Subject: Ticket Assigned - 9581764874/ Cancel C&C order due to delay
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sat, 13 Aug 2022 13:27:41 +0000

Hi Alhamzi Mohammed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  9581764874/ Cancel C&C order due to delay Prathusha                    Hi           05:15 PM, 13th Aug                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           05:15 PM, 13th Aug                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            05:15 PM, 13th Aug                     Prathusha                    You have the stock in qasmiah showroom           05:15 PM, 13th Aug                     Prathusha                    Why are you not giving against my order 9581764874           05:15 PM, 13th Aug                     Prathusha                    You there ?           05:16 PM, 13th Aug                   New                   We are experiencing high volume of incoming messages. Please make sure you've described your query in detail. Please be sure to include your Order Number/Invoice number or details of the item you are inquiring about.            05:17 PM, 13th Aug                   New                   If you have any pictures that you would like to share, please do that.            05:17 PM, 13th Aug                   New                   We will respond to your query in just a few minutes. Please accept our apologies for the delay. Thank you for your patience           05:17 PM, 13th Aug                     Prathusha                    You have the stock in qasmiah showroom           05:17 PM, 13th Aug                     Prathusha                    Why are you not giving against my order 9581764874           05:17 PM, 13th Aug                     Prathusha                    You there ?           05:17 PM, 13th Aug                   Alhamzi                   Hi Prathusha, thank you for contacting us. This's Alhamzi We would be happy to help you.           05:18 PM, 13th Aug                   Alhamzi                   Please wait while we check the details.            05:18 PM, 13th Aug                   Alhamzi                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             05:19 PM, 13th Aug                     Prathusha                    What is this dear           05:19 PM, 13th Aug                     Prathusha                    Please cancel my order 9581764874           05:19 PM, 13th Aug                   Alhamzi                   We will update you once we get an update from our team           05:19 PM, 13th Aug                   Alhamzi                   Do you have any other inquiries that we can help with?           05:19 PM, 13th Aug                     Prathusha                    Cancel my order 9581764874 and refund back           05:19 PM, 13th Aug                   Alhamzi                   As per the status, the order is already in store for collection and will be available for collection for 14 days from the confirmation email received to collect.  The order will be automatically canceled if not collected within 14 days and the amount will be reversed after 4-15 days.             05:19 PM, 13th Aug                   Alhamzi                   please ignore the previous message           05:20 PM, 13th Aug                     Prathusha                    Are you people playing games with us .           05:20 PM, 13th Aug                   Alhamzi                   The order will be automatically canceled if not collected within 14 days and the amount will be reversed after 4-15 days.    We will inform our team regarding your request to cancel the order.           05:20 PM, 13th Aug                   Alhamzi                   Do you have any other inquiries that we can help with?           05:20 PM, 13th Aug                   Alhamzi                   We would like to let you know that we have informed our team to make your complain of their priority and they will take action soon. Your patience is appreciable            05:20 PM, 13th Aug                     Prathusha                    We had been store there and there is stock and they are not ready to give us against my order           05:21 PM, 13th Aug                     Prathusha                    Why is this so           05:21 PM, 13th Aug                   Alhamzi                   We would like to let you know that we have informed our team to make your complain of their priority and they will take action soon. Your patience is appreciable            05:22 PM, 13th Aug                   Alhamzi                   We request you to allow us some time           05:22 PM, 13th Aug                   Alhamzi                   Do you have any other inquiries that we can help with?           05:22 PM, 13th Aug                     Prathusha                    Yes           05:22 PM, 13th Aug                     Prathusha                    Cancel my order right now           05:22 PM, 13th Aug                     Prathusha                    We have took from the store 3 pcs           05:23 PM, 13th Aug                     Prathusha                    By paying cash           05:23 PM, 13th Aug                   Alhamzi                   I apologies as I can not cancel your order.     We will escalate to our team to cancel the order.           05:23 PM, 13th Aug                     Prathusha                    Yes, also request a call back to my number 0563634098           05:24 PM, 13th Aug                   Alhamzi                   We will update you regarding your request           05:24 PM, 13th Aug                   Alhamzi                   Do you have any other inquiries that we can help with?           05:24 PM, 13th Aug                     Prathusha                    Yes           05:24 PM, 13th Aug                     Prathusha                    Call from your team           05:24 PM, 13th Aug                   Alhamzi                   please note that we provide service through online. you can call to this number 8004663269           05:24 PM, 13th Aug                   Alhamzi                   Do you have any other inquiries that we can help with?           05:24 PM, 13th Aug                     Prathusha                    0563634098           05:24 PM, 13th Aug                     Prathusha                    No one will respond in thay           05:24 PM, 13th Aug                     Prathusha                    I have been trying from morning           05:24 PM, 13th Aug                   Alhamzi                   you can try again as we do not have alternative number           05:25 PM, 13th Aug                   Alhamzi                   Do you have any other inquiries that we can help with?           05:25 PM, 13th Aug                   Alhamzi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:26 PM, 13th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4725516