Subject: Note Added - [#4926215] Request to replace the damage item ​
From: Home Box <[email-masked]>
To: [email-masked]
Date: Wed, 26 Oct 2022 18:44:15 +0000

Hi ,    Homebox Oasisma added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4926215    Subject:  Request to replace the damage item ​   Requester: [email-masked]    Note Content:   <div class="WordSection1">
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<span style='font-family:"Segoe UI",sans-serif'>Dear Team,<br>
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New CRM Raised to Warehouse Dept- </span><span style='font-size:12.0pt;font-family:"Verdana",sans-serif;color:green;background:#EAF0E2'>4294682<br>
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</span><span style='font-family:"Segoe UI",sans-serif'><a id="OWAAM4323C742FCB24DA9936227E55AE074B3" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Segoe UI",sans-serif;text-decoration:none'>@Tanveer Haque</span></a>, Kindly arrange
 and dispatch to Oasis store on priority.</span><span style='font-size:12.0pt;font-family:"Verdana",sans-serif;color:green;background:#EAF0E2'><br>
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<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>Kindly send me the Top shelf of Costagat Alwan TV Unit for TVs up to 70 inches - White to store on priority. We will hand over shelf to Customer.</span></div>
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</span><span style='font-family:"Segoe UI",sans-serif'>Regards<br>
Ravi.<br>
052 298 3453</span><span style='font-size:12.0pt;font-family:"Verdana",sans-serif;color:green;background:#EAF0E2'><br>
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<div>From: Sabry Yousef &lt;[email-masked]&gt; <br>
<b>Sent:</b> Wednesday, October 26, 2022 2:19 PM<br>
<b>To:</b> Homebox Oasissm &lt;[email-masked]&gt;; Homebox Oasisma &lt;[email-masked]&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;[email-masked]&gt;; Tarunava Saha &lt;[email-masked]&gt;; HB Warehouse &lt;[email-masked]&gt;; Home Box &lt;[email-masked]&gt;; syed.ataullah &lt;[email-masked]&gt;; Murtaza
 Kutiyanawala &lt;[email-masked]&gt;; Dilip Kumar Patra &lt;[email-masked]&gt;; Anslem Misquitta &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4926215] - Request to replace the damage item ​</div>
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<div class="MsoNormal">Dear store team,</div>
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<div class="MsoNormal">Kindly request to check and update the status of the below complaint.</div>
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<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>kindly send me the Top shelf of Costagat Alwan TV Unit for TVs up to 70 inches - White to store on priority.</span></div>
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<div class="MsoNormal" style="background:white"><span style="color:#201F1E">Best Regards,</span></div>
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<b>From:</b> Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, October 26, 2022 1:52 PM<br>
<b>To:</b> Sabry Yousef &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Homebox Oasissm &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Homebox Oasisma &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; Tarunava Saha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; HB Warehouse &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 syed.ataullah &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Murtaza Kutiyanawala &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Dilip Kumar Patra &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Anslem Misquitta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ramesh Veluchamy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4926215] - Request to replace the damage item ​</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi team, <br>
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Is there any update on this as Cx. still waiting for the top part of TV unit. </span></div>
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Order ID; 958759666<br>
CRM: 4235858<br>
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Kkindly send me the Top shelf of Costagat Alwan TV Unit for TVs up to 70 inches - White to store on priority.   <br>
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Thanks<br>
Alhamzi</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Tue, 11 Oct at 11:20 AM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span class="emailstyle23"><span style="font-size:10.5pt;font-family:-apple-system">Dear Zyada,</span></span></div>
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<span class="emailstyle23"><span style="font-size:10.5pt;font-family:-apple-system">Noted. Thank you.</span></span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:-apple-system;color:#201F1E">Best Regards,</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">From: Homebox Oasissm &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, October 11, 2022 11:16 AM<br>
<b>To:</b> Sabry Yousef &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Homebox Oasisma &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Tarunava Saha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 HB Warehouse &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; syed.ataullah &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Murtaza Kutiyanawala &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Dilip Kumar Patra &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Anslem Misquitta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ramesh Veluchamy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4926215] - Request to replace the damage item ​</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Dear Sabry,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please be informed that we have our stock take today night,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">After stock take, we will arrange the replacement for damage item.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please inform the Cx that within 4 days we will replace the damage unit.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Zyada</span></div>
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<b><span style="font-size:10.5pt;font-family:-apple-system">From:</span></b><span style="font-size:10.5pt;font-family:-apple-system"> Sabry Yousef &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, October 11, 2022 10:19 AM<br>
<b>To:</b> Homebox Oasisma &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Homebox Oasissm &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Tarunava Saha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 HB Warehouse &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; syed.ataullah &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Murtaza Kutiyanawala &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Dilip Kumar Patra &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Anslem Misquitta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ramesh Veluchamy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4926215] - Request to replace the damage item ​</span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi store team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Kind reminder..</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system;color:#201F1E">Best Regards,</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:-apple-system;color:black"><img width="479" height="128" style="width:4.9895in;height:1.3333in" id="_x0000_i1073" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMTk5NTEyNSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.STcf2iTfdKCjAPkWM79jR1kF5_-hj7ZI9moiLCiCSVU"></span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<b><span style="font-size:10.5pt;font-family:-apple-system">From:</span></b><span style="font-size:10.5pt;font-family:-apple-system"> Sabry Yousef
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<b>Sent:</b> Monday, October 10, 2022 1:44 PM<br>
