Subject: Ticket Assigned - 4062020/ Esc. photos
From: Home Box <[email-masked]>
To: [email-masked]
Date: Wed, 03 Aug 2022 10:15:46 +0000

Hi Alhamzi Mohammed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  4062020/ Esc. photos Sarfaraz                    Hi           01:44 PM, 03rd Aug                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           01:44 PM, 03rd Aug                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            01:44 PM, 03rd Aug                     Sarfaraz                    I have bought a dining set just 3 months back           01:45 PM, 03rd Aug                     Sarfaraz                    And all the chair has a leg issue           01:45 PM, 03rd Aug                   New                   We are experiencing high volume of incoming messages. Please make sure you've described your query in detail. Please be sure to include your Order Number/Invoice number or details of the item you are inquiring about.            01:46 PM, 03rd Aug                   New                   If you have any pictures that you would like to share, please do that.            01:47 PM, 03rd Aug                   New                   We will respond to your query in just a few minutes. Please accept our apologies for the delay. Thank you for your patience           01:47 PM, 03rd Aug                     Sarfaraz                             01:48 PM, 03rd Aug                     Sarfaraz                    Chair leg is loose           01:48 PM, 03rd Aug                   Alhamzi                   Hi Sarfaraz, thank you for contacting us. This's Alhamzi We would be happy to help you.           01:52 PM, 03rd Aug                   Alhamzi                   Please wait while we check the details.            01:52 PM, 03rd Aug                   Alhamzi                   Thank you for allowing me the time to check. I appreciate your patience.           01:57 PM, 03rd Aug                   Alhamzi                   We sincerely apologize for any inconvenience caused you.  We would like to let you know that we have escalated this issue to the concern team and will contact you within 3-2 business days to help you with this issue.  Complain number: 4062020           02:02 PM, 03rd Aug                   Alhamzi                   We sincerely apologize for any inconvenience caused you.   Could you please share with us photos or video showing the issue so we can update it with our team to help you regarding this issue.           02:02 PM, 03rd Aug                   Alhamzi                   Are we still connected           02:06 PM, 03rd Aug                     Sarfaraz                    Yes           02:07 PM, 03rd Aug                     Sarfaraz                    Ok will wait for the call           02:07 PM, 03rd Aug                   Alhamzi                   Could you please share with us photos or video showing the issue so we can update it with our team to help you regarding this issue.           02:07 PM, 03rd Aug                     Sarfaraz                    When u said this           02:08 PM, 03rd Aug                     Sarfaraz                    Wat else u need           02:08 PM, 03rd Aug                   Alhamzi                   We required video or photo showing the issue so we can share it with our team to sent the specilist to resolve the issue           02:09 PM, 03rd Aug                   Alhamzi                   Please share photo/video showing the issue           02:09 PM, 03rd Aug                     Sarfaraz                    * File attached - 4e246998d9978ccb928c14.mp4 *             02:10 PM, 03rd Aug                     Sarfaraz                    And u guys are seriously parhetic           02:10 PM, 03rd Aug                     Sarfaraz                    And sell stupid stuff           02:11 PM, 03rd Aug                     Sarfaraz                    And making fool of the people           02:11 PM, 03rd Aug                   Alhamzi                   You do not need to worry, our team will contact you soon and make it up to you           02:12 PM, 03rd Aug                   Alhamzi                   Thank you for your understanding and cooperation.           02:12 PM, 03rd Aug                   Alhamzi                   Do you have any other inquiries that we can help with?           02:12 PM, 03rd Aug                     Sarfaraz                    No           02:12 PM, 03rd Aug                   Alhamzi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:15 PM, 03rd Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4686131