Subject: Note Added - [#4677636] Conversation with M missing item of FF item , item been took by team.
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Thu, 04 Aug 2022 09:59:32 +0000

Hi ,    Kalyan.khadka added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4677636    Subject:  Conversation with M missing item of FF item , item been took by team.   Requester: M    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dear team</div>
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<div class="MsoNormal">Below issue has been resolved, pls close the ticket</div>
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<div>From: Landmark Group &lt;[email-masked]&gt;
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<b>Sent:</b> Wednesday, August 3, 2022 2:25 PM<br>
<b>To:</b> AmirKhan &lt;[email-masked]&gt;; Kalyan Khadka &lt;[email-masked]&gt;; Bratindra Mukherjee &lt;[email-masked]&gt;<br>
<b>Cc:</b> HB.CCCKSA &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#4677636] - Conversation with M missing item of FF item , item been took by team.</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Hi team,<br>
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<strong><span style='font-family:"-apple-system",serif'>Cx. confirmed no one has contacted him. Please check</span></strong><br>
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Order number : 6149635007<br>
CRM : 4056688<br>
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Issue description : The installation is wrong and he wants to know the error and fix it immediately kindly check and do the needful.<br>
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Regards,</span></div>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'>On Tue, 2 Aug at 2:38 PM
<span class="separator">, Amir.khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'><a id="OWAAME9034711594142F08AB7B9FB42B1BFA6" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Landmark
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Today with our team Driver Haris 0544360396</span></div>
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<b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#ED7D31'>Thanks &amp; Regards
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<b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#4472C4'>Email:[email-masked]</span></b><span style='font-size:10.5pt;font-family:"-apple-system",serif'></span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>From: Landmark Group &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, August 1, 2022 3:32 PM<br>
<b>To:</b> Kalyan Khadka &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; AmirKhan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Bratindra Mukherjee &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HB.CCCKSA &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4677636] - Conversation with M missing item of FF item , item been took by team.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>CRM : 4056688</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Issue description : The installation is wrong and he wants to know the error and fix it immediately kindly check and do the needful.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>On Mon, 1 Aug at 4:08 PM
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<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46">شكراً لك على تواصلك مع هوم بوكس ، لمساعدتك بشكل أفضل ، يرجى اختيار اللغه المفضله للتحدث</span><span dir="LTR"></span><span dir="LTR"></span><span style="font-size:10.0pt;color:#3F3F46"><span dir="LTR"></span><span dir="LTR"></span>::<br>
1 <span lang="AR-SA" dir="RTL">العربية</span><br>
2 <span lang="AR-SA" dir="RTL">الإنجليزية</span></span><span dir="LTR"></span><span dir="LTR"></span><span lang="AR-SA" style="color:black"><span dir="LTR"></span><span dir="LTR"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Thank you for contacting Homebox, to help us serve you better, please reply with digit corresponding to your prefered language:<br>
1 for Arabic<br>
2 for English</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:44 PM, 01st Aug</span></div>
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<span style="font-size:10.0pt;color:#3F3F46">:<span lang="AR-SA" dir="RTL">لمساعدتنا على مساعدتك بشكل أفضل ، يرجى اختيار رقم من القائمه لما يتوافق مع طبيعة سؤالك اليوم</span><br>
1 - <span lang="AR-SA" dir="RTL">للمساعدة في انشاء طلب جديد</span><br>
2 - <span lang="AR-SA" dir="RTL">العروض والخصومات</span><br>
3 - <span lang="AR-SA" dir="RTL">للتحقق من حالة الطلب او التسليم</span><br>
4 - <span lang="AR-SA" dir="RTL">للاسئلة حول الارجاع او استرداد المبلغ</span><br>
5 - <span lang="AR-SA" dir="RTL">للشكاوي</span><br>
6 - <span lang="AR-SA" dir="RTL">لمعرفة مواقع المتاجر</span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span>
