Subject: Ticket Assigned - 29020606542323062022/ No pull out in CRM/ Damaged item
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sun, 07 Aug 2022 11:36:25 +0000

Hi Alhamzi Mohammed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  29020606542323062022/ No pull out in CRM/ Damaged item Ravi Pandey                    Hi           03:18 PM, 07th Aug                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           03:18 PM, 07th Aug                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            03:18 PM, 07th Aug                     Ravi Pandey                             03:19 PM, 07th Aug                   New                   We are experiencing high volume of incoming messages. Please make sure you've described your query in detail. Please be sure to include your Order Number/Invoice number or details of the item you are inquiring about.            03:20 PM, 07th Aug                   New                   If you have any pictures that you would like to share, please do that.            03:20 PM, 07th Aug                   New                   We will respond to your query in just a few minutes. Please accept our apologies for the delay. Thank you for your patience           03:20 PM, 07th Aug                     Ravi Pandey                    This regarding sofa.. its has broken from folding area.. and now its working           03:21 PM, 07th Aug                   Alhamzi                   Hi Ravi, thank you for contacting us. This's Alhamzi We would be happy to help you.           03:22 PM, 07th Aug                   Alhamzi                   We sincerely apologize for any inconvenience caused you.   Could you please share with us photos or video showing the issue so we can update it with our team to help you regarding this issue.           03:22 PM, 07th Aug                     Ravi Pandey                    Sydney sofa… it’s broken from folding area and there is gap between bed and seating area.. now converting to bed is also not possible           03:22 PM, 07th Aug                   Alhamzi                   Kindly confirm if you have collected the order from store or from the Warehouse or if was delivered to your address?           03:25 PM, 07th Aug                     Ravi Pandey                    Delivery           03:26 PM, 07th Aug                     Ravi Pandey                    At home           03:26 PM, 07th Aug                   Alhamzi                   Could you please share with us photos or video showing the issue so we can update it with our team to help you regarding this issue.           03:27 PM, 07th Aug                     Ravi Pandey                    See the rod it’s bending while seating           03:27 PM, 07th Aug                   Alhamzi                   Also provide us with your Email ID so we can update you regarding this issue           03:27 PM, 07th Aug                     Ravi Pandey                             03:27 PM, 07th Aug                     Ravi Pandey                    [email-masked]           03:28 PM, 07th Aug                   Alhamzi                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             03:28 PM, 07th Aug                   Alhamzi                   Do you have any other inquiries that we can help with?           03:28 PM, 07th Aug                     Ravi Pandey                    Such cheap quality… please resolve asap..           03:29 PM, 07th Aug                   Alhamzi                   We are on it           03:30 PM, 07th Aug                   Alhamzi                   Could you please share the invoice/receipt?           03:30 PM, 07th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4701737