Subject: Ticket Assigned - Damaged HH item below AED 50 - 9592328155
From: Home Box <[email-masked]>
To: [email-masked]
Date: Mon, 31 Oct 2022 19:59:35 +0000

Hi Alhamzi Mohammed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Damaged HH item below AED 50 - 9592328155 Audrey                    .           11:23 PM, 31st Oct                   HB AE Whatsapp                    Hello, welcome to HomeBox!?   مرحبًا بك في هوم بوكس            11:23 PM, 31st Oct                   HB AE Whatsapp                    Hello, what can we help you with today?  ??   1 - For help placing a new order  2 - Offers and Promotions  3 - To check order or delivery status  4 - For questions about returns or refund  5 - For complaints  6 - Check Store Locations   Please reply with only a single digit corresponding to the option            11:23 PM, 31st Oct                     Audrey                    5           11:24 PM, 31st Oct                   HB AE Whatsapp                    Please select one of the options from below.  1 for warranty related questions  2 for product quality complaint  3 for other complaints            11:24 PM, 31st Oct                     Audrey                    2           11:24 PM, 31st Oct                     Audrey                    THE MIRROR YOU DELIVERED IS BROKEN           11:24 PM, 31st Oct                     Audrey                             11:25 PM, 31st Oct                     Audrey                    Order # 9592328155           11:25 PM, 31st Oct                     Audrey                    GIVE ME A NEW ONE OR GIVE ME BACK MY MONEY!!           11:25 PM, 31st Oct                     Audrey                             11:25 PM, 31st Oct                     Audrey                    I WAITED FOR THIS DELIVERY FOR SO LONG BECAUSE YOUR DELIVERY WAS DELAYED THEN THIS WHAT YOU WILL GIVE ME?           11:26 PM, 31st Oct                   Alhamzi                   Please accept my apologies for this situation. We strive to maintain a high standard of products and services and this is clearly not matching up to our benchmark.  As we do not have a replacement policy,  we will escalate this to the concerned team to process the refund AED (49.00), without returning the damaged item (161024232 - - Essential Rectangular Dressing Mirror - 30x120 cms). we request you to not create return request for damaged item.           11:48 PM, 31st Oct                   Alhamzi                   Do you have any other inquiries that we can help with?           11:48 PM, 31st Oct                     Audrey                    Yes please           11:49 PM, 31st Oct                     Audrey                    Refund it           11:49 PM, 31st Oct                     Audrey                    When will I get the refund?           11:49 PM, 31st Oct                     Audrey                    Will it be directly to my card?           11:49 PM, 31st Oct                   Alhamzi                   Yes it will be to your card. We apologies as do not know the exact time for refund. We are still requesting our team to do refund.           11:55 PM, 31st Oct                   Alhamzi                   We will update you via mail [email-masked] once we get an update.           11:55 PM, 31st Oct                   Alhamzi                   Do you have any other inquiries that we can help with?           11:55 PM, 31st Oct                     Audrey                    Okay, thank you. Hoping this will not happen again.           11:56 PM, 31st Oct                   Alhamzi                   We apologies again for this has happened to you. We will make sure this wont happen again.           11:58 PM, 31st Oct                   Alhamzi                   Do not hesitate to contact us for more assistance            11:58 PM, 31st Oct                   Alhamzi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:58 PM, 31st Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5080266