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<span lang="AR-SA" dir="RTL">الرجاء الرد باستخدام رقم واحد فقط يتوافق مع خيارك</span></span><span dir="LTR"></span><span dir="LTR"></span><span lang="AR-SA" style="color:black"><span dir="LTR"></span><span dir="LTR"></span>
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<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46">الرجاء تحديد أحد الخيارات أدناه</span><span dir="LTR"></span><span dir="LTR"></span><span style="font-size:10.0pt;color:#3F3F46"><span dir="LTR"></span><span dir="LTR"></span>.<br>
1 <span lang="AR-SA" dir="RTL">للأسئلة المتعلقة بالضمان</span><br>
2 <span lang="AR-SA" dir="RTL">لشكوى جودة المنتج</span><br>
3 <span lang="AR-SA" dir="RTL">لشكاوى أخرى</span></span><span dir="LTR"></span><span dir="LTR"></span><span lang="AR-SA" style="color:black"><span dir="LTR"></span><span dir="LTR"></span>
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<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46">يرجى توضيح استفسارك بالتفصيل، يرجى أيضًا إرفاق أي صور إذا لزم الأمر. تأكد من إرسال رقم الفاتورة أو رقم الطلب. سيرد عليك أحد موظفينا قريبًا</span><span dir="LTR"></span><span dir="LTR"></span><span style="font-size:10.0pt;color:#3F3F46"><span dir="LTR"></span><span dir="LTR"></span>.</span><span style="color:black">
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<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46">نظرًا للعدد الكبير من الرسائل التي نتلقاها حاليًا ، فإننا نواجه وقت انتظار مرتفعًا. سنقوم بالتواصل معكم قريبا. يرجى التأكد من توضيح استفسارك بالتفصيل.
 شكرا لتعاونكم</span><span dir="LTR"></span><span dir="LTR"></span><span style="font-size:10.0pt;color:#3F3F46"><span dir="LTR"></span><span dir="LTR"></span>.</span><span style="color:black">
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<span lang="AR-SA" dir="RTL" style="color:#3F3F46">السلام عليكم، انا بقدم شكوى في مندوب ( توصيل و تركيب ) غير مهذب و غير مهني</span><span dir="LTR"></span><span dir="LTR"></span><span style="color:#3F3F46"><span dir="LTR"></span><span dir="LTR"></span>
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<span lang="AR-SA" dir="RTL">اسمه محمد و عندي رقمه، جا وصل لي دولاب و ركبه غلط و قال فيه قطعه ناقصه من الشركه و راح يجيبها بعد يومين اللي هو اليوم، اليوم اتصلت عليه رد و قفل في وجهي اتصلت ثاني قفل جواله .. مندوب غير مهذب تماماً و انا اقدم شكوى فيه</span></span><span dir="LTR"></span><span dir="LTR"></span><span lang="AR-SA" style="color:black"><span dir="LTR"></span><span dir="LTR"></span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:47 PM, 01st Aug</span></div>
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<span lang="AR-SA" dir="RTL" style="color:#3F3F46">رقم الطلب 6149635007 ( عدد ١ دولاب )</span><span dir="LTR"></span><span dir="LTR"></span><span lang="AR-SA" style="color:black"><span dir="LTR"></span><span dir="LTR"></span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:47 PM, 01st Aug</span></div>
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<span lang="AR-SA" dir="RTL" style="color:#3F3F46">رقم المندوب</span><span dir="LTR"></span><span dir="LTR"></span><span lang="AR-SA" style="color:black"><span dir="LTR"></span><span dir="LTR"></span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:47 PM, 01st Aug</span></div>
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<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46">اهلا بك عميلنا العزيز في هوم بوكس, هنا وجدان, تلقينا رسالتك ونسعد بخدمتك</span><span dir="LTR"></span><span dir="LTR"></span><span style="font-size:10.0pt;color:#3F3F46"><span dir="LTR"></span><span dir="LTR"></span>. </span><span style="color:black">
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:47 PM, 01st Aug</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Wejdan</span></div>
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<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46">عزيزي العميل نعتذر بصدق. نأسف لإنزعاجك بخصوص ذلك. لكن سنقوم برفع إستفسارك للفريق المعني للنظر في الأمر وتقديم الحل اللازم</span><span dir="LTR"></span><span dir="LTR"></span><span style="font-size:10.0pt;color:#3F3F46"><span dir="LTR"></span><span dir="LTR"></span>.</span><span style="color:black">
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:47 PM, 01st Aug</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">M</span></div>
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<div class="MsoNormal" style="background:#A8DDFD">
<span lang="AR-SA" dir="RTL" style="color:#3F3F46">و هاذي صورة الدولاب الناقص</span><span dir="LTR"></span><span dir="LTR"></span><span lang="AR-SA" style="color:black"><span dir="LTR"></span><span dir="LTR"></span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:48 PM, 01st Aug</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Wejdan</span></div>
