Subject: Note Added - [#4706614] Conversation with Raad Ahmed damaged item
From: Home Box <[email-masked]>
To: [email-masked]
Date: Thu, 11 Aug 2022 12:45:56 +0000

Hi ,    Kalyan.khadka added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4706614    Subject:  Conversation with Raad Ahmed damaged item   Requester: Raad Ahmed    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dear <a id="OWAAMFE6F44748F4742EC81A464298D564F6B" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Yahia Taha</span></a>
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<div class="MsoNormal">Regarding below trail mail, team was visited and report as follows-</div>
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<li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo1">The order was delivered on 13-Mar-2022<div></div>
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<li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo1">As per team one of the side rail of the Hampton Single House Day Bed with 2 Drawers - 90x190 cms – White is cracked and scratches<div></div>
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<li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo1">It seems someone hit with object on the damage parts accidentally<div></div>
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<li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo1">It is misuse by customer
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<li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo1">Cannot repair without replacement
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<li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo1">Item id 163409323 Hampton Single House Day Bed with 2 Drawers - 90x190 cms – White<div></div>
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<li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo1">Stock in SOH “47”<div></div>
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<li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo1">Customer wants replacement
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<li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo1">Kindly advise further<div></div>
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<div class="MsoNormal"><img width="687" height="510" style="width:7.1562in;height:5.3125in" id="Picture_x0020_4" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM3MDI2MTU2NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.C2-ApwaXTPUhGu7uONNS0YWOTocRWrAwjPTyVJXeGVQ" data-id="2043370261565"></div>
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<span style='font-size:20.0pt;font-family:"Arabic Typesetting";color:#323E4F'>Thanks &amp; Regards</span><span style='font-family:"Arabic Typesetting";color:#323E4F'>,</span><span style='font-size:12.0pt;font-family:"Arabic Typesetting";color:#323E4F'></span>
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<div class="MsoNormal"><b><span style="font-size:16.0pt;font-family:Aharoni;color:#4472C4">Kalyan Khadka 
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<span style='font-size:10.0pt;font-family:"Britannic Bold",sans-serif;color:#323E4F'>Email:-
</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#323E4F'><a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0563C1">[email-masked]</span></a></span><span style='font-size:12.0pt;font-family:"Bradley Hand ITC";color:#323E4F'></span>
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<span style="font-size:12.0pt;font-family:Algerian;color:#323E4F">Ext-</span><span style="font-size:12.0pt;font-family:Aharoni;color:#323E4F">2311
</span><span style='font-size:12.0pt;font-family:"Bradley Hand ITC";color:#323E4F'>HDO</span><span style="font-size:9.0pt;font-family:Aharoni;color:#323E4F"></span>
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#323E4F'>Concept Warehouse Jeddah –Al Khomrah</span></div>
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<span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#323E4F'> |
</span><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&amp;data=02%7C01%7CKalyan.Khadka%40landmarkgroup.com%7C61c73b6a601b438e8f6a08d811ae6560%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637278788005584354&amp;sdata=rFc9%2Fvs5ZzkyBgsOr3mKl142%2BnJgp8IG31Pqcxnwgtk%3D&amp;reserved=0" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#323E4F'>www.landmarkgroup.com</span></a><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#323E4F'></span>
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<span style="color:#002060"><img width="192" height="44" style="width:2.0in;height:.4583in" id="Picture_x0020_11" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM3MDI2MTU2NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.rcBm-piPeyC5arYPgp5kWyweqyv8NmODXaBf-APv8o0" data-id="2043370261567"></span><span style="color:blue"><img width="67" height="60" style="width:.6979in;height:.625in" id="Picture_x0020_12" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM3MDI2MTU2OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.mUOnP_QTaBbIfJFGnTWt-h_a6t_ungUiuf5-WueU900" data-id="2043370261569"></span><span style="color:#002060"><img width="94" height="64" style="width:.9791in;height:.6666in" id="Picture_x0020_14" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM3MDI2MTU3MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.rvxLyyllEXsdIRdKwtRSElaBNOkBQhxc8Q8FVREzA6c" data-id="2043370261570"></span><span style='font-size:7.0pt;font-family:"Arial",sans-serif;color:#777777'></span>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Landmark Group &lt;[email-masked]&gt;
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<b>Sent:</b> Monday, August 8, 2022 7:05 PM<br>
<b>To:</b> Kalyan Khadka &lt;[email-masked]&gt;; AmirKhan &lt;[email-masked]&gt;; Bratindra Mukherjee &lt;[email-masked]&gt;<br>
<b>Cc:</b> Shamsheer Musthafa &lt;[email-masked]&gt;; HB.CCCKSA &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#4706614] - Conversation with Raad Ahmed damaged item</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Problem Statement:  <b>Damaged after delivery </b>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Order Date : 03-Mar-2022</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Order ID:
<b>6128606041</b> </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">CRM No: ​4075528<br>
Item ID: 163409323 </span></div>
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.5pt;font-family:-apple-system">Issue Description: Cx, complains the wood has a crack  and within time it will be bigger. Cx. want to change the damaged part. PFAF</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please check and do the needful</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">M.Alhamzi</span></div>
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</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>4706614:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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Attachments :
1. <a href='https://helpae.homeboxstores.com/helpdesk/attachments/2043370261572'>1660160887663.jpg</a><br />2. <a href='https://helpae.homeboxstores.com/helpdesk/attachments/2043370261573'>1660160887671.jpg</a>