<b>To:</b> Homebox Oasisma &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Homebox Oasissm &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Tarunava Saha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 HB Warehouse &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; Murtaza Kutiyanawala &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Dilip Kumar Patra &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Anslem Misquitta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ramesh Veluchamy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4926215] - Request to replace the damage item ​</span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi <a id="OWAAMA18477677FFF49028C40DE3B175E66D2" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Homebox Oasisma</span></a>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please find the below and do the needful.</span></div>
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<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="971" style="width:728.0pt;background:white;border-collapse:collapse">
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<div class="MsoNormal"><b><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:white'>Call ID</span></b></div>
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<div class="MsoNormal"><b><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:white'>Call Date</span></b></div>
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<div class="MsoNormal"><b><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:white'>Invoice No</span></b></div>
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<div class="MsoNormal"><b><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:white'>Cust Name</span></b></div>
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<div class="MsoNormal"><b><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:white'>Cust Mobile</span></b></div>
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<div class="MsoNormal"><b><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:white'>Reason</span></b></div>
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<div class="MsoNormal"><b><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:white'>Sub Reason</span></b></div>
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<div class="MsoNormal"><b><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:white'>Sub Sub Reason</span></b></div>
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<div class="MsoNormal"><b><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:white'>Call Status</span></b></div>
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<div class="MsoNormal"><b><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:white'>Closing Notes</span></b></div>
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<div class="MsoNormal"><b><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:white'>Appr. Reason</span></b></div>
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<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>4235858</span></div>
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<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>10/5/2022 6:15:11 PM</span></div>
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<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>kindly send me the Top shelf of Costagat Alwan TV Unit for TVs up to 70 inches - White to store on priority.</span></div>
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<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>Showroom Manager</span></div>
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<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>Replacement</span></div>
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<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>10/6/2022 6:08:31 PM</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system;color:#201F1E">Best Regards,</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<b><span style="font-size:10.5pt;font-family:-apple-system">From:</span></b><span style="font-size:10.5pt;font-family:-apple-system"> Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Saturday, October 8, 2022 6:50 AM<br>
<b>To:</b> Homebox Oasisma &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Homebox Oasissm &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; HB Warehouse &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Tarunava Saha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; Murtaza Kutiyanawala &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; Dilip Kumar Patra &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Anslem Misquitta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Sabry Yousef &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ramesh Veluchamy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4926215] - Request to replace the damage item ​</span>
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<b><i><span style="font-size:13.5pt;font-family:-apple-system;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team.<br>
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Order ID; 958759666</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">CRM: 4235858<br>
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kindly send the Top shelf of Costagat Alwan TV Unit for TVs up to 70 inches - White to store on priority. Please update on the issue<br>
</span><span style="font-size:10.5pt;font-family:-apple-system"><img width="487" height="81" style="width:5.0729in;height:.8437in" id="_x0000_i1071" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMTgyNTc0MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.j3TpAoaDNKqKHmOt7UJwyRMVkCa1c2IqVEftsB-lhbc"></span><span style="font-size:10.5pt;font-family:-apple-system"><br>
Regards<br>
Waseem Khan, </span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">On Wed, 5 Oct at 6:19 PM
<span class="separator">, Homebox Oasisma &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Dear Tarunav,</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Please find the attached CRM for part replacement and kindly connect me the same with tomorrow SRN truck.</span><span style="font-size:10.5pt;font-family:-apple-system">
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>CRM#</span><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:green;background:#EAF0E2'>4235858</span><span style="font-size:10.5pt;font-family:-apple-system">
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<span style="font-size:10.0pt;font-family:Futura">Regards,</span><span style="font-size:10.5pt;font-family:-apple-system">
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<div class="MsoNormal"><span style="font-size:10.0pt;font-family:Futura;color:#7F7F7F">T     :  +971 4 515 4030</span></div>
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<div class="MsoNormal"><span lang="FR" style="font-size:10.0pt;font-family:Futura;color:#7F7F7F">M   :  +971 50 730 4645</span></div>
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<span lang="FR" style="font-size:10.0pt;font-family:Futura;color:#7F7F7F">E     : </span><u><a href="mailto:[email-masked]" rel="noreferrer"><span lang="FR" style="font-size:10.0pt;font-family:Futura">[email-masked]</span></a></u>
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<div class="MsoNormal"><span lang="FR" style="font-size:10.0pt;font-family:Futura;color:#7F7F7F">Oasis Centre, P.O.Box 282028, UAE.</span></div>
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<a href="http://www.homeboxstores.com/" rel="noreferrer"><span style="font-size:10.0pt;font-family:Futura">www.homeboxstores.com</span></a>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">From: Murtaza Kutiyanawala &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, October 5, 2022 5:47 PM<br>
<b>To:</b> Homebox Oasissm &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Homebox Oasisma &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; HB Warehouse &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Dilip Kumar Patra &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Anslem Misquitta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sabry Yousef &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4926215] - Request to replace the damage item ​</span></div>
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<span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>Hi Store team,
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<span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>Please raise a CRM in WH bucket and arrange the part replacement, once part received at the store, please call the customer to take the part from the store.
