Subject: New Reply Received - Returns
From: Home Box <[email-masked]>
To: [email-masked]
Date: Tue, 02 Aug 2022 16:30:03 +0000

Hi Alhamzi Mohammed,  The customer has responded to the ticket.  Returns  Ticket comment <div>Hi,</div>
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<br><div>Thank you for your email.</div>
<div>However, unfortunately 7-10 days is far too long for me to not have any sleep because the mattress is too hard.</div>
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<div>I do not want a refund but to exchange it for a softer one, so I don’t understand why this would take so long to approve.</div>
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<div>Please can someone urgently call me tomorrow to get this issue resolved.</div>
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<div>Thank you </div>
<div>Hyder<br><div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tuesday, August 2, 2022, 8:24 PM, Home Box &lt;[email-masked]&gt; wrote:</div>
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	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px"><div><div dir="ltr">
<div dir="ltr">Hi Haider, </div>
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<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div>We sincerely apologize for any inconvenience caused to you.</div>
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<div dir="ltr">Kindly note that we have escalated this issue to the concern team and will contact you within 7-10 business days to help you with this issue.</div>
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<div dir="ltr">Complain number: 4058110</div>
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<div>We thank you for your understanding and cooperation. Feel free to get in touch with us for further assistance.</div>
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<div>Your Friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4680688