Subject: Ticket Assigned - 9591326946/ Pending refund
From: Home Box <[email-masked]>
To: [email-masked]
Date: Thu, 27 Oct 2022 14:18:50 +0000

Hi Alhamzi Mohammed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  9591326946/ Pending refund Vignesh Murugesan                    Hi, kindly update on status of above refund. It has been a week, have already escalated. Kindly do the same immediately.           06:03 PM, 27th Oct                   HB AE Whatsapp                    Hello, welcome to HomeBox!?   مرحبًا بك في هوم بوكس            06:04 PM, 27th Oct                   HB AE Whatsapp                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            06:04 PM, 27th Oct                     Vignesh Murugesan                    Please update on my order linked to this crll           06:08 PM, 27th Oct                   HB AE Whatsapp                   Sorry, that doesn't seem to be correct.?‍♂️ Would you like to try again?           06:08 PM, 27th Oct                   HB AE Whatsapp                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            06:08 PM, 27th Oct                     Vignesh Murugesan                    1           06:09 PM, 27th Oct                   HB AE Whatsapp                    Hello, what can we help you with today?  ??   1 - For help placing a new order  2 - Offers and Promotions  3 - To check order or delivery status  4 - For questions about returns or refund  5 - For complaints  6 - Check Store Locations   Please reply with only a single digit corresponding to the option            06:09 PM, 27th Oct                     Vignesh Murugesan                    4           06:09 PM, 27th Oct                   HB AE Whatsapp                    Our Returns policy can be found at https://www.homeboxstores.com/ae/en/support/solutions/folders/44001185964#  Please read the online returns policy            06:09 PM, 27th Oct                     Vignesh Murugesan                    1           06:09 PM, 27th Oct                   HB AE Whatsapp                    If you are within the returns policy, and if you made your purchase online, the fastest way to return is online on our website.    Go to Order History in My Account, select the products you want to return and place a return request.   You can read more about how to return at: https://www.homeboxstores.com/ae/en/return              06:09 PM, 27th Oct                   HB AE Whatsapp                   If you made your purchase in one of our stores, and your purchase is covered under our returns policy, please reply 1 to connect to a customer service agent.           06:09 PM, 27th Oct                     Vignesh Murugesan                    1           06:09 PM, 27th Oct                   HB AE Whatsapp                   Please wait, you will be assisted shortly.           06:09 PM, 27th Oct                     Vignesh Murugesan                    Hi, kindly update on status of above refund. It has been a week, have already escalated. Kindly do the same immediately.           06:09 PM, 27th Oct                   Alhamzi                   Hi Vignesh, thank you for contacting us. This's Alhamzi We would be happy to help you.           06:09 PM, 27th Oct                   Alhamzi                   Please wait while we check the details.            06:09 PM, 27th Oct                     Vignesh Murugesan                    Ok           06:10 PM, 27th Oct                   Alhamzi                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             06:11 PM, 27th Oct                   Alhamzi                   We will update you via mail           06:11 PM, 27th Oct                   Alhamzi                   Do you have any other inquiries that we can help with?           06:11 PM, 27th Oct                     Vignesh Murugesan                    Want the status of the refund please           06:12 PM, 27th Oct                   Alhamzi                   Still pending from warehouse side. We will follow our team to process the refund at earliset and we will let you know if we got an update via mail [email-masked]           06:14 PM, 27th Oct                   Alhamzi                   Do you have any other inquiries that we can help with?           06:14 PM, 27th Oct                     Vignesh Murugesan                    I want to know if quality check is done please           06:15 PM, 27th Oct                   Alhamzi                   Still under process. We will check with our team regarding the delay of processing the refund           06:17 PM, 27th Oct                   Alhamzi                   Rest assured that we will do he needful to resolve this issue at earliest           06:18 PM, 27th Oct                   Alhamzi                   Do not hesitate to contact us for more assistance            06:18 PM, 27th Oct                   Alhamzi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:18 PM, 27th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5060557