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<span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>Looping
<a id="OWAAMB253BC43F706411A800482E0B78DB872" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Trebuchet MS",sans-serif;text-decoration:none'>@HB Warehouse</span></a> for pictures  </span><span style="font-size:10.5pt;font-family:-apple-system">
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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Murtaza Kutiyanawala</span></b></div>
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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:#5F5F5F'>Team Lead – Customer Care
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<span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:#7F7F7F'>T   :  +971 4 517 2300</span>
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<span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:#7F7F7F'>E   : </span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Trebuchet MS",sans-serif'>m</span><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>[email-masked]</span></a><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:#7F7F7F'>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:#7F7F7F'>Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.</span></div>
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<a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&amp;data=04%7C01%7Cmurtaza.kutiyanawala%40landmarkgroup.com%7C451b5b1b38d0415a044608d96ac43dbf%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637658213337732239%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=Cdij8dK2Vfav4R8QlQkxzKCysFQU3v13MudEsv%2BNmCE%3D&amp;reserved=0" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>www.homeboxstores.com</span></a>
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<b><span style="font-size:10.5pt;font-family:-apple-system">From:</span></b><span style="font-size:10.5pt;font-family:-apple-system"> Sabry Yousef &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, October 4, 2022 5:15 PM<br>
<b>To:</b> Homebox Oasissm &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Homebox Oasisma &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Dilip Kumar Patra &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Anslem Misquitta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Murtaza Kutiyanawala &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4926215] - Request to replace the damage item ​ </span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi store team,</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system;color:#201F1E">Best Regards,</span><span style="font-size:10.5pt;font-family:-apple-system;color:black">
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<b><span style="font-size:10.5pt;font-family:-apple-system">From:</span></b><span style="font-size:10.5pt;font-family:-apple-system"> Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, October 3, 2022 8:52 AM<br>
<b>To:</b> Dilip Kumar Patra &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Homebox Oasissm &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Homebox Oasisma &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Homebox Oasisacc &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sabry Yousef &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Anslem Misquitta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Murtaza Kutiyanawala &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Subject:</b> Fwd: [#4926215] - Request to replace the damage item ​ </span>
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<b><i><span style="font-size:13.5pt;font-family:-apple-system;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Hi Team.</span><span style="font-size:10.5pt;font-family:-apple-system">
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<span style="font-size:10.5pt;font-family:-apple-system;color:#183247">With reference order ID; 9587596660, customer has collected his order from store on 26th and contacted us second day complaining about damages as the picture has been
 attached for your reference. </span><span style="font-size:10.5pt;font-family:-apple-system">
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<span style="font-size:10.5pt;font-family:-apple-system;color:#183247">We have already inform the customer about policy as we are not responsible for that after collecting and assembly by customer,  however customer is chasing for replacement. </span><span style="font-size:10.5pt;font-family:-apple-system">
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<span style="font-size:10.5pt;font-family:-apple-system;color:#183247">We request you to check this matter and update us if we can do anything else for this customer. </span><span style="font-size:10.5pt;font-family:-apple-system">
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<span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Regards</span><span style="font-size:10.5pt;font-family:-apple-system">
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<span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Waseem Khan,</span><span style="font-size:10.5pt;font-family:-apple-system">
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<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>4926215:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure,
 which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any
 action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender
 nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof.
<a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a> </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure,
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 action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender
 nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof.
<a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a> </span></div>
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
 original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have
 received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any
 delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. <a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a>
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