Subject: Note Added - [#4727171] Mattress damaged / 6368899972 / item : 162641117
From: Home Box <[email-masked]>
To: [email-masked]
Date: Mon, 15 Aug 2022 08:41:47 +0000

Hi ,    Hcdammam Delivery added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4727171    Subject:  Mattress damaged / 6368899972 / item : 162641117   Requester: Nasoma    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dear CS team</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">Customer location is Jubail, will be arranging team on or before 22-08-22.</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">
<b><span style="font-size:9.0pt;color:#1F3864">Thanks &amp; Regards</span></b><span style="font-size:9.0pt;color:#1F3864">,                       
</span>
</div>
<div></div>
<div></div>
<div class="MsoNormal"><b><span style="font-size:9.0pt;color:#1F3864">Jafar Thazhathethil
</span></b></div>
<div></div>
<div></div>
<div class="MsoNormal"><b><span style="font-size:9.0pt;color:#1F3864">Home Division – Dammam Warehouse</span></b></div>
<div></div>
<div></div>
<div class="MsoNormal">
<span style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#1F3864'>Ext-5382</span><b><span style="font-size:9.0pt;color:#1F3864"></span></b>
</div>
<div></div>
<div></div>
<div class="MsoNormal"><b><span style="font-size:9.0pt;color:#1F3864">Mobile: +966564387659</span></b></div>
<div></div>
<div></div>
<div class="MsoNormal"><span lang="EN-PH" style="font-size:9.0pt;color:#1F3864">Email:
<a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0563C1">[email-masked]</span></a><u></u></span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="font-size:9.0pt;color:#1F3864">Landmark Arabia Co I PO Box 4979 I Dammam 31952 I Saudi Arabia</span></div>
<div></div>
<div></div>
<div class="MsoNormal">
<img width="234" height="129" style="width:2.4375in;height:1.3437in" id="Picture_x0020_3" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM3MTIzMTQ2MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.PJ4w-wIIS1WkeclyioMDDBQarzMd37Bf4Th-Lf61DKI" data-id="2043371231461"><a href="http://www.homecentre.com/" rel="noreferrer"><span style="font-size:12.0pt;font-family:-webkit-standard;color:black;text-decoration:none"><img width="198" height="141" style="width:2.0625in;height:1.4687in" id="Picture_x0020_11" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM3MTIzMTQ2NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9._yomgcj6gEZ0xf3rE706vTM6I5No0H-WycXQPWCZQao" data-id="2043371231465" alt="logo"></span></a>
</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<div class="MsoNormal"><b></b></div>
</div>
</div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Nikhilesh Hardas &lt;[email-masked]&gt;
<br>
<b>Sent:</b> Monday, August 15, 2022 10:38 AM<br>
<b>To:</b> Hcdammam Delivery &lt;[email-masked]&gt;<br>
<b>Cc:</b> Asif Mohdyusuf &lt;[email-masked]&gt;<br>
<b>Subject:</b> FW: [#4727171] - Mattress damaged / 6368899972 / item : 162641117</div>
<div></div>
<div></div>

<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">Hi Jafer </div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">Pls send the inspection team.</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">Regards</div>
<div></div>
<div></div>
<div class="MsoNormal">Nikhilesh</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<div class="MsoNormal">
<b>From:</b> Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Sunday, August 14, 2022 9:02 PM<br>
<b>To:</b> Chamila JananathDasanayaka &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Hbdammam Whdelivery &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Nikhilesh
 Hardas &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Asif Mohdyusuf &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; HB.CCCKSA &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Yahia Taha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4727171] - Mattress damaged / 6368899972 / item : 162641117</div>
<div></div>
<div></div>
</div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
</span></i></b><span style="color:indianred"></span>
</div>
<div></div>
<div></div>
<div>
<div>
<div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span></div>
<div> </div>
<div></div>
</div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi team, <br>
<br>
<strong><span style='font-family:"Segoe UI",sans-serif'>Inspection approved by CCC Manager. And Cx. requested to be contacted to this number 0564192822</span></strong>
</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal" style="margin-bottom:12.0pt"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Problem Statement:  WWD DAMAGED ITEM (Mattress )</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Order Date : 21-Nov-2021</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Order ID: 6368899972 </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>CRM ID: 4088075</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Item ID: 162641117<br>
<br>
Please check and do the needful. <br>
<br>
Thanks<br>
Alhamzi</span></div>
<div></div>
<div></div>
</div>
<div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div class="MsoNormal">
<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Sun, 14 Aug at 12:22 PM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
</span></span><span class="separator"></span>
</div>
<div></div>
<div></div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Inspection approved.
