Subject: Ticket Assigned - RE: Complaint - Warranty Claim
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sat, 23 Jul 2022 15:39:20 +0000

Hi Alhamzi Mohammed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  RE: Complaint - Warranty Claim Homebox team,

To my utter disasspointment, more than a month has passed yet again from my last email and no one has taken any action. Is there no responsible person in the entire landmark group who can sort out my problem? See the below email and attachments.

Regards
Mujtaba

From: Mujtaba Raza
Sent: Friday, 24 June 2022 10:42 AM
To: [email-masked]
Cc: Mujtaba Raza <[email-masked]>; [email-masked]
Subject: RE: Complaint - Warranty Claim

Dear Murtaza,

I am writing to you in continuation of the mail thread below. Just to give you background:

  1.  I initiated the complain some months back regarding the Imedico mattress. After much wait I did get a call but I demanded that either give me a refund or a different mattress as Imedico was of poor quality. Nothing happened.
  2.  Its been more than 7 months since I bought this and more than 5 months probably since I raised the complaints on phone and then on emails. Every night atleast once I remember you guys and trust me not in the best words.
  3.  I got call from someone from Homebox and they said they can only provide Imedico as a replacement. I said okay, but if there is a problem again, I will need a complete refund. Homebox agreed.
Now coming to present day. On 22nd Jul (this last Wednesday), I got a call from a driver who claimed he would be delivering me the replacement mattress. They did come but they were not in homebox attire (they appeared to be some random movers). The biggest problem was that The mattress they brought had no sticker on it with the homebox logo and details. Upon inquiry, they said that the mattress is from Umm al Quain. This really turned me off. The people who brought the mattress literally demonstrated the kind of quality you are providing. I am attaching the videos that I took when they came here.

I am totally disappointed with what you guys are providing as a product and the kind of customer service you are providing. I need a refund for this mattress. Please send someone to take this back and give me back my money. I have suffered enough already. I saw on the note these guys had that you are the team lead for this case, therefore, I expect a responsible action from your side.

Regards
Mujtaba
+971 56 502 9622

From: Mujtaba Raza
Sent: Monday, 23 May 2022 5:37 PM
To: [email-masked]<mailto:[email-masked]>
Cc: Mujtaba Raza <[email-masked]<mailto:[email-masked]>>
Subject: FW: Complaint - Warranty Claim

Hi there,

I just found this email of yours on the website. Previously your phone support team had given me the email ID on which I haven’t received a single response. Can you please escalate my complaint to the top as I have been facing severe issue due to your product and no body is bothered to respond.

Refer to my emails below.

Regards
Mujtaba Hassan Raza
+971 56 502 9622

NOMAC | Public
From: Mujtaba Raza
Sent: Monday, 23 May 2022 5:33 PM
To: [email-masked]' <[email-masked]<mailto:[email-masked]>>
Cc: 'Mujtaba Raza' <[email-masked]<mailto:[email-masked]>>
Subject: RE: Complaint - Warranty Claim

Hi,

It has been more than a month since I sent this email. The original complaint was launched in March. So far no body has even bothered to atleast reply or call me back to resolve the issue. Can you please escalate the matter to the highest level.

I am done with you guys.

Mujtaba

NOMAC | Public
From: Mujtaba Raza
Sent: Thursday, 21 April 2022 1:00 PM
To: [email-masked]<mailto:[email-masked]>
Cc: Mujtaba Raza <[email-masked]<mailto:[email-masked]>>
Subject: Complaint - Warranty Claim

Hi,

My name is Mujtaba Hassan Raza. My registered phone number with Homebox is +971 56 502 9622.

I purchased a IMedico Mattress (180x200cm) along with a bedroom set from Homebox back in Nov 21’. In the second half of March 2022 I raised a complaint regarding the mattress and requested the call centre that I want this to be covered by warranty. The call centre committed that someone from Homebox inspection team will come in next 10 days and verify and confirm the issue.

It has been more than a month and no one has come. I randomly got a call yesterday from Homebox delivery team that they want to come and replace the mattress with a new one.

At this point I am already very disappointed by your customer service that they didn’t bother to fulfil their commitment and no one contacted me over the last one month and I had to sleep on that defected mattress. I do not trust the quality of this mattress anymore. If it can develop serious problems in just a few months, I don’t want to get a replacement of the same thing. I don’t want to spend the rest of warranty period chasing after your hopeless team. So very clearly replacing a problematic thing with another problematic thing will not solve the problem for me.

I demand a complete refund of this mattress or provide me with some other model of the mattress as this one is completely useless based on its poor quality.

I would expect that you would show some decency and contact me at the earliest to resolve the problem as I don’t want to spend another 1 month waiting for your response.

Regards
Mujtaba Hassan Raza

NOMAC | Public

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 https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4647129