Subject: Note Added - [#5047435] WWD issue/ 29004107440020220526
From: Home Box <[email-masked]>
To: [email-masked]
Date: Wed, 02 Nov 2022 14:39:14 +0000

Hi ,    Tanveer Haque added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5047435    Subject:  WWD issue/ 29004107440020220526       Requester: Mohamad Toufi El Achkar    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dear <a id="OWAAME42EDC76FA7B43B2AD971788CF2C8F15" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Sabry Yousef</span></a>,</div>
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<div class="MsoNormal">Please find the attached pictures and update if the same is acceptable by the customer.</div>
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<div class="MsoNormal">Regards,</div>
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Description automatically generated"></span></div>
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<div class="MsoNormal" style="line-height:105%"><span style='font-size:10.0pt;line-height:105%;font-family:"Futura Std Book";color:black;mso-fareast-language:EN-GB'>Tanveer Haque</span></div>
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<span style='font-size:10.0pt;line-height:105%;font-family:"Futura Std Medium";color:#5F5F5F;mso-fareast-language:EN-GB'>HAPPINESS Every where</span><span style="font-size:10.0pt;line-height:105%;color:black;mso-fareast-language:EN-GB"></span>
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<span style='font-size:9.0pt;line-height:105%;font-family:"Futura Std Book";color:#7F7F7F;mso-fareast-language:EN-GB'>M  :  +971 509445260</span><span style="font-size:9.0pt;line-height:105%;color:#7F7F7F;mso-fareast-language:EN-GB"></span>
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<span style='font-size:9.0pt;line-height:105%;font-family:"Futura Std Book";color:#7F7F7F;mso-fareast-language:EN-GB'>E   :  </span><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><span lang="EN-GB" style="font-size:9.0pt;line-height:105%;color:#7F7F7F;mso-fareast-language:EN-GB"></span>
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<span style='font-size:9.0pt;line-height:105%;font-family:"Futura Std Book";color:#7F7F7F;mso-fareast-language:EN-GB'>P.O.Box 282028, UAE.</span><span style="font-size:9.0pt;line-height:105%;color:#7F7F7F;mso-fareast-language:EN-GB"></span>
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<a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&amp;data=04%7C01%7CJasim.Bebal%40landmarkgroup.com%7C86a82fb702b84844653d08d8fdb8352e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637538314886374237%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=3ktz8eDlyfzEUEIe3B1CWHyZEviSdQWV7wRurSNr128%3D&amp;reserved=0" title="Original URL:
http://www.homeboxstores.com/

Click to follow link." rel="noreferrer"><span style='font-size:9.0pt;line-height:105%;font-family:"Futura Std Book";color:#7F7F7F;mso-fareast-language:EN-GB'>www.homeboxstores.com</span></a><span lang="EN-GB" style="font-size:12.0pt;line-height:105%;mso-fareast-language:EN-GB"></span>
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<div>From: Sabry Yousef &lt;[email-masked]&gt; <br>
<b>Sent:</b> Wednesday, November 2, 2022 6:31 PM<br>
<b>To:</b> HB Warehouse &lt;[email-masked]&gt;; Tanveer Haque &lt;[email-masked]&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;[email-masked]&gt;; Home Box &lt;[email-masked]&gt;; Yunis Fakrudeen &lt;[email-masked]&gt;; Somaskandan Karthikeyan &lt;[email-masked]&gt;; Murtaza Kutiyanawala
 &lt;[email-masked]&gt;; Ahmed Zoher &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5047435] - Returns</div>
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<div class="MsoNormal"><a id="OWAAMB21CB9C002D24A309E45E527DA23A1F7" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@HB Warehouse</span></a></div>
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<div class="MsoNormal">Kind reminder.</div>
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<div class="MsoNormal" style="background:white"><span style="color:#201F1E">Best Regards,</span></div>
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<div class="MsoNormal" style="background:white"><span style="color:black"><img width="479" height="128" style="width:4.9861in;height:1.3333in" id="Picture_x0020_3" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMzkzMDQwMSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.UpJNAQcCVBVe-XCrX2i27wW6tzt-kaSD0UZDZDZYPhg" data-id="2044003930401"></span></div>
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<b>From:</b> Sabry Yousef <br>
<b>Sent:</b> Tuesday, November 1, 2022 2:04 PM<br>
<b>To:</b> HB Warehouse &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Tanveer Haque &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Yunis Fakrudeen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Somaskandan Karthikeyan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Murtaza Kutiyanawala &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ahmed
 Zoher &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5047435] - Returns<br>
<b>Importance:</b> High</div>
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<div class="MsoNormal"><span style='font-size:12.0pt;font-family:"Abadi",sans-serif'>Dear Team,</span></div>
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<div class="MsoNormal"><span style='font-size:12.0pt;font-family:"Abadi",sans-serif'>Kindly find the below and advice further.</span></div>
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<div class="MsoNormal"><span style='font-size:12.0pt;font-family:"Abadi",sans-serif'>Note : press marks didn’t go till date.</span></div>
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<div class="MsoNormal"><span style='font-size:7.0pt;font-family:"Verdana",sans-serif;color:black'>Ref CRM 4292868, Cx complained that the replaced item have a pressed marks and asking to arrange replacement again. Pictures attached on email.</span></div>
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<div class="MsoNormal"><span style='font-size:7.0pt;font-family:"Verdana",sans-serif;color:black'>Replacement</span></div>
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<td style="border-top:none;border-left:none;border-bottom:inset 1.0pt;border-right:inset 1.0pt;background:#E1EECA;padding:.75pt .75pt .75pt .75pt;height:17.35pt">
