuzHlCtwPsZrDvH0MUZs" data-id="2043371326434"></span><span lang="EN-GB" style='font-family:"Times New Roman",serif;mso-fareast-language:EN-GB'></span>
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<div class="MsoNormal"><span lang="EN-GB" style='font-family:"Times New Roman",serif;mso-fareast-language:EN-GB'>Regard’s</span></div>
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<div class="MsoNormal"><b><span lang="EN-GB" style='font-family:"Times New Roman",serif;mso-fareast-language:EN-GB'>Md Ashraf Ansari
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<div class="MsoNormal"><span lang="EN-GB" style="mso-fareast-language:EN-GB">HDO - ABHA</span></div>
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<div class="MsoNormal"><span lang="EN-GB" style="mso-fareast-language:EN-GB">EXT: 7344</span></div>
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<div class="MsoNormal"><span lang="EN-GB" style="mso-fareast-language:EN-GB">Mobile +966540326594</span></div>
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<div class="MsoNormal"><span lang="EN-GB" style="mso-fareast-language:EN-GB">Email:
<span style="color:#0070C0"><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span></span></div>
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<a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&amp;data=02%7C01%7CHBriyadh.Warehouse%40landmarkgroup.com%7C96baacc9f6bf4fc91ce008d85a646866%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637358734581969844&amp;sdata=5gWj1PK4q2JIZOD1DYlrpYAt1Tqe2kqD%2FWbFf8vmgnM%3D&amp;reserved=0" rel="noreferrer"><span style="color:#002060;text-decoration:none"><img width="164" height="53" style="width:1.7083in;height:.552in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM3MTMyNjQzMiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.12YaQRawApgI8SNtxdFd6t-vPXa1Rv_MxCz0FHhZtYI" data-id="2043371326432" alt="lg"></span></a><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2Fsa%2Fen&amp;data=02%7C01%7CHBriyadh.Warehouse%40landmarkgroup.com%7C96baacc9f6bf4fc91ce008d85a646866%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637358734581969844&amp;sdata=DRslDKFzzCnYDcYdhAvflDk6RPK0yZCEQfh0I6ZzS5o%3D&amp;reserved=0" rel="noreferrer"><span style="color:#002060;text-decoration:none"><img width="67" height="60" style="width:.6979in;height:.625in" id="Picture_x0020_3" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM3MTMyNjQzMywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.sljo9P5dFT4TsBP2jQbwmRuMqsr5dF4LZQMh_PDRfLE" data-id="2043371326433" alt="hb"></span></a><span style="color:#002060"></span>
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<b>From:</b> Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, August 14, 2022 5:44 PM<br>
<b>To:</b> Amani Aldossary &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; HBfeederwarehouse Abha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Feederwarehouse
 Abha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Yahia Taha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Hamza Nouri Ahmad Abu Azzam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Jamshid Kurikkal &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Suresh Kuridath &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mohammed Basheeruddin &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; HB.CCCKSA &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4690533] - refund complaint</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Hi Team <br>
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Kind Reminder,<br>
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With reference to customer order no # 6150056418,<br>
CRM ID : 4057948,<br>
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Assistance Required: Need refund for 1 items<br>
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Issue Description: CX informed us she returned the item (164479431 - - iBella Single Foam Bonnell Spring Mattress - 90x23x200 cms), with team because size not good, we have received an updated form team that, the item has removed from order as per hybris the
 item still not canceled and refund is not processed,<br>
<br>
PFA,  <br>
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Kindly check and do the needful<br>
<br>
Regards,,<br>
Cs Team.</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'> </span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Sat, 13 Aug at 4:36 AM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Team <br>
<br>
Kind Reminder,<br>
<br>
With reference to customer order no # 6150056418,<br>
CRM ID : 4057948,<br>
<br>
Assistance Required: Need refund for 1 items<br>
<br>
Issue Description: CX informed us she returned the item (164479431 - - iBella Single Foam Bonnell Spring Mattress - 90x23x200 cms), with team because size not good, we have received an updated form team that, the item has removed from order as per hybris the
 item still not canceled and refund is not processed,<br>
<br>
PFA,  <br>
<br>
Kindly check and do the needful<br>
<br>
Regards,,<br>
Cs Team.</span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Wed, 10 Aug at 2:27 AM
<span class="separator">, Landmark Group &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Team <br>
<br>
Kind Reminder,<br>
<br>
With reference to customer order no # 6150056418,<br>
CRM ID : 4057948,<br>
<br>
Assistance Required: Need refund for 1 items<br>
<br>
Issue Description: CX informed us she returned the item (164479431 - - iBella Single Foam Bonnell Spring Mattress - 90x23x200 cms), with team because size not good, we have received an updated form team that, the item has removed from order as per hybris the
 item still not canceled and refund is not processed,<br>
<br>
PFA,  <br>
<br>
Kindly check and do the needful<br>
<br>
Regards,,<br>
Cs Team.</span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Fri, 5 Aug at 3:36 AM
<span class="separator">, Landmark Group &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Team <br>
<br>
With reference to customer order no # 6150056418,<br>
CRM ID : 4057948,<br>
<br>
Assistance Required: Need refund for 1 items</span></div>
<div></div>
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</div>
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Issue Description: CX informed us she returned the item (164479431 - - iBella Single Foam Bonnell Spring Mattress - 90x23x200 cms), with team because size not good, we have received an updated form team that, the item has removed from order as per hybris the
 item still not canceled and refund is not processed,<br>
<br>
PFA,  <br>
<br>
Kindly check and do the needful<br>
<br>
Regards,,<br>
Cs Team.</span></div>
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</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">4690533:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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