Subject: New Reply Received - 29001004490220210516 - Photos Request
From: Home Box <[email-masked]>
To: [email-masked]
Date: Wed, 20 Jul 2022 11:21:03 +0000

Hi Alhamzi Mohammed,  The customer has responded to the ticket.  29001004490220210516 - Photos Request  Ticket comment <div dir="ltr">
<div class="gmail_default" style="font-family:arial,sans-serif;font-size:small">Dears,</div>
<div class="gmail_default" style="font-family:arial,sans-serif;font-size:small"><br></div>
<div class="gmail_default" style="font-family:arial,sans-serif;font-size:small">
<span style="font-family:Arial,Helvetica,sans-serif">As per my conversation with the customer service agent, I told her my complaint is not about warranty coverage, the issue is when your maintenance team came to install the cupboard they damaged my bed because they put the bed on the wall vertically when they were installing the cupboard.</span> </div>
<div class="gmail_default" style="font-family:arial,sans-serif;font-size:small"><br></div>
<div class="gmail_default" style="font-family:arial,sans-serif;font-size:small">So, I am asking you to let your team resolve their fault.</div>
<div class="gmail_default" style="font-family:arial,sans-serif;font-size:small"><br></div>
<div class="gmail_default" style="font-family:arial,sans-serif;font-size:small">Regards,</div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wed, Jul 20, 2022 at 3:13 PM Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr">
<div dir="ltr">Hi Osama, </div>
<div dir="ltr">
<br>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
<div> </div>
<div>We sincerely apologize for any inconvenience caused to you.</div>
<div><br></div>
<div dir="ltr">We would like to inform you that we are unable to sent the maintenance team to your new location. If you change the address then you will not be able to use the warranty as  per the policy of HomeBox. </div>
<div><br></div>
<div>We thank you for your understanding and cooperation. Feel free to get in touch with us for further assistance.</div>
<div><br></div>
<div>Your Friends,</div>
<div>The Support Team</div>
</div></div>

	

</div></blockquote>
<br><div><br></div>-- <br><div dir="ltr" class="gmail_signature"><div dir="ltr"><div><font style="font-size:9pt;font-family:Tahoma;color:blue"><font style="font-size:9pt;color:rgb(31,73,125)"><span style="margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-stretch:inherit;font-size:9pt;line-height:inherit;vertical-align:baseline;color:blue"><div class="MsoNormal" style="color:rgb(32,33,36);font-family:Arial,Helvetica,sans-serif;font-size:small"><font style="font-size:9pt;font-family:Tahoma;font-weight:bold;color:rgb(31,73,125)">Osama Swareldahab</font></div>
<div class="MsoNormal" style="color:rgb(32,33,36);font-family:Arial,Helvetica,sans-serif;font-size:small"><font style="font-size:9pt;font-family:Tahoma;color:rgb(191,191,191)"><font style="font-size:9pt;color:rgb(31,73,125)"><font style="color:rgb(165,165,165)">Business Analyst</font></font></font></div>
<div class="MsoNormal" style="color:rgb(32,33,36);font-family:Arial,Helvetica,sans-serif;font-size:small"><font style="font-size:9pt;font-family:tahoma;color:rgb(31,73,125)"><font style="font-size:9pt;font-family:Tahoma">M:+971 5 66500647</font></font></div></span></font></font></div></div></div>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4601161