<div class="MsoNormal"><span style='font-size:7.0pt;font-family:"Verdana",sans-serif;color:black'>Only Forwarded</span></div>
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<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="983" style="width:737.5pt;background:#D30C26;border-collapse:collapse">
<tbody>
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<td style="border:solid #C1C1C1 1.0pt;background:#FCFCFC;padding:1.5pt 1.5pt 1.5pt 1.5pt;height:8.95pt">
<div class="MsoNormal" style="mso-margin-top-alt:3.75pt;margin-right:0in;margin-bottom:7.5pt;margin-left:0in">
<span style='font-family:"Lucida Sans Unicode",sans-serif;color:black;background:yellow;mso-highlight:yellow'>24-Oct-2022</span>
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<td style="border:solid #C1C1C1 1.0pt;border-left:none;background:#FCFCFC;padding:1.5pt 1.5pt 1.5pt 1.5pt;height:8.95pt">
<div class="MsoNormal" style="mso-margin-top-alt:3.75pt;margin-right:0in;margin-bottom:7.5pt;margin-left:0in">
<span style='font-family:"Lucida Sans Unicode",sans-serif;color:black;background:yellow;mso-highlight:yellow'>CTD PENDING</span>
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<td style="border:solid #C1C1C1 1.0pt;border-left:none;background:#FCFCFC;padding:1.5pt 1.5pt 1.5pt 1.5pt;height:8.95pt">
<div class="MsoNormal" style="mso-margin-top-alt:3.75pt;margin-right:0in;margin-bottom:7.5pt;margin-left:0in">
<span style='font-family:"Lucida Sans Unicode",sans-serif;color:black;background:yellow;mso-highlight:yellow'>LHBW</span>
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<span style='font-family:"Lucida Sans Unicode",sans-serif;color:black;background:yellow;mso-highlight:yellow'>047_DXB40142</span>
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<td style="border:solid #C1C1C1 1.0pt;border-left:none;background:#FCFCFC;padding:1.5pt 1.5pt 1.5pt 1.5pt;height:8.95pt">
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<span style='font-family:"Lucida Sans Unicode",sans-serif;color:black;background:yellow;mso-highlight:yellow'>106221</span>
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<td style="border:solid #C1C1C1 1.0pt;border-left:none;background:#FCFCFC;padding:1.5pt 1.5pt 1.5pt 1.5pt;height:8.95pt">
<div class="MsoNormal" style="mso-margin-top-alt:3.75pt;margin-right:0in;margin-bottom:7.5pt;margin-left:0in">
<span style='font-family:"Lucida Sans Unicode",sans-serif;color:black;background:yellow;mso-highlight:yellow'>Sandeep</span>
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<td style="border:solid #C1C1C1 1.0pt;border-left:none;background:#FCFCFC;padding:1.5pt 1.5pt 1.5pt 1.5pt;height:8.95pt">
<div class="MsoNormal" style="mso-margin-top-alt:3.75pt;margin-right:0in;margin-bottom:7.5pt;margin-left:0in">
<span style='font-family:"Lucida Sans Unicode",sans-serif;color:black;background:yellow;mso-highlight:yellow'>0563698217</span>
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<td style="border:solid #C1C1C1 1.0pt;border-left:none;background:#FCFCFC;padding:1.5pt 1.5pt 1.5pt 1.5pt;height:8.95pt">
<div class="MsoNormal" style="mso-margin-top-alt:3.75pt;margin-right:0in;margin-bottom:7.5pt;margin-left:0in">
<span style='font-family:"Lucida Sans Unicode",sans-serif;color:black;background:yellow;mso-highlight:yellow'>29004107440020220526</span>
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</td>
<td style="border:solid #C1C1C1 1.0pt;border-left:none;background:#FCFCFC;padding:1.5pt 1.5pt 1.5pt 1.5pt;height:8.95pt">
<div class="MsoNormal" style="mso-margin-top-alt:3.75pt;margin-right:0in;margin-bottom:7.5pt;margin-left:0in">
<span style='font-family:"Lucida Sans Unicode",sans-serif;color:black;background:yellow;mso-highlight:yellow'>4278847</span>
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</td>
<td style="border:solid #C1C1C1 1.0pt;border-left:none;background:#FCFCFC;padding:1.5pt 1.5pt 1.5pt 1.5pt;height:8.95pt">
<div class="MsoNormal" style="mso-margin-top-alt:3.75pt;margin-right:0in;margin-bottom:7.5pt;margin-left:0in">
<span style='font-family:"Lucida Sans Unicode",sans-serif;color:black;background:yellow;mso-highlight:yellow'>replace full pc.</span>
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<td style="border:solid #C1C1C1 1.0pt;border-left:none;background:#FCFCFC;padding:1.5pt 1.5pt 1.5pt 1.5pt;height:8.95pt">
<div class="MsoNormal" style="mso-margin-top-alt:3.75pt;margin-right:0in;margin-bottom:7.5pt;margin-left:0in">
<span style='font-family:"Lucida Sans Unicode",sans-serif;color:black;background:yellow;mso-highlight:yellow'>Close</span>
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</td>
<td style="border:solid #C1C1C1 1.0pt;border-left:none;background:#FCFCFC;padding:1.5pt 1.5pt 1.5pt 1.5pt;height:8.95pt">
<div class="MsoNormal" style="mso-margin-top-alt:3.75pt;margin-right:0in;margin-bottom:7.5pt;margin-left:0in">
<span style='font-family:"Lucida Sans Unicode",sans-serif;color:black;background:yellow;mso-highlight:yellow'>completed</span>
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<div class="MsoNormal"><img width="662" height="946" style="width:6.8958in;height:9.8541in" id="Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMzkzMDQwMywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.a2CU9zavZoqjQF0hL0K5R6mYPcD7JRruoCpAzEWWl8I" data-id="2044003930403"></div>
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<div class="MsoNormal" style="background:white"><span style="color:#201F1E">Best Regards,</span></div>
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<div class="MsoNormal" style="background:white"><span style="color:black"><img width="479" height="128" style="width:4.9861in;height:1.3333in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMzkzMDQwMSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.UpJNAQcCVBVe-XCrX2i27wW6tzt-kaSD0UZDZDZYPhg" data-id="2044003930401"></span></div>
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<div class="MsoNormal">
<b>From:</b> Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Tuesday, November 1, 2022 12:07 PM<br>
<b>To:</b> HB Warehouse &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Tanveer Haque &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ramesh Veluchamy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5047435] - Returns</div>
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<div>