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<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46">عميلنا العزيز نعتذر بصدق لإنزعاجك بخصوص ذلك, سنقوم برفع طلب إستعلام عن بيانات المنتج الناقص... كن معنا من فضلك</span><span dir="LTR"></span><span dir="LTR"></span><span style="font-size:10.0pt;color:#3F3F46"><span dir="LTR"></span><span dir="LTR"></span>.</span><span style="color:black">
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:49 PM, 01st Aug</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Wejdan</span></div>
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<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46">عزيزي العميل نعتذر بصدق, هناك رفع طلب إرسال فريق الصيانة لفحص المنتج المتضرر مع إرفاق الصور المسبقة تحت شكوى رقم : 4053150, سيقوم الفريق بإحضار
 المنتج لك, نرجوا من فضلك إبقاء المنتجات في حالتها الى ما يتم حضور الفريق للفحص وفق ذلك</span><span dir="LTR"></span><span dir="LTR"></span><span style="font-size:10.0pt;color:#3F3F46"><span dir="LTR"></span><span dir="LTR"></span>.</span><span style="color:black">
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">04:00 PM, 01st Aug</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Wejdan</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="_x0000_i1029" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM2Njc0NjgzNCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Uyr9t8RA6mrZvm1loxMt6-5zjZbla1vtHS-dsKsPo2k" alt="Image removed by sender."></span></div>
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<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46">عميلنا العزيز نرجوا منك تزويدنا بالبريد الاكتروني الخاص بك ليقوم الفريق بالتواصل معك بخصوص ذلك</span><span dir="LTR"></span><span dir="LTR"></span><span lang="AR-SA" style="color:black"><span dir="LTR"></span><span dir="LTR"></span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">04:00 PM, 01st Aug</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">M</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46"><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">04:01 PM, 01st Aug</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Wejdan</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="_x0000_i1027" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM2Njc0NjgzNCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Uyr9t8RA6mrZvm1loxMt6-5zjZbla1vtHS-dsKsPo2k" alt="Image removed by sender."></span></div>
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<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46">شكرا لكم على مشاركة بريدكم الاكتروني معنا, سيقوم الفريق بالتواصل معكم قريبا</span><span dir="LTR"></span><span dir="LTR"></span><span lang="AR-SA" style="color:black"><span dir="LTR"></span><span dir="LTR"></span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">04:01 PM, 01st Aug</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Wejdan</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="_x0000_i1026" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM2Njc0NjgzNCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Uyr9t8RA6mrZvm1loxMt6-5zjZbla1vtHS-dsKsPo2k" alt="Image removed by sender."></span></div>
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<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46">كان من دواعي سروري مساعدتكم</span><span dir="LTR"></span><span dir="LTR"></span><span style="font-size:10.0pt;color:#3F3F46"><span dir="LTR"></span><span dir="LTR"></span>. </span><span style="color:black">
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">04:01 PM, 01st Aug</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Wejdan</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="_x0000_i1025" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM2Njc0NjgzNCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Uyr9t8RA6mrZvm1loxMt6-5zjZbla1vtHS-dsKsPo2k" alt="Image removed by sender."></span></div>
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<div class="MsoNormal" style="background:white">
<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46">نتمنى لكم يوما سعيد</span><span dir="LTR"></span><span dir="LTR"></span><span lang="AR-SA" style="color:black"><span dir="LTR"></span><span dir="LTR"></span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">04:01 PM, 01st Aug</span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue";color:#999999'>View conversation in
<a href="https://web.freshchat.com/a/224106425474082/inbox/open/0/conversation/641429857058162" rel="noreferrer">
<span style="color:#999999;text-decoration:none">Freshchat</span></a></span> </div>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'><br>
</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>4677636:1125156</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'>
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