Subject: New Reply Received - Returns
From: Home Box <[email-masked]>
To: [email-masked]
Date: Tue, 02 Aug 2022 08:42:24 +0000

Hi Alhamzi Mohammed,  The customer has responded to the ticket.  Returns  Ticket comment <div>                <br>Hi,<br><br>Thank you for the prompt response.<br><br>The original packing was removed by the fitting team who came to install the furniture. But rest assured the mattress is still unused as a fitted sheet was placed on top of it instantly.<br><br>Your support is highly appreciated. Please see the attached picture.<br><br>Thanks!<br>            </div>            <div id="yiv5280636346yqt59123" class="yiv5280636346yqt1837710190"><div style="margin:10px 0px 0px 0.8ex;border-left:1px solid #ccc;padding-left:1ex" class="yiv5280636346yahoo_quoted">                                    <div style="font-family:'Helvetica Neue', Helvetica, Arial, sans-serif;font-size:13px;color:#26282a">                                <div>                    </div>
</div>
</div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tuesday, August 2, 2022, 12:32:09 PM GMT+4, Landmark Group &lt;[email-masked]&gt; wrote:                                </div>
<div><br></div>                <div><br></div>                <div><div id="yiv5280636346"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px"><div><div dir="ltr">
<div dir="ltr">Hi, </div>
<div dir="ltr">
<br>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
<div> </div>
<div>We sincerely apologize for any inconvenience caused to you.</div>
<div><br></div>
<div dir="ltr">We request you to share the photo of the current status of the mattress, we would like to check if the mattress is still in the original packaging so we can share the photo with our team to support you. </div>
<div><br></div>
<div>We thank you for your understanding and cooperation. Feel free to get in touch with us for further assistance.</div>
<div><br></div>
<div>Your Friends,</div>
<div>The Support Team</div>
</div></div></div>	</div></div></div>                                    <div style="margin:10px 0px 0px 0.8ex;border-left:1px solid rgb(204, 204, 204);padding-left:1ex;display:block" class="yiv5280636346yahoo_quoted">                                    <div style="font-family:'Helvetica Neue', Helvetica, Arial, sans-serif;font-size:13px;color:#26282a">                                <div>                    On Tuesday, August 2, 2022, 12:32:09 PM GMT+4, Landmark Group &lt;[email-masked]&gt; wrote:                </div>                <div><br></div>                <div><br></div>                <div><div id="yiv5280636346"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px"><div><div dir="ltr">
<div dir="ltr">Hi, </div>
<div dir="ltr">
<br>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
<div> </div>
<div>We sincerely apologize for any inconvenience caused to you.</div>
<div><br></div>
<div dir="ltr">We request you to share the photo of the current status of the mattress, we would like to check if the mattress is still in the original packaging so we can share the photo with our team to support you. </div>
<div><br></div>
<div>We thank you for your understanding and cooperation. Feel free to get in touch with us for further assistance.</div>
<div><br></div>
<div>Your Friends,</div>
<div>The Support Team</div>
</div></div></div>	</div></div></div>            </div>                        </div>
</blockquote></div>

Attachments :
1. <a href='https://helpae.homeboxstores.com/helpdesk/attachments/2043366696550'>Image 2022-08-02 at 12.36.37 PM.jpeg</a><br />2. <a href='https://helpae.homeboxstores.com/helpdesk/attachments/2043366696551'>Image 2022-08-02 at 12.36.47 PM.jpeg</a><br />3. <a href='https://helpae.homeboxstores.com/helpdesk/attachments/2043366696552'>Image 2022-08-02 at 12.40.22 PM.jpeg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4680688