Subject: Ticket Assigned - 4063457/ Share photos
From: Home Box <[email-masked]>
To: [email-masked]
Date: Wed, 03 Aug 2022 15:25:33 +0000

Hi Alhamzi Mohammed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  4063457/ Share photos <:;:;:;:;:;:[]==()                    Hello           07:05 PM, 03rd Aug                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           07:05 PM, 03rd Aug                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            07:05 PM, 03rd Aug                   Alhamzi                   Hi, thank you for contacting us. This's Alhamzi We would be happy to help you.           07:05 PM, 03rd Aug                   Alhamzi                   How may I help you?           07:06 PM, 03rd Aug                     <:;:;:;:;:;:[]==()                    Hi... actually we have some issue with our sofa bought from home box           07:06 PM, 03rd Aug                     <:;:;:;:;:;:[]==()                    0507819290           07:06 PM, 03rd Aug                     <:;:;:;:;:;:[]==()                    This is the registered number           07:06 PM, 03rd Aug                     <:;:;:;:;:;:[]==()                    Can you please check           07:07 PM, 03rd Aug                     <:;:;:;:;:;:[]==()                    ?           07:08 PM, 03rd Aug                   Alhamzi                   Please wait while we check the details.            07:09 PM, 03rd Aug                     <:;:;:;:;:;:[]==()                    Sure           07:09 PM, 03rd Aug                   Alhamzi                   Could you please let me know when did  you purchase the order           07:12 PM, 03rd Aug                     <:;:;:;:;:;:[]==()                    In August 2020           07:12 PM, 03rd Aug                   Alhamzi                   Please wait while we check the details.            07:13 PM, 03rd Aug                     <:;:;:;:;:;:[]==()                    Ok           07:13 PM, 03rd Aug                   Alhamzi                   We sincerely apologize for any inconvenience caused you.   Could you please share with us photos or video showing the issue so we can update it with our team to help you regarding this issue.           07:14 PM, 03rd Aug                     <:;:;:;:;:;:[]==()                    The seats foam have an issue. When we sit its unbalanced and not safe for body           07:16 PM, 03rd Aug                   Alhamzi                   Could you please share with us photos or video showing the issue so we can update it with our team to help you regarding this issue.           07:17 PM, 03rd Aug                     <:;:;:;:;:;:[]==()                    Ok           07:17 PM, 03rd Aug                   Alhamzi                   waiting for you to raise the complain           07:19 PM, 03rd Aug                     <:;:;:;:;:;:[]==()                    Here u go sir           07:22 PM, 03rd Aug                     <:;:;:;:;:;:[]==()                    * File attached - fa04d03bf699f7f118f8b0.mp4 *             07:22 PM, 03rd Aug                   Alhamzi                   Thanks           07:22 PM, 03rd Aug                     <:;:;:;:;:;:[]==()                    ??           07:22 PM, 03rd Aug                   Alhamzi                   We sincerely apologize for any inconvenience caused you.  We would like to let you know that we have escalated this issue to the concern team and will contact you within 3-2 business days to help you with this issue.  Complain number: 4063457           07:24 PM, 03rd Aug                   Alhamzi                   Do you have any other inquiries that we can help with?           07:24 PM, 03rd Aug                   Alhamzi                   Could you please share your Email ID so we can update you regarding the complain?           07:24 PM, 03rd Aug                     <:;:;:;:;:;:[]==()                    No thanks this was the only one           07:24 PM, 03rd Aug                     <:;:;:;:;:;:[]==()                    [email-masked]           07:24 PM, 03rd Aug                   Alhamzi                   We are on it           07:25 PM, 03rd Aug                     <:;:;:;:;:;:[]==()                    Here you go ??           07:25 PM, 03rd Aug                   Alhamzi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:25 PM, 03rd Aug                     <:;:;:;:;:;:[]==()                    Thanks same here...           07:25 PM, 03rd Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4687806