Subject: Note Added - [#4011949] محادثة مع ابو ماهر
From: Home Box <[email-masked]>
To: [email-masked]
Date: Mon, 01 Aug 2022 14:44:23 +0000

Hi ,    Kalyan.khadka added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4011949    Subject:  محادثة مع ابو ماهر   Requester: ابو ماهر    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dear <a id="OWAAM616E231942D64972B8B562DF290137A8" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Yahia Taha</span></a>
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<div class="MsoNormal">We will replace the item within 3 days</div>
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<a id="OWAAM3B8944E3A1584AD8AAFEC39750BCD0F7" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Mujahid Abdul</span></a>
<a id="OWAAM1D0E86FB39914E8E8EB1EFDA3E5427FB" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Shajid Rahman</span></a>
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<div class="MsoNormal">Pls raise the claim in QMS</div>
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<span style='font-size:20.0pt;font-family:"Arabic Typesetting";color:#323E4F'>Thanks &amp; Regards</span><span style='font-family:"Arabic Typesetting";color:#323E4F'>,</span><span style='font-size:12.0pt;font-family:"Arabic Typesetting";color:#323E4F'></span>
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<div class="MsoNormal"><b><span style="font-size:16.0pt;font-family:Aharoni;color:#4472C4">Kalyan Khadka 
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<span style='font-size:10.0pt;font-family:"Britannic Bold",sans-serif;color:#323E4F'>Email:-
</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#323E4F'><a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0563C1">[email-masked]</span></a></span><span style='font-size:12.0pt;font-family:"Bradley Hand ITC";color:#323E4F'></span>
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<span style="font-size:12.0pt;font-family:Algerian;color:#323E4F">Ext-</span><span style="font-size:12.0pt;font-family:Aharoni;color:#323E4F">2311
</span><span style='font-size:12.0pt;font-family:"Bradley Hand ITC";color:#323E4F'>HDO</span><span style="font-size:9.0pt;font-family:Aharoni;color:#323E4F"></span>
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#323E4F'>Concept Warehouse Jeddah –Al Khomrah</span></div>
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</span><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&amp;data=02%7C01%7CKalyan.Khadka%40landmarkgroup.com%7C61c73b6a601b438e8f6a08d811ae6560%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637278788005584354&amp;sdata=rFc9%2Fvs5ZzkyBgsOr3mKl142%2BnJgp8IG31Pqcxnwgtk%3D&amp;reserved=0" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#323E4F'>www.landmarkgroup.com</span></a><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#323E4F'></span>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Yahia Taha &lt;[email-masked]&gt; <br>
<b>Sent:</b> Monday, August 1, 2022 4:50 PM<br>
<b>To:</b> Kalyan Khadka &lt;[email-masked]&gt;<br>
<b>Cc:</b> Mohammed Basheeruddin &lt;[email-masked]&gt;; HB.CCCKSA &lt;[email-masked]&gt;; [email-masked]; Home Box &lt;[email-masked]&gt;; Shamsheer Musthafa &lt;[email-masked]&gt;; Hasan Razakhan
 &lt;[email-masked]&gt;; Sunil Raghavan &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4011949] - محادثة مع ابو ماهر</div>
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<div class="MsoNormal">Dear Kalyan,</div>
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<div class="MsoNormal">Since you confirmed that it is case of product quality issue please arrange to replace and update QMS.</div>
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<ul style="margin-top:0in" type="disc">
<li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo3">The order was delivered on 07-Mar-2022<div></div>
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<li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo3">As per team the sew of the sofa is getting loosen and removed<div></div>
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<li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo3"><span style="background:yellow;mso-highlight:yellow">As per team seems product issue as sew is getting loosen within 4 months of delivery<div></div></span></li>
<li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo3">Customer wants to replace the item<div></div>
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<li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo3">Attached picture for your reference<div></div>
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<li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo3">Item id 162796913 P-Keith 3 Seater Recliner Sofa-Dark Grey<div></div>
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<li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo3">Stock in SOH “89”<div></div>
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<div class="MsoNormal"><b><span style="font-size:12.0pt;color:black">Best Regards</span></b></div>
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<div class="MsoNormal"><b><span style="font-size:12.0pt;color:black">Yahia Taha</span></b></div>
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<span style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#777777'>Customer Care Team Leader - Home box</span><b><span style='font-family:"Century Gothic",sans-serif;color:#1F497D'></span></b>
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<div class="MsoNormal"><b><span style='font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:gray'>800-1110888</span></b></div>
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<b><span style='font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:gray'>Ext: 3457</span></b><b><span style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:gray'></span></b>
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<div class="MsoNormal"><span style='font-size:7.0pt;font-family:"Arial",sans-serif;color:#777777'>Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia</span></div>
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<a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&amp;data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&amp;sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&amp;reserved=0" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>www.homeboxstores.com</span></a><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'> |
</span><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&amp;data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&amp;sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&amp;reserved=0" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>www.landmarkgroup.com</span></a><span style='font-size:7.0pt;font-family:"Arial",sans-serif;color:#777777'></span>
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<b>From:</b> Kalyan Khadka &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, August 1, 2022 11:49 AM<br>
<b>To:</b> Yahia Taha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Mohammed Basheeruddin &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; HB.CCCKSA &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4011949] - <span lang="AR-SA" dir="RTL">محادثة مع ابو ماهر</span>
