Subject: Response time SLA violated - inbound call for order ID : 6188904500
From: [email-masked]
To: [email-masked]
Date: Sat, 10 Dec 2022 15:12:54 +0000

Hi,  There has been no response from the helpdesk for a ticket. The first response was due by 
                        06:51 PM GST today.  Ticket Details:   Subject - inbound call for order ID : 6188904500  Requestor - [email-masked]  This is an escalation email from Landmark Group https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5443629