Subject: Note Added - [#5073815] 9590867025/ late collection
From: Home Box <[email-masked]>
To: [email-masked]
Date: Tue, 01 Nov 2022 09:03:21 +0000

Hi ,    Marniel Baul added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5073815    Subject:  9590867025/ late collection   Requester: Alyazia Alnuaimi    Note Content:   <div class="WordSection1">
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<div class="MsoNormal">Dear,</div>
<div></div>
<div></div>
<div class="MsoNormal">There is no booking linked to the given AWB. Please assist to provide new AWB with booking reference. Thanks.
</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">Important: Please ensure not to choose the non-working day (weekend) as pickup date.
</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">Thanks and Regards,</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal"><b><span style="font-size:12.0pt">Marneil Anne Baul-Sabocojan</span></b></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="font-size:10.0pt">Customer Success Specialist</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="font-size:10.0pt">Aramex International LLC. </span></div>
<div>
</div>
<div></div>
<div class="MsoNormal">
<span style="mso-ignore:vglayout;margin-left:6px;margin-top:77px;width:346px;height:1px"><img width="277" height="1" style="width:2.8833in;height:.0083in" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMzgwMTM2OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.G2wOKO0glyk2O6PLEwO2_5D9fzw8VZKxPCf6BlxnE_Y" data-id="2044003801369"></span><b><span style='font-size:10.0pt;font-family:"Arial",sans-serif'> </span></b>
</div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="font-size:10.0pt">T.  +971 4 6076421</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="font-size:10.0pt">T.  +966 115121821</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style='font-size:7.5pt;font-family:"Helvetica",sans-serif'> </span></div>
<div></div>
<div></div>
<div class="MsoNormal">
<span style="mso-ignore:vglayout;margin-left:250px;margin-top:101px;width:125px;height:67px"><img width="100" height="54" style="width:1.0416in;height:.5583in" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMzgwMTM3MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.6-r-jE4PVj91PLzqK8Fwp4kOdnmQZP0Kr4tJ5NrfGf0" data-id="2044003801371"></span><a href="https://www.aramex.com/" rel="noreferrer"><span style='font-size:7.5pt;font-family:"Helvetica",sans-serif;color:windowtext;text-decoration:none'><img width="26" height="26" style="width:.275in;height:.275in" id="Picture_x0020_7" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMzgwMTM3MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.-HPdLfQnq95gOPpE9DdFTmPfhcXRzpFK1DbOnea0dtU" data-id="2044003801372" alt="Shape

Description automatically generated with low confidence"></span></a><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif'> </span><a href="https://www.facebook.com/aramex" rel="noreferrer"><span style='font-size:7.5pt;font-family:"Helvetica",sans-serif;color:windowtext;text-decoration:none'><img width="26" height="26" style="width:.275in;height:.275in" id="Picture_x0020_6" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMzgwMTM3MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.cf5e651Oqbgc-HDARXUSTeBGVztw2dyfdeACnDO-VG8" data-id="2044003801373" alt="Logo, icon

Description automatically generated"></span></a><span style='font-size:7.5pt;font-family:"Helvetica",sans-serif'> </span><a href="https://twitter.com/aramex" title="https://twitter.com/aramex" rel="noreferrer"><span style='font-size:7.5pt;font-family:"Helvetica",sans-serif;color:windowtext;text-decoration:none'><img width="26" height="26" style="width:.275in;height:.275in" id="Picture_x0020_5" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMzgwMTM3NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.lOBE7YCb2ooKJYipV8a46X1YKJ23pKoYXAYJ2a7N1V4" data-id="2044003801374" alt="A bright light in the dark

Description automatically generated with low confidence"></span></a><span style='font-size:7.5pt;font-family:"Helvetica",sans-serif'> </span><a href="https://www.instagram.com/aramex" title="https://www.instagram.com/aramex" rel="noreferrer"><span style='font-size:7.5pt;font-family:"Helvetica",sans-serif;color:windowtext;text-decoration:none'><img width="26" height="26" style="width:.275in;height:.275in" id="Picture_x0020_4" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMzgwMTM3NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.4Vi8NshC3w41PX2TJNYOxSmYg9XjeuX1lieFWS4aFoQ" data-id="2044003801377" alt="Icon

Description automatically generated"></span></a><span style='font-size:7.5pt;font-family:"Helvetica",sans-serif'> </span><a href="https://www.youtube.com/aramextv" title="https://www.youtube.com/aramextv" rel="noreferrer"><span style='font-size:7.5pt;font-family:"Helvetica",sans-serif;color:windowtext;text-decoration:none'><img width="28" height="28" style="width:.2916in;height:.2916in" id="Picture_x0020_3" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMzgwMTM3OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.RpRMFEodwjFmIKK9cRHQtyOTQnNrvpy3kxj-hVIu1UY" data-id="2044003801379" alt="A picture containing logo

