Subject: Note Added - [#4567089] Conversation with Tamir Marzouq
From: Home Box <[email-masked]>
To: [email-masked]
Date: Mon, 01 Aug 2022 10:46:18 +0000

Hi ,    Shamsheer Musthafa added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4567089    Subject:  Conversation with Tamir Marzouq   Requester: Tamir Marzouq    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style="color:#002060">Hi Yahia,</span></div>
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<div class="MsoNormal"><span style="color:#002060">Have checked with the team, no one is promised from our end to customer.</span></div>
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<div class="MsoNormal"><span style="color:#002060">If customer having proof on the same, then please share with me..</span></div>
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<div class="MsoNormal"><span style="color:#002060">I am attaching the old conversation with inspection report as well for your further action.</span></div>
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<div class="MsoNormal"><span style="color:#002060">Thanks</span></div>
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<b><span style="color:#002060">Shamsheer.M.K</span></b><b><span style="color:black"></span></b>
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#777777'>Home</span></div>
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#777777'>Jeddah
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<b><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#777777'>Mobile</span></b><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#777777'>: +966 54 023 2506  EXT: 2313/2023<b></b></span>
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<u><span style="color:#0563C1"><a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#002060">Email:</span><span style="color:#0563C1"> [email-masked]</span></a></span></u><u><span style="color:#0563C1"></span></u>
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<div>From: Yahia Taha &lt;[email-masked]&gt; <br>
<b>Sent:</b> Sunday, July 31, 2022 6:27 PM<br>
<b>To:</b> Syed Ataullah &lt;[email-masked]&gt;; Shamsheer Musthafa &lt;[email-masked]&gt;<br>
<b>Cc:</b> Home Box &lt;[email-masked]&gt;; Kalyan Khadka &lt;[email-masked]&gt;; Shajid Rahman &lt;[email-masked]&gt;; HBJed Workshop &lt;[email-masked]&gt;; AmirKhan &lt;[email-masked]&gt;; Bratindra Mukherjee
 &lt;[email-masked]&gt;; HB.CCCKSA &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4567089] - Conversation with Tamir Marzouq</div>
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<a id="OWAAMB62E12F170824BC489D11B85D6337797" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Shamsheer Musthafa</span></a> please advise, product was used for 20 months
 and as per customer team promised him that they will replace. </div>
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<div class="MsoNormal"><b><span style="font-size:12.0pt;color:black">Best Regards</span></b></div>
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<div class="MsoNormal"><b><span style="font-size:12.0pt;color:black">Yahia Taha</span></b></div>
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<span style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#777777'>Customer Care Team Leader - Home box</span><b><span style='font-family:"Century Gothic",sans-serif;color:#1F497D'></span></b>
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<b><span style='font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:gray'>Ext: 3457</span></b><b><span style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:gray'></span></b>
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<div class="MsoNormal"><span style='font-size:7.0pt;font-family:"Arial",sans-serif;color:#777777'>Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia</span></div>
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<a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&amp;data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&amp;sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&amp;reserved=0" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>www.homeboxstores.com</span></a><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'> |
</span><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&amp;data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&amp;sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&amp;reserved=0" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>www.landmarkgroup.com</span></a><span style='font-size:7.0pt;font-family:"Arial",sans-serif;color:#777777'></span>
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<b>From:</b> Syed Ataullah &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, July 31, 2022 6:14 PM<br>
<b>To:</b> Yahia Taha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Kalyan Khadka &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Shajid Rahman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 HBJed Workshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; AmirKhan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Bratindra Mukherjee &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 HB.CCCKSA &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: [#4567089] - Conversation with Tamir Marzouq<br>
<b>Importance:</b> High</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>As per report this is quality issue, and we have informed the customer that we will provide him replacement or repair service as per availability, however this customer
 was following up this case since last one month, <br>
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Should we close this cause just because the warranty is about to over?  FYI customer customer is chasing for service very badly. <br>
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PFA</span></div>
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<strong><span style='font-size:12.0pt;font-family:"Calibri",sans-serif;color:#333333'>Thanks&amp;Regards</span></strong><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'></span>
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</span><strong><span style='font-size:12.0pt;font-family:"Calibri",sans-serif;color:#333333'>Syed Ataullah</span></strong><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'></span>
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<span style='font-size:12.0pt;font-family:"Courier New";color:blue'>LiveSalesman &amp; CherryE-commerceServices Pvt Ltd</span><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'></span>
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<b><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>From:
</span></b><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>"Home Box" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>To: </b>"yahia taha" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, "Kalyan Khadka" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, "Shajid Rahman" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;,
 "HBJed Workshop" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc: </b>"AmirKhan" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, "Bratindra Mukherjee" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, "HB.CCCKSA" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;,
 "syed ataullah" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent: </b>Sunday, July 31, 2022 8:31:19 PM<br>
<b>Subject: </b>Fwd: [#4567089] - Conversation with Tamir Marzouq</span>
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NEW CRM: 4054584</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:black">With Ref. CRM: 3986802. Cx. did not accept the report and said in the beginning our team said the item not in stock and then refuse to fix the issue. Cx. informed there
 is still 4 months for the warranty.<br>
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Please check and do the needful. </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:black">Thanks.<br>
Alhamzi</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system;color:black">On
<span class="object">Sun</span>, 31 Jul at 11:00 AM <span class="separator">, Home Box &lt;</span><span class="object"><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span><span class="separator">&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:black">Please close the ticket, no issue with product it was delivered more than one year ago.
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<b><span style="font-size:12.0pt;font-family:-apple-system;color:black">Best Regards</span></b><span style="font-size:10.5pt;font-family:-apple-system;color:black"></span>
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<b><span style="font-size:12.0pt;font-family:-apple-system;color:black">Yahia Taha</span></b><span style="font-size:10.5pt;font-family:-apple-system;color:black"></span>
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<span style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#777777'>Customer Care Team Leader - Home box</span><span style="font-size:10.5pt;font-family:-apple-system;color:black">
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<b><span style='font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:gray'>800-1110888</span></b><span style="font-size:10.5pt;font-family:-apple-system;color:black"></span>
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<b><span style='font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:gray'>Ext: 3457</span></b><span style="font-size:10.5pt;font-family:-apple-system;color:black">
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<span style='font-size:7.0pt;font-family:"Arial",sans-serif;color:#777777'>Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia</span><span style="font-size:10.5pt;font-family:-apple-system;color:black"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:black">From: Home Box &lt;<span class="object"><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span>&gt;
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<b>Sent:</b> <span class="object">Friday, July 29</span>, 2022 11:58 PM<br>
<b>To:</b> Kalyan Khadka &lt;<span class="object"><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span>&gt;; Shajid Rahman &lt;<span class="object"><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span>&gt;;
 Yahia Taha &lt;<span class="object"><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span>&gt;; HBJed Workshop &lt;<span class="object"><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span>&gt;<br>
<b>Cc:</b> AmirKhan &lt;<span class="object"><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span>&gt;; Bratindra Mukherjee &lt;<span class="object"><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span>&gt;;
 HB.CCCKSA &lt;<span class="object"><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span>&gt;;
<span class="object"><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span><br>
<b>Subject:</b> Fwd: [#4567089] - Conversation with Tamir Marzouq</span></div>
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<b><i><span style="font-size:13.5pt;font-family:-apple-system;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:black">Hi Hi Mr Yahia Taha,,<br>
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Kind Reminder,Any update related the below case?<br>
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Kindly look into this and update us as cx keep chasing us and he threatening will make MOC ,<br>
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Best Regards,<br>
Cs Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:black">On
<span class="object">Wed</span>, 27 Jul at 9:50 PM <span class="separator">, Home Box &lt;</span><span class="object"><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span><span class="separator">&gt; wrote:
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<span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Hi Mr Yahia Taha,<br>
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<strong><span style="font-family:-apple-system">Kind Reminder, Dear Yahia As per Mr Kalyan Product has no visible damage, only the glue of the leg come off from the table, as per inspection team it is product issue</span></strong><b><br>
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Pls advise further<br>
 pls look into this and advise, CX wants to make MOC <br>
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Best Regards,<br>
Ali IB.</span><span style="font-size:10.5pt;font-family:-apple-system;color:black">
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:black">On
<span class="object">Tue</span>, 26 Jul at 8:39 AM <span class="separator">, Home Box &lt;</span><span class="object"><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span><span class="separator">&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:black">Hi Mr Yahia Taha,<br>
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<strong><span style="font-family:-apple-system">Kind Reminder, Dear Yahia As per Mr Kalyan Product has no visible damage, only the glue of the leg come off from the table, as per inspection team it is product issue</span></strong><b><br>
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Pls advise further<br>
 pls look into this and advise, CX wants to make MOC </span></div>
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Best Regards,<br>
Ali Hazzaa</span></div>
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