</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'> </span></div>
<div></div>
<div></div>
</div>
<div>
<div>
<div class="MsoNormal">
<b><span style='font-size:12.0pt;font-family:"Segoe UI",sans-serif;color:black'>Best Regards</span></b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<b><span style='font-size:12.0pt;font-family:"Segoe UI",sans-serif;color:black'>Yahia Taha</span></b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<span style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#777777'>Customer Care Team Leader - Home box</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
</span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<b><span style='font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:gray'>800-1110888</span></b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<b><span style='font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:gray'>Ext: 3457</span></b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
</span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<span style='font-size:7.0pt;font-family:"Arial",sans-serif;color:#777777'>Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&amp;data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&amp;sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&amp;reserved=0" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>www.homeboxstores.com</span></a></span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'> |
</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&amp;data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&amp;sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&amp;reserved=0" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>www.landmarkgroup.com</span></a>
</span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#1F497D'><img width="164" height="53" style="width:1.7083in;height:.552in" id="_x0000_i1026" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM3MTA1ODY5MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.nNOzsb_TGmgBFMkGTTesnb90wWxJ1G-sH23fJpNSgQU" alt="lg"></span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:blue'><img width="67" height="60" style="width:.6979in;height:.625in" id="_x0000_i1025" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM3MTA1ODY5MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.ozz6CYu7D55h9MfoaolY_KdkIM1dCAWaxq5HUuJFj5c" alt="hb"></span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
</div>
<div></div>
<div></div>
</div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'> </span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>From: Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Sunday, August 14, 2022 4:01 AM<br>
<b>To:</b> Yahia Taha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Chamila JananathDasanayaka &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Hbdammam Whdelivery &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Nikhilesh
 Hardas &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Asif Mohdyusuf &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; HB.CCCKSA &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4727171] - Mattress damaged / 6368899972 / item : 162641117</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'> </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<b><i><span style='font-size:13.5pt;font-family:"Segoe UI",sans-serif;color:indianred'>CAUTION: External email sender. Use care when clicking on links or opening attachments!
</span></i></b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div>
<div>
<div>
<div>
<div>
<div class="MsoNormal">
<span style='font-size:10.5pt;font-family:"Times New Roman",serif'>Hi Team,</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
</div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'> </span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div style="margin-bottom:12.0pt">
<div class="MsoNormal">
<span style='font-size:10.5pt;font-family:"Times New Roman",serif'>Problem Statement:  WWD DAMAGED ITEM (Mattress )</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
</div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal">
<span style='font-size:10.5pt;font-family:"Times New Roman",serif'>Order Date : 21-Nov-2021</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
</div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal">
<span style='font-size:10.5pt;font-family:"Times New Roman",serif'>Order ID: 6368899972 </span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
</div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal">
<span style='font-size:10.5pt;font-family:"Times New Roman",serif'>CRM ID: 4088075</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
</div>
<div></div>
<div></div>
</div>
</div>
<div>
<div style="margin-bottom:12.0pt">
<div class="MsoNormal">
<span style='font-size:10.5pt;font-family:"Times New Roman",serif'>Item ID: 162641117</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
</div>
<div></div>
<div></div>
</div>
</div>
<div>
<div style="margin-bottom:12.0pt">
<div class="MsoNormal">
<span style='font-size:10.5pt;font-family:"Times New Roman",serif'>Assistance Required: Need approval</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
</div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal">
<span style='font-size:10.5pt;font-family:"Times New Roman",serif'>Issue Description: Customer sent us to inform us that he received the mattress on (29-Nov-2021), but the mattress that fell and is still under warranty, and the client also
 provided us with photos of the damaged item attached.<br>
Now the customer is asking to solve the item/so we ask you to check this concern and let us know if we can offer to the customer to agree or not.</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
</div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'> </span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal">
<span style='font-size:10.5pt;font-family:"Times New Roman",serif'>Regards,<br>
Taher.</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
</div>
<div></div>
<div></div>
</div>
</div>
</div>
</div>
<div>
<div class="MsoNormal">
<span style='font-size:10.5pt;font-family:"Times New Roman",serif'><br>
</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">4727171:1125156</span><span style='font-size:10.5pt;font-family:"Times New Roman",serif'>
</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
</div>
<div></div>
<div></div>
</div>
</div>
</div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure,
 which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any
 action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender
 nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof.
<a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a> </span></div>
<div></div>
<div></div>
</blockquote>
</div>
</blockquote>
</div>
</div>
<div class="MsoNormal">
<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><br>
</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">4727171:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
</span>
</div>
<div></div>
<div></div>
</div>
</div>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
 original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have
 received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any
 delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. <a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a>
</blockquote></div>