Subject: New Reply Received - RE: Manufacturing defect in mattress
From: Home Box <[email-masked]>
To: [email-masked]
Date: Mon, 08 Aug 2022 08:12:33 +0000

Hi Alhamzi Mohammed,  The customer has responded to the ticket.  RE: Manufacturing defect in mattress   Ticket comment <div dir="ltr">
<div dir="ltr"> please find attached.</div>
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<div dir="ltr">Sent from my iPhone</div>
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<div>On 07-Aug-2022, at 10:18 PM, Home Box &lt;[email-masked]&gt; wrote:<br>
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<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 2906427</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="ltr">Alhamzi Mohammed : </div>
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<div dir="ltr">Hi Shariq, </div>
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Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div>We sincerely apologize for any inconvenience caused to you.</div>
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<div dir="ltr">Could you please share with us photos or video showing the issue so we can update it with our team to help you regarding this issue.<br>
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Waiting forward to hearing from you.</div>
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<div>We thank you for your understanding and cooperation. Feel free to get in touch with us for further assistance.</div>
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<div>Your Friends,</div>
<div>The Support Team</div>
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Attachments :
1. <a href='https://helpae.homeboxstores.com/helpdesk/attachments/2043368792689'>image0.jpeg</a><br />2. <a href='https://helpae.homeboxstores.com/helpdesk/attachments/2043368792691'>Video.mov</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2906427