<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
</span></i></b><span style="color:indianred"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
<br>
<strong><span style="font-family:-apple-system">Problem Statement:  Damaged after delivery </span></strong><b><br>
</b><br>
Order Date: 26-May-2022<br>
Order ID: 29004107440020220526    <br>
CRM No: 4302191<br>
Item ID: 163417671<br>
<br>
<strong><i><span style="font-family:-apple-system">Issue Description: (Eclipse 2 Seater Sofa) Cx complained that the replaced item has pressed marks and asking to arrange replacement again.</span></i></strong><b><i><br>
<strong><span style="font-family:-apple-system">Please check and arrange the replacement soon.</span></strong><br>
</i></b><br>
Regards,</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Mohiuddin.</span></div>
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</div>
</div>
<div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-apple-system">On Sun, 30 Oct at 5:59 AM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
</span></span><span class="separator"></span>
</div>
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<span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Hi Team,</span><span style="color:#183247"></span>
</div>
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<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span></div>
<div> </div>
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<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Problem Statement:  <b>Damaged after delivery </b>
</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span></div>
<div> </div>
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<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Order Date: 26-May-2022</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Order ID:
<b>29004107440020220526    </b> </span></div>
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<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">CRM No: 4302191<br>
Item ID: 163417671 </span></div>
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</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span></div>
<div> </div>
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<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Issue Description: (Eclipse 2 Seater Sofa) Cx complained that the replaced item has pressed marks and asking to arrange replacement again.</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Please check and arrange the replacement soon.</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Regards,</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Aws</span></div>
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<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-apple-system">On Fri, 28 Oct at 3:58 AM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
</span></span><span class="separator"></span>
</div>
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<div>
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<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Hi Team,</span><span style="color:#183247"></span>
</div>
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</div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span></div>
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<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Problem Statement:  <b>Damaged after delivery </b>
</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span></div>
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<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Order Date : 26-May-2022</span></div>
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</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Order ID:
<b>29004107440020220526    </b> </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">CRM No: 4292868<br>
Item ID: 163417671 </span></div>
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<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span></div>
<div> </div>
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<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Issue Description: Eclipse 2 Seater Sofa back side has pressed marks.</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Please check and arrange the replacement soon.</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span></div>
<div> </div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Regards,</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">HomeBox Cs Team.</span></div>
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<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-apple-system">On Wed, 26 Oct at 2:18 PM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
</span></span><span class="separator"></span>
</div>
<div></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
<div></div>
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</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"></span></div>
<div> </div>
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</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Problem Statement:  <b>Damaged after delivery </b>
</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Order Date : 26-May-2022</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Order ID:
<b>​29004107440020220526    </b> </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">CRM No: ​4292868<br>
Item ID: 163417671 </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"></span></div>
<div> </div>
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<div>
<div class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.5pt;font-family:-apple-system">Issue Description: in ref to #4278847, please check and arrange for the replacement ASAP.</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please check and do the needful</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"></span></div>
<div> </div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Regards,</span></div>
<div></div>
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</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">M.Alhamzi</span></div>
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<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>5047435:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
</span>
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