Description automatically generated"></span></a><span style='font-size:7.5pt;font-family:"Helvetica",sans-serif'> </span><a href="https://www.linkedin.com/company/aramex" title="https://www.linkedin.com/company/aramex" rel="noreferrer"><span style='font-size:7.5pt;font-family:"Helvetica",sans-serif;color:windowtext;text-decoration:none'><img width="28" height="28" style="width:.2916in;height:.2916in" id="Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMzgwMTM4MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.yukUYd2Ztev4v86fSa_rJFYuGhIdxm-rMcEys8vEmqA" data-id="2044003801381" alt="Icon

Description automatically generated"></span></a>
</div>
<div></div>
<div></div>
<div class="MsoNormal">
<span style="mso-ignore:vglayout;margin-left:6px;margin-top:101px;width:226px;height:37px"><img width="181" height="30" style="width:1.8833in;height:.3083in" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMzgwMTM4MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.8SxxaRWNLK8kvNuwGqCXO07FWoDESh2_XT9cH_Yj374" data-id="2044003801383" alt="Logo

Description automatically generated"></span><span style='font-size:14.0pt;font-family:"Arial",sans-serif'> 
   </span>
</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<div class="MsoNormal"><b></b></div>
</div>
</div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Home Box &lt;[email-masked]&gt; <br>
<b>Sent:</b> Tuesday, November 1, 2022 11:31 AM<br>
<b>To:</b> Marniel Baul &lt;[email-masked]&gt;; [email-masked]; Yanal Anz &lt;[email-masked]&gt;<br>
<b>Cc:</b> Ahmad Alawneh &lt;[email-masked]&gt;; [email-masked]<br>
<b>Subject:</b> Fwd: [#5073815] - 9590867025/ late collection</div>
<div></div>
<div></div>

<div class="MsoNormal"></div>
<div> </div>
<div></div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" style="border-collapse:collapse">
<tbody>
<tr style="height:29.8pt">
<td width="1003" style="width:752.6pt;border:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;height:29.8pt">
<div style="margin:0in;margin-bottom:.0001pt">
<strong><span style='font-size:10.5pt;font-family:"Calibri",sans-serif;color:red'>[CAUTION: EXTERNAL EMAIL] </span></strong><span style="font-size:10.5pt;color:red">This email originated
<strong><span style='font-family:"Calibri",sans-serif'>outside</span></strong> of Aramex.
<strong><span style='font-family:"Calibri",sans-serif'>DO NOT CLICK</span></strong> on
<strong><span style='font-family:"Calibri",sans-serif'>LINKS</span></strong> or <strong>
<span style='font-family:"Calibri",sans-serif'>ATTACHMENTS </span></strong>unless you recognize the sender and know the content is safe. If you suspect the email to be a SPAM or a PHISHING email, please forward the email to
<strong><span style='font-family:"Calibri",sans-serif'><a href="mailto:[email-masked]" rel="noreferrer"><span style="color:red">[email-masked]</span></a>. #BeCyberSmart</span></strong></span><span style="font-size:11.5pt"></span>
</div>
<div></div>
<div></div>
</td>
</tr>
</tbody>
</table>
<div>
<div>
<div>
<div>
<div>
<div class="MsoNormal">
<strong><span style="font-size:10.5pt;font-family:-apple-system">Escalation 2</span></strong><b><span style="font-size:10.5pt;font-family:-apple-system"><br>
</span></b><span style="font-size:10.5pt;font-family:-apple-system"><br>
Hi Team,<br>
<br>
Problem Statement: Late Collection<br>
<br>
Order Date : Oct 18, 2022<br>
Order ID:  <span style="color:black">9590867025</span><br>
Tracking ID: <strong><span style="font-family:-apple-system">47737552951</span></strong><br>
<br>
Assistance Required: Need Urgent Collection<br>
Issue Description: <strong><span style="font-family:-apple-system">The return request was created on 10/21/22 and till now the item has not collected from the customer.</span></strong><br>
<br>
Cx. confirmed the contact number: 971526061152<br>
<br>
This is for your kind information and promote action.<br>
<br>
Regards,<br>
Farha</span>
</div>
<div></div>
<div></div>
</div>
</div>
<div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-apple-system">On Sun, 30 Oct at 8:23 PM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
</span></span><span class="separator"></span>
</div>
<div></div>
<div></div>
<div>
<div>
<div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Problem Statement:
<strong><span style="font-family:-apple-system">Late Collection</span></strong><br>
<strong><span style="font-family:-apple-system">​</span></strong></span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Order Date : Oct 18, 2022</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Order ID:  <strong><span style="font-family:-apple-system">9590867025</span></strong>
</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Tracking ID: 47737552951</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Assistance Required: Need Urgent Collection</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Issue Description: The return request was created on
<strong><span style="font-family:-apple-system">10/21/22</span></strong> and till now the item has not collected from the customer.<br>
<br>
Cx. confirmed the contact number: 971526061152</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">This is for your kind information and promote action.</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Regards,</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">M.Alhamzi</span></div>
<div></div>
<div></div>
</div>
</div>
</div>
</div>
</blockquote>
</div>
</div>
<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">5073815:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
</span>
</div>
<div></div>
<div></div>
</div>
</div>

</blockquote></div>