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<div class="MsoNormal">Dear <a id="OWAAM8CB3F80F783B4A6BBB8A38114E34DADE" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Yahia Taha</span></a>
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<div class="MsoNormal">Regarding below trail mail, team was visited and report as follow –</div>
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<ul style="margin-top:0in" type="disc">
<li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo3">The order was delivered on 07-Mar-2022<div></div>
</li>
<li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo3">As per team the sew of the sofa is getting loosen and removed<div></div>
</li>
<li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo3">As per team seems product issue as sew is getting loosen within 4 months of delivery<div></div>
</li>
<li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo3">Customer wants to replace the item<div></div>
</li>
<li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo3">Attached picture for your reference<div></div>
</li>
<li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo3">Item id 162796913 P-Keith 3 Seater Recliner Sofa-Dark Grey<div></div>
</li>
<li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo3">Stock in SOH “89”<div></div>
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<li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo3">Pls advise further<div></div>
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<span style='font-size:20.0pt;font-family:"Arabic Typesetting";color:#323E4F'>Thanks &amp; Regards</span><span style='font-family:"Arabic Typesetting";color:#323E4F'>,</span><span style='font-size:12.0pt;font-family:"Arabic Typesetting";color:#323E4F'></span>
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<div class="MsoNormal"><b><span style="font-size:16.0pt;font-family:Aharoni;color:#4472C4">Kalyan Khadka 
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<span style='font-size:10.0pt;font-family:"Britannic Bold",sans-serif;color:#323E4F'>Email:-
</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#323E4F'><a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0563C1">[email-masked]</span></a></span><span style='font-size:12.0pt;font-family:"Bradley Hand ITC";color:#323E4F'></span>
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#323E4F'>Concept Warehouse Jeddah –Al Khomrah</span></div>
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</span><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&amp;data=02%7C01%7CKalyan.Khadka%40landmarkgroup.com%7C61c73b6a601b438e8f6a08d811ae6560%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637278788005584354&amp;sdata=rFc9%2Fvs5ZzkyBgsOr3mKl142%2BnJgp8IG31Pqcxnwgtk%3D&amp;reserved=0" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#323E4F'>www.landmarkgroup.com</span></a><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#323E4F'></span>
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<b>From:</b> Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, July 27, 2022 5:48 AM<br>
<b>To:</b> Kalyan Khadka &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Mohammed Basheeruddin &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; HB.CCCKSA &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Subject:</b> Fwd: [#4011949] - <span lang="AR-SA" dir="RTL">محادثة مع ابو ماهر</span>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Kind Reminder, Any update related the below case?<br>
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<strong><span style="font-family:-apple-system">Dear Kalyan Gentle reminder </span>
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<strong><span style="font-size:10.5pt;font-family:-apple-system"> Pleas update us the inspection report that we can update the cx as he is following up the feedback </span></strong><b><span style="font-size:10.5pt;font-family:-apple-system"><br>
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Order: 6128517354<br>
CRM: 4025524<br>
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Best Regards </span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Ali Hazaaa</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Mon, 25 Jul at 5:19 PM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Kind Reminder, Any update related the below case?<br>
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Dear Kalyan  Pleas update us the inspection report that we can update the cx as he is following up the feedback <br>
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Order: 6128517354<br>
CRM: 4025524<br>
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Best Regards </span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Sun, 24 Jul at 3:36 AM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Kind Reminder, Any update related the below case?</span></div>
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Dear Kalyan  Pleas update us the inspection report that we can update the cx as he is following up the feedback <br>
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Order: 6128517354<br>
CRM: 4025524<br>
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Best Regards </span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Fri, 22 Jul at 2:50 PM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Dear Kalyan  Pleas update us the inspection report that we can update the cx as he is following up the feedback </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Order: 6128517354<br>
CRM: 4025524</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Best Regards </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Ali Hazzaa</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Tue, 19 Jul at 2:36 PM
<span class="separator">, Kalyan.khadka &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"><a id="OWAAM03357DB5AB904DAF8F3C632C81881488" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Home Box</span></a></span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Team will visit within 3 days to check the issue in details and update u the feedback accordingly.</span></div>
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<span style='font-size:20.0pt;font-family:"Arabic Typesetting";color:#323E4F'>Thanks &amp; Regards</span><span style='font-size:10.5pt;font-family:"Arabic Typesetting";color:#323E4F'>,</span><span style="font-size:10.5pt;font-family:-apple-system">
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<b><span style="font-size:16.0pt;font-family:Aharoni;color:#4472C4">Kalyan Khadka 
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<span style='font-size:10.0pt;font-family:"Britannic Bold",sans-serif;color:#323E4F'>Email:-
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<span style="font-size:12.0pt;font-family:Algerian;color:#323E4F">Ext-</span><span style="font-size:12.0pt;font-family:Aharoni;color:#323E4F">2311
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<span style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#323E4F'>Concept Warehouse Jeddah –Al Khomrah</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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