Subject: Ticket Assigned - 9579430113/ update address
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sun, 24 Jul 2022 03:14:59 +0000

Hi Alhamzi Mohammed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  9579430113/ update address Julia                    Hello           07:01 AM, 24th Jul                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           07:01 AM, 24th Jul                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            07:01 AM, 24th Jul                     Julia                    Hi! Your order number 9579430113 is out for delivery. Track at https://tracking.fareye.co/tracking?MweJzZjh0SyJohFXnpifrnBv9Zk5biAla6zrX85CPjw=#/ Stay Happy           07:01 AM, 24th Jul                   Alhamzi                   Hi Julia, thank you for contacting us. This's Alhamzi We would be happy to help you.           07:01 AM, 24th Jul                   Alhamzi                   Please wait while we check the details.            07:01 AM, 24th Jul                   Alhamzi                   your order is on its way           07:02 AM, 24th Jul                   Alhamzi                   Kindly note that the estimated delivery time frame for household items (non-furniture) is within 2-1 business days.           07:02 AM, 24th Jul                     Julia                    Hi           07:02 AM, 24th Jul                   Alhamzi                   our team will contact you on 971553726410           07:02 AM, 24th Jul                   Alhamzi                   Do you have any other inquiries that we can help with?           07:03 AM, 24th Jul                     Julia                    This location is not yet open, its a new apartment           07:03 AM, 24th Jul                     Julia                    So its nobody there           07:03 AM, 24th Jul                   Alhamzi                   you can share the exact location with the delivery team when they contact you for delivery           07:03 AM, 24th Jul                   Alhamzi                   Do you have any other inquiries that we can help with?           07:03 AM, 24th Jul                     Julia                    I need to be delivered toghether with the mattess please           07:03 AM, 24th Jul                     Julia                    On 1aug           07:04 AM, 24th Jul                     Julia                    Or the pillows to my current location and my mattress to the new location           07:04 AM, 24th Jul                     Julia                    Whats best?           07:04 AM, 24th Jul                   Alhamzi                   We apologies as we are unable to synchronize both delivery since each is delivered with different courier           07:04 AM, 24th Jul                     Julia                    Oh           07:05 AM, 24th Jul                     Julia                    Then where i can share the location           07:05 AM, 24th Jul                   Alhamzi                   both items to the same location?           07:05 AM, 24th Jul                     Julia                    No           07:07 AM, 24th Jul                     Julia                    Today pillows in Liwan, the mattress on 1aug in Warsan           07:07 AM, 24th Jul                   Alhamzi                   the registered address is to Warsan           07:08 AM, 24th Jul                     Julia                    I will be there after 1aug           07:09 AM, 24th Jul                   Alhamzi                   please share with us the complete location in Liwan so we can update it with our team           07:09 AM, 24th Jul                     Julia                    Liwan, mazaya 3, #518           07:10 AM, 24th Jul                     Julia                    This is for today delivery only           07:10 AM, 24th Jul                   Alhamzi                   okay           07:11 AM, 24th Jul                     Julia                    The matress goes to Warsan on 1st aug           07:11 AM, 24th Jul                   Alhamzi                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             07:11 AM, 24th Jul                   Alhamzi                   Do you have any other inquiries that we can help with?           07:11 AM, 24th Jul                     Julia                    Nothing else, thank you           07:13 AM, 24th Jul                     Julia                    You ve been very helpful           07:13 AM, 24th Jul                   Alhamzi                   Thanks           07:14 AM, 24th Jul                   Alhamzi                   Do not hesitate to contact us for more assistance            07:14 AM, 24th Jul                   Alhamzi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:14 AM, 24th Jul                     Julia                    Likewise!           07:14 AM, 24th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4648474