Subject: New Reply Received - 9590867025/ late collection
From: Home Box <[email-masked]>
To: [email-masked]
Date: Wed, 02 Nov 2022 14:50:47 +0000

Hi Alhamzi Mohammed,  The customer has responded to the ticket.  9590867025/ late collection  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/DA04Tr7WHiG8OOTGfv6PLg~~/AALN9wA~/RgRlQ7dDPVcDc3BjQgpjTsODYmPhpNNTUhlzdXBwb3J0QGhvbWVib3hzdG9yZXMuY29tWAQAAAAB" alt=""></div>
Dear Team,<br>
<br>
Well noted. The order is now raised as urgent.<br>
<br>
Best regards, <br>
 
<div>
<br>
<span class="labelnormal"><span class="labelname_sf">Zaid Damra</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #F26641" rel="noreferrer">www.shipa.com</a> </span>
</div>

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<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>2/11/2022 6:48 PM GMT+04:00<br>
<strong>To: </strong>[email-masked]<br>
<strong>Cc: </strong>[email-masked]; [email-masked]; [email-masked]<br>
<strong>Subject: </strong>Fwd: [#5073815] - 9590867025/ late collection<br>
 
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<div dir="ltr">Hi Support team.</div>

<div> </div>

<div dir="ltr">Kindly note the New RVP: SD008453672, and arrange the collection on priority basis. </div>

<div dir="ltr"> </div>

<div dir="ltr">Regards</div>

<div dir="ltr">Syed</div>
</div>

<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">On Tue, 1 Nov at 2:45 PM <span class="separator">, Home Box &lt;[email-masked]&gt; wrote: </span>

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<div class="MsoNormal"><span class="separator"><a href="mailto:[email-masked]" id="OWAAMADFEAE9E5D944253BF90045929402475" rel="noreferrer"><span style="font-family:'calibri' , sans-serif;text-decoration:none">@Farhan Ahmad</span></a> – please raise a new RVP and forward it to Marniel (Aramex) .</span></div>

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<blockquote class="freshdesk_quote">
<div><span class="separator">From: Marniel Baul &lt;[email-masked]&gt;<br>
<b>Sent:</b> Tuesday, November 1, 2022 1:03 PM<br>
<b>To:</b> Home Box &lt;[email-masked]&gt;; Sridhar Katta &lt;[email-masked]&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5073815] - 9590867025/ late collection</span></div>

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<div class="MsoNormal"><span class="separator">Dear,</span></div>

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<div class="MsoNormal"><span class="separator">There is no booking linked to the given AWB. Please assist to provide new AWB with booking reference. Thanks. </span></div>

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<div class="MsoNormal"><span class="separator"><span style="font-size:10pt">Customer Success Specialist</span></span></div>

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<div class="MsoNormal"><span class="separator"><b>From:</b> Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Tuesday, November 1, 2022 11:31 AM<br>
<b>To:</b> Marniel Baul &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; Yanal Anz &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Ahmad Alawneh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Subject:</b> Fwd: [#5073815] - 9590867025/ late collection</span></div>

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<div class="MsoNormal"><span class="separator"><strong><span style="font-size:10.5pt;font-family:'-apple-system'">Escalation 2</span></strong><br>
<br>
<span style="font-size:10.5pt;font-family:'-apple-system'">Hi Team,<br>
<br>
Problem Statement: Late Collection<br>
<br>
Order Date : Oct 18, 2022<br>
Order ID:  <span style="color:black">9590867025</span><br>
Tracking ID: <strong><span style="font-family:'-apple-system'">47737552951</span></strong><br>
<br>
Assistance Required: Need Urgent Collection<br>
Issue Description: <strong><span style="font-family:'-apple-system'">The return request was created on 10/21/22 and till now the item has not collected from the customer.</span></strong><br>
<br>
Cx. confirmed the contact number: 971526061152<br>
<br>
This is for your kind information and promote action.<br>
<br>
Regards,<br>
Farha</span> </span></div>

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<blockquote style="margin-top:5pt;margin-bottom:5pt">
<div class="MsoNormal"><span class="separator"><span style="font-size:10.5pt;font-family:'-apple-system'">On Sun, 30 Oct at 8:23 PM <span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote: </span></span> </span></div>

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<div class="MsoNormal"><span class="separator"><span style="font-size:10.5pt;font-family:'-apple-system'">Hi Team,</span></span></div>

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<div class="MsoNormal"><span class="separator"><span style="font-size:10.5pt;font-family:'-apple-system'">Problem Statement: <strong><span style="font-family:'-apple-system'">Late Collection</span></strong><br>
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<div class="MsoNormal"><span class="separator"><span style="font-size:10.5pt;font-family:'-apple-system'">Order Date : Oct 18, 2022</span></span></div>

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<div class="MsoNormal"><span class="separator"><span style="font-size:10.5pt;font-family:'-apple-system'">Order ID:  <strong><span style="font-family:'-apple-system'">9590867025</span></strong> </span></span></div>

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<div class="MsoNormal"><span class="separator"><span style="font-size:10.5pt;font-family:'-apple-system'">Tracking ID: 47737552951</span></span></div>

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<div class="MsoNormal"><span class="separator"><span style="font-size:10.5pt;font-family:'-apple-system'">Assistance Required: Need Urgent Collection</span></span></div>

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<div class="MsoNormal"><span class="separator"><span style="font-size:10.5pt;font-family:'-apple-system'">Issue Description: The return request was created on <strong><span style="font-family:'-apple-system'">10/21/22</span></strong> and till now the item has not collected from the customer.<br>
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Cx. confirmed the contact number: 971526061152</span></span></div>

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<div class="MsoNormal"><span class="separator"><span style="font-size:10.5pt;font-family:'-apple-system'">This is for your kind information and promote action.</span></span></div>

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<div class="MsoNormal"><span class="separator"><span style="font-size:10.5pt;font-family:'-apple-system'">Regards,</span></span></div>

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<div class="MsoNormal"><span class="separator"><span style="font-size:10.5pt;font-family:'-apple-system'">M.Alhamzi</span></span></div>

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<span class="separator"><span style="font-size:1pt;font-family:'fdtktid' , serif;color:white">5073815:1125156</span><span style="font-size:10.5pt;font-family:'-apple-system'"> </span> </span>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5073815