Subject: Ticket Assigned - 9579444192/ late delivery
From: Home Box <[email-masked]>
To: [email-masked]
Date: Mon, 25 Jul 2022 13:49:10 +0000

Hi Alhamzi Mohammed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  9579444192/ late delivery Mikel                    hi again           05:28 PM, 25th Jul                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           05:28 PM, 25th Jul                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            05:28 PM, 25th Jul                     Mikel                    still waiting for my delivery. pls follow up. order no 9579444192           05:29 PM, 25th Jul                   New                   We are experiencing high volume of incoming messages. Please make sure you've described your query in detail. Please be sure to include your Order Number/Invoice number or details of the item you are inquiring about.            05:30 PM, 25th Jul                   New                   If you have any pictures that you would like to share, please do that.            05:30 PM, 25th Jul                   New                   We will respond to your query in just a few minutes. Please accept our apologies for the delay. Thank you for your patience           05:30 PM, 25th Jul                     Mikel                    ive been trying to follow up from morning.           05:32 PM, 25th Jul                   Alhamzi                   Hi Mikel, thank you for contacting us. This's Alhamzi We would be happy to help you.           05:34 PM, 25th Jul                   Alhamzi                   Please wait while we check the details.            05:34 PM, 25th Jul                   Alhamzi                   Please confirm if the following phone number is correct: 971525190398           05:35 PM, 25th Jul                     Mikel                    yes           05:36 PM, 25th Jul                   Alhamzi                   We have checked and it appears that the following order number: (9579444192) is on its way to you and it is out for delivery. Please allow us some more time.  Please contact you if you did not get your order within 24 hours and we will help you in the best way.           05:41 PM, 25th Jul                   Alhamzi                   Do you have any other inquiries that we can help with?           05:41 PM, 25th Jul                     Mikel                    so what time will it be deliver           05:42 PM, 25th Jul                   Alhamzi                   Please contact us if the order was not delivered today and we will help you in the best way           05:43 PM, 25th Jul                   Alhamzi                   Do you have any other inquiries that we can help with?           05:43 PM, 25th Jul                     Mikel                    how can i cancel the order           05:43 PM, 25th Jul                     Mikel                    supposedly it is for yesterday           05:44 PM, 25th Jul                   Alhamzi                   This order cannot be cancelled as it has already been shipped from our warehouse. To cancel this order and receive your refund, kindly refuse the delivery when the courier partner contacts you. Once the items are received back to our warehouse,your order will be cancelled and your refund processed.           05:45 PM, 25th Jul                   Alhamzi                   We will escalate to our team to make your order of their priority           05:45 PM, 25th Jul                   Alhamzi                   Do you have any other inquiries that we can help with?           05:45 PM, 25th Jul                     Mikel                    pls do escalate it. been trying to follow up from morning. thaks           05:46 PM, 25th Jul                   Alhamzi                   okay           05:48 PM, 25th Jul                   Alhamzi                   Do not hesitate to contact us for more assistance            05:48 PM, 25th Jul                   Alhamzi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:48 PM, 25th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4653912