Subject: New Reply Received - maintenance / 29025202357620201030 / item : 162531816 new crm : 4244410
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sun, 30 Oct 2022 08:58:24 +0000

Hi Alhamzi Mohammed,  The customer has responded to the ticket.  maintenance / 29025202357620201030   / item : 162531816     new crm : 4244410  Ticket comment <div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)" class="elementToProof">
Dear Team,</div>
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First of all, I would like to add here, Nothing repair was done to the product. He just tides the 2,3 screws this is not called repairing and would like to add one more thing the item is still under warranty and
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<span dir="ltr" style="margin:0px" class="ContentPasted0">and as you mentioned below "</span><span dir="ltr" style="margin: 0px; color: rgb(200, 38, 19)" class="ContentPasted0">as per HomeBox policy ​we do maintenance only if the
 item is still under warranty</span><span dir="ltr" style="margin:0px" class="ContentPasted0">".</span><br class="ContentPasted0">
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<div class="elementToProof"><span dir="ltr" style="margin:0px" class="ContentPasted0">Now, this is the responsibility of the Home box to send the team for repair on the item and take my signature before closing the ticket.</span></div>
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<div class="elementToProof"><span dir="ltr" style="margin:0px" class="ContentPasted0">Awaiting your response</span></div>
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<div class="elementToProof"><span dir="ltr" style="margin:0px" class="ContentPasted0">Regards,</span></div>
<div class="elementToProof"><span dir="ltr" style="margin:0px" class="ContentPasted0">Umair Ashraf</span></div>
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<div>From: Home Box &lt;[email-masked]&gt;<br>
<b>Sent:</b> Sunday, October 30, 2022 11:30 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#4979643] - maintenance / 29025202357620201030 / item : 162531816 new crm : 4244410
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<div dir="ltr">Hi Umair, </div>
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Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div>We sincerely apologize for any inconvenience caused to you.</div>
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<div dir="ltr">Our team has informed us that possible repair was done on the product. Add to your kind notice that as per HomeBox policy ​we do maintenance only if the item is still under warranty, <br>
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<div>We thank you for your understanding and cooperation. Feel free to get in touch with us for further assistance.</div>
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<div>Your Friends,</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4979643