Subject: Ticket Assigned - Damaged mattress/ 4299269
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sat, 29 Oct 2022 02:26:07 +0000

Hi Alhamzi Mohammed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Damaged mattress/ 4299269 Rooman Ali                             06:14 AM, 29th Oct                   HB AE Whatsapp                    Hello, welcome to HomeBox!?   مرحبًا بك في هوم بوكس            06:14 AM, 29th Oct                     Rooman Ali                             06:14 AM, 29th Oct                     Rooman Ali                             06:14 AM, 29th Oct                     Rooman Ali                             06:14 AM, 29th Oct                     Rooman Ali                             06:14 AM, 29th Oct                     Rooman Ali                             06:14 AM, 29th Oct                     Rooman Ali                             06:14 AM, 29th Oct                   HB AE Whatsapp                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            06:14 AM, 29th Oct                     Rooman Ali                             06:14 AM, 29th Oct                     Rooman Ali                             06:14 AM, 29th Oct                   HB AE Whatsapp                   Sorry, that doesn't seem to be correct.?‍♂️ Would you like to try again?           06:14 AM, 29th Oct                   HB AE Whatsapp                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            06:14 AM, 29th Oct                     Rooman Ali                             06:14 AM, 29th Oct                   HB AE Whatsapp                   Sorry, that doesn't seem to be correct.?‍♂️ Would you like to try again?           06:14 AM, 29th Oct                   HB AE Whatsapp                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            06:14 AM, 29th Oct                     Rooman Ali                             06:14 AM, 29th Oct                     Rooman Ali                             06:14 AM, 29th Oct                   HB AE Whatsapp                   Sorry, that doesn't seem to be correct.?‍♂️ Would you like to try again?           06:14 AM, 29th Oct                     Rooman Ali                             06:14 AM, 29th Oct                     Rooman Ali                             06:14 AM, 29th Oct                   HB AE Whatsapp                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            06:14 AM, 29th Oct                     Rooman Ali                             06:14 AM, 29th Oct                     Rooman Ali                             06:14 AM, 29th Oct                   HB AE Whatsapp                   Sorry, that doesn't seem to be correct.?‍♂️ Would you like to try again?           06:14 AM, 29th Oct                     Rooman Ali                             06:14 AM, 29th Oct                   HB AE Whatsapp                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            06:14 AM, 29th Oct                   HB AE Whatsapp                   Sorry, that doesn't seem to be correct.?‍♂️ Would you like to try again?           06:14 AM, 29th Oct                     Rooman Ali                             06:14 AM, 29th Oct                   HB AE Whatsapp                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            06:14 AM, 29th Oct                     Rooman Ali                    1           06:14 AM, 29th Oct                   HB AE Whatsapp                    Hello, what can we help you with today?  ??   1 - For help placing a new order  2 - Offers and Promotions  3 - To check order or delivery status  4 - For questions about returns or refund  5 - For complaints  6 - Check Store Locations   Please reply with only a single digit corresponding to the option            06:14 AM, 29th Oct                     Rooman Ali                    5           06:14 AM, 29th Oct                   HB AE Whatsapp                    Please select one of the options from below.  1 for warranty related questions  2 for product quality complaint  3 for other complaints            06:14 AM, 29th Oct                     Rooman Ali                    2           06:14 AM, 29th Oct                     Rooman Ali                    Order NO.  29002103789620210122           06:15 AM, 29th Oct                   Alhamzi                   Hi Rooman Ali, thank you for contacting us. This's Alhamzi We would be happy to help you.           06:17 AM, 29th Oct                   Alhamzi                   Please provide us with more details about your inquiry so we can further assist you.           06:17 AM, 29th Oct                   Alhamzi                   Also provide us with your Email ID so we can update you           06:18 AM, 29th Oct                     Rooman Ali                    [email-masked]           06:18 AM, 29th Oct                   Alhamzi                   Could you please let me know the damaged item name other than mattress?           06:19 AM, 29th Oct                     Rooman Ali                    Mattress is damaged I can feel the springs of mattress..           06:19 AM, 29th Oct                     Rooman Ali                    Mattress and cupboard           06:20 AM, 29th Oct                   Alhamzi                   We sincerely apologize for any inconvenience caused you.  We would like to let you know that we have escalated this issue regarding the mattress to the concern team and will contact you within 10-15 business days to help you with this issue.  Complain number: 4299269           06:20 AM, 29th Oct                     Rooman Ali                    Ok thanks           06:21 AM, 29th Oct                   Alhamzi                   In your order 29002103789620210122 we found two beds and one mattress and one drawer           06:22 AM, 29th Oct                   Alhamzi                   We could not find the wardrobe to raise the issue.           06:22 AM, 29th Oct                   Alhamzi                   Could you please confirm the damaged item?           06:22 AM, 29th Oct                   Alhamzi                   Are we still connected?           06:25 AM, 29th Oct                   Alhamzi                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           06:25 AM